Ladies who Lead - 35+ Amazing Women in Business Statistics

ByAndrea
March 17,2022

Women are making inroads in business, both in America and around the world. Slowly but surely, more women are starting businesses, leading them, and funding them. Women in business statistics show a lot of progress. Women in business have had a major impact on the world economy.

That is not to say the gender divide is a thing of the past. Women face substantial challenges in starting and leading businesses. Despite the progress women have made in the past 75 years, severe disparities and inequalities exist in nearly all markets.

Top Successful Women in Business Statistics, Editor’s Choice

  • Four out of every 10 businesses in the United States are owned by women.
  • In the Middle East, fewer than 10% of companies are owned by women.
  • Ghana has the highest percentage of women-owned businesses:  46.4%.
  • The number of women-owned businesses in the United States increased 31 years out of 46 between 1972 and 2018, growing from 402,000 to 12.3 million.
  • Women who own small businesses are 43% more likely than men to be concerned about a limited access to money affecting their companies.
  • Woman-led businesses receive less venture capital. One reason may be that only 9% of VCs are women.
  • In 2017, women of color accounted for 71% of new female-owned business launches.
  • The most male-dominated industries are construction (90% men to 10% women) and high-tech manufacturing (87% to 13%).

Women Business Owners Throughout the World

Women now make up 36% of small-business owners, up from just 4.6% in 1972.

The number of women in the US who own companies has grown steadily for nearly half a century.

In 2019, JPMorgan Chase and Co. analyzed data from 1.3 million American companies to compile Gender, Age, and Small Business Financial Outcomes, a report that provides unique insights into American small-business survival, cash liquidity, and revenues.

Ghana is the world leader for women-owned businesses - by a mile. 46.4% of privately held businesses in Ghana are owned by women.

That’s right, women own almost half of the businesses in Ghana, ranking higher than Russia (34.6%) and Uganda (33.8%).

You might expect forward-thinking liberal democracies to have a higher percentage of women-owned businesses, but the United States, for example, ranks 23rd with 25.5% of its businesses owned by women.

Data suggests that the Ghana-based successful businesswoman is driven to start a company by necessity, not ambition. A high percentage of women-owned businesses can be a sign of more opportunities in the developed world, but in disadvantaged economies it could simply reflect a will to survive that prevails against the same barriers to entrepreneurship that women face elsewhere.

Uganda and Vietnam have high percentages of women-owned businesses too: 33.8% and 31.3%.

Ghana is not an isolated case. High rates of female entrepreneurship prevail in some of the world’s least wealthy underdeveloped economies. Clearly, women’s entrepreneurial progress is not always aligned to the country’s economic wealth.

Developing nations are characterized by weaker infrastructure support for small business, lower education rates, and less skilled labor. But women are undeterred as they are inspired to start businesses to support themselves and their families.

Female business ownership rates are under 10% in much of the Middle East.

Business owners among women make up less than 10% of the entrepreneurial world in the Middle East. That’s the widest gender gap in the world.

Middle Eastern women who own businesses are among the most ambitious and they are more likely to do business internationally.

About 29% of women-owned businesses in the Middle East and North Africa are considered international, surpassing the rate for male-owned companies. More than 75% of women-owned businesses in the United Arab Emirates are considered global. In Saudi Arabia, the rate is 50%.

With average growth expectations of 37%, women-owned businesses from the Middle East and North Africa appear to have the brightest future.

Female entrepreneurs from this part of the world are more optimistic about expanding their operations than women from other parts of the world. According to the Mastercard Index, more than 50% of women who run their own companies in the United Arab Emirates and Tunisia say they are likely to bring on six or more new employees to the team in the next five years. In Saudi Arabia, growing one’s business has become an ambition more common for women than men.

In 2017, women of color accounted for 71% of the new female-owned businesses launched in the United States.

From 1997 to 2017, the number of firms owned by women grew by 467%.

Over the past 20 years, businesses owned by African-American women have increased by 259 per day. Latina-owned firms increased by 227 per day. Asian-American women-led businesses rose by 104 daily, Native American/Alaska Native companies increased by 15, and Native Hawaiian/Pacific Islander by four.

Between 1997 and 2017, the number of U.S. businesses owned by women increased by 114%, a rate 2.5 times higher than the national average when male-owned business are taken into account.

That said, the annual growth rate of successful women in business over the last 20 years reveals signs of a slowdown. The growth rate was 3.9% between 1997 and 2017 (which includes the recession and recovery), as opposed to 2.7% between 2016 and 2017.

The number of women-owned businesses in the United States increased 31 years out of 46 between 1972 and 2018, growing from 402,000 to 12.3 million.

That’s a rise from 4.6% of all firms to 40%. This data demonstrates the growing impact women have on the economy and their communities, creating jobs and generating revenue.

The total of women-owned firms and companies equally owned by men and women accounts for 48% of all businesses.

These companies employ 16,155,900 workers, 14% of the workforce.

Women entrepreneurs statistics reveal that women-owned businesses grew from 29% of all companies in 2007 to 40% in just 11 years.

The number of women-owned businesses grew by 4.2% each year from 2007 to 2018.

New businesses have grown by about 1.0% annually between 2007 and 2018. There was an uptick in the annual growth rate in 2018: 6% for women-owned firms and 1.6% for all firms.

Four out of every 10 businesses (40%) in the United States are now owned by women.

These businesses have a tremendous impact on their communities and employ 8% of the total private-sector workforce.

In the U.S., companies owned by women of color grew nearly three times faster - 163% - than the average rate between 1972 and 2018.

The reason behind this surge, according to researchers, has more to do with the prolonged recession-recovery period than female empowerment or general mindset shifts regarding women in the workforce. Women of color have been forced to turn to entrepreneurship as a source of income. Starting in 2018, women of color account for 47% of women-owned businesses. They generate more than $386 billion in revenues each year and employ 2,230,600 people.

In the U.S., the numbers for Latinas and African Americans grew 172% and 164%.

The percentage of women in the US currently amounts to 50.6. Among them, minority women are growing their businesses at breakneck speed. Native Hawaiian/Pacific Islander (146%), Asian American (105%), and Native American/Alaskan (76%) businesses grew more slowly than other businesses owned by women of color, but still faster than the average pace for women-owned businesses.

Still, women of color face a real and widening revenue gap. The average revenue for businesses owned by women of color is dropping: in 2007, the average revenue for a women-of-color owned business was $84,100; by 2018 it was $66,400. On the other hand, the success women in business achieve in more privileged demographic populations is on the rise. The monthly average revenue for a non-minority-owned business was $181,000; by 2018 it had risen to $212,300.

Over the past 11 years, the number of women-owned businesses increased by 4.5 million.

As many as 64% of new female-owned businesses are owned by women of color. In that period, there have been 541 new businesses opened every day by African-American women, 401 per day by Latina women, and 191 per day by Asian-American women.

There are 12.3 million women-owned businesses in the US.

How many businesses are owned by women? The 12.3 million businesses they currently own are the best proof of women harnessing their entrepreneurial spirit. Still, businesses owned by women are not evenly spread across the country, and some cities and states are ahead of others by a long shot. Also, men still have the upper hand at founding startups. The gender disparity is undeniable.

In year 2017 and 2018, women founded as many as 1,821 new businesses every day.

Statistics on small businesses underscore how women-owned businesses have multiplied over the last several years. A combination of necessity and opportunity entrepreneurship is behind the ambition to become a business owner.

Women’s business portfolio includes both opportunity entrepreneurs and necessity entrepreneurs.

88% of women-owned businesses generate less than $100,000 in annual revenue.

According to small business revenue statistics, the number of $1 million revenue companies led by women soared by 46% over the past 10 years. Still, these women in business statistics refer to companies that are a mere 1.7% of all women-led companies. As the economy improves, more and more opportunity entrepreneurs enter the market, both male and female, creating a favourable environment for high-profit businesses.

Less than halfway into 2019, 10 companies founded by women had become unicorns.

In all of 2018 there were 12 unicorns born with at least one female founder. A unicorn company is a startup that is worth more than $1 billion. The first female-founded company to gain unicorn status in 2019 was FabFitFun. The company sells lifestyle subscription boxes to women.

Nearly half of female business owners are between 45 and 65 years old.

Conventional wisdom suggests that starting a business is a young man’s game. The truth is that it takes most entrepreneurs years and years of professional experience to acquire the knowledge they need to start a business.

A generational breakdown from a recent American Express report reveals that it takes decades to amass the connections, expertise, and financial capital required to start a business. Women aged 25-44 are only 31% of female business owners.

Male vs Female Entrepreneurs Statistics

For every dollar invested, businesses founded by women generate revenue almost two times higher than those founded by men.

In a study of more than 350 startups, Boston Consulting Group found that women-owned businesses are often a safer bet for investors and financial backers. The study reveals the literal price of prejudice.

62% of women entrepreneurs rely upon their businesses as a primary source of income.

This statistic counters the common perception that female entrepreneurs just dabble at lifestyle businesses as hobbies.

Male business owners are more likely to seek financing than female ones - 34% to 25%.

Women are relatively new to the business world and they continue to face unique challenges and barriers.

Female-led businesses grew by 58% from 2007 to 2018.

The economy has been improving at breakneck speed. Women entrepreneurs statistics indicate that businesses owned by women generate $3.1 trillion in annual revenue and that this success goes hand-in-hand with a political upheaval: the gradual bridging of the wage gap and a record number of women elected to state and national office in 2018.

Among startups, the most male-dominated industries are construction (90% men, 10% women) and high-tech manufacturing (87% to 13%).

Metal and machinery come third as the least popular industry for women, with 87% started by men.

On average, the small number of women-led startups in these industries achieved higher first-year revenues.

Women are 21% less likely than men to feel very optimistic about the performance of their business.

The US Small Business Administration reports that men and women are equally likely to feel optimistic about the way their businesses are performing, but omen are 21% less likely to feel “very” optimistic.

Male vs Female Employment Statistics

In 2019, the percentage of startups with at least one woman on the board of directors is 40%.

To uncover this fact, Silicon Valley Bank surveyed nearly 1,400 technology and healthcare founders and executives, mostly in big innovation hubs across the US, the UK, China, and Canada.

As many as 56% of startups have at least one female owner.

The number of women in the world amounts to 49.6% of the population, making for 3,825,573,117ish women. What percentage of women are employed at top positions at startup companies? That depends on many factors, but the situation has been improving with every passing year. This year’s 56% figure is a rise of 10% since last year.

2019 exceeded expectations with 53% of companies having women in executive positions.

That average includes business owners and executives from the US, the UK, China, and Canada. In 2017, only 46% of companies had women in executive positions, and in 2018 only 43%.

 2019 survey found that 40% of Canadian startups have at least one woman on the board of directors and 60% have at least one woman in an executive position.

Tech companies and small businesses are typically managed by men, at least in Canada, China, and the US. Still, there is some evidence that more and more women are joining startup boards and taking leadership roles.

One in four tech or healthcare startups has a woman on the founding team.

In other words, three out of four tech and healthcare startups are led by all-male teams. Startups with at least one woman on the founding team are more likely to have a female CEO or COO. In most cases, however, a woman is more likely to be head of HR or a similar department.

Six in 10 startups feature programs meant to increase the number of women in leadership positions.

On average, 59% of startups have implemented some form of program that is intended to increase the number of women in leadership positions. There is a small difference depending on the composition of the founding team: If the team included a woman, 65% have a program, compared with 57% if the founding team was men only.

Women Entrepreneurs, Loans, and Funding

22% of startups with at least one female founder plan to raise funds from small investors, as opposed to 14% of startups with all-male founding teams.

53% of startups with no women founders expect their next source of funding will be venture capital, compared to 46% with a woman founder.

Female owners are 43% more likely than men to be concerned about a limited access to money affecting their businesses.

Women make up a huge part of the workforce and occupy more leadership positions than ever before, but they face different dynamics and challenges.

The attitudes, hopes, and concerns women report in current surveys reflect real-life obstacles, including the additional difficulties women face when obtaining funding. SBA loans for women and specialized women small business grants help overcome these setbacks and ameliorate the circumstances women in business face every day.

One reason women-led businesses receive less venture capital may be that only 9% of VCs are women.

Even the 9% figure has increased in the past few years as more women have started launching their own venture funds.

Another reason is explained in a 2018 study published in the Academy of Management Journal. The study found that the type of questions an investor asks a business owner (regardless of their sex) when deciding whether to invest or not influences the funding outcome. When VCs ask prevention-related questions, they are less likely to invest in a business than when asking promotion-related questions. According to the study, women raising funds are faced with far more prevention-focused questions than their male counterparts.

In 2017, men were more likely to obtain loans or equity financing than women (38% versus 31%).

Obtaining big or small business loans for women is apparently a challenging feat. Despite the stability and steady growth a backer can expect from female-led businesses according to statistics, financial institutions hesitate to help out, especially in industries traditionally dominated by men.

Research suggests that not enough is being done to bridge this gap, and there’s a pretty good chance that women are treated differently based solely on their sex. Some efforts to tackle this issue include nearly 50 funds meant exclusively for women-owned businesses. The Wharton Social Impact Initiative, for example, is driving $1 billion to women-of-color tech entrepreneurs.

Conclusion

Whether they are starting a business, seeking funding, or trying to climb the ladder to the executive suite, women have come a long way.

Still, reputable studies confirm that there’s a long way to go. While women have a higher small business success rate, they tend to take fewer risks. The higher probability of the survival of female-led businesses makes them safer bets for investors, but the lack of female VCs means they don’t get the funding they need.

“I’ve never looked at the world like female versus male,” says Vista Endeavor Fund’s René Yang Stewart. “I treat every CEO as a person." Women in business statistics support this woman’s optimism, and perhaps it’s time the rest of the world catches up.

Sources

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By Danica Djokic · April 19,2022
Call centers are an inescapable element of running almost every customer-centric business. Regardless of whether you are offering a product or a service or using a call center to market them, you need to provide a line of communication with your customers.  Not all support and call centers actually require a phone line. Call center statistics show that the industry has moved online to a large degree, and many other trends are emerging as companies strive to provide a better customer experience.  Let’s see some of the most important stats about the call center industry in 2022. Call Center Industry Statistics - Key Findings The global market value of call centers is estimated to reach $496 billion by 2027. 87% of employees in call centers report high-stress levels at their job. The contact center software market will be worth $149.58 billion by 2030. Businesses lose approximately $75 billion yearly because of poor customer service. 35% of customers want customer support agents to help them resolve issues in one interaction. General Call Center Operation Statistics Call centers are an essential industry nowadays, especially as many people turn to customer support. After all, the world has made a significant shift toward performing most of its daily life online. So let's check some of the most important stats about this industry. The global market value of call centers is estimated to reach $496 billion by 2027. (Report Linker) Research suggests that the industry's value will keep increasing at a projected CAGR rate of 5.6% between 2020 and 2027. In-house call center solutions have a 5.5% projected growth rate during the same period, while outsourcing will grow by 5.9%. In 2020, US call centers accounted for 29.49% of the global call center market. (Report Linker) The overall global market was valued at $339.4 billion in 2020, with the US share at approximately $100.1 billion in 2020. Other notable markets worldwide were China, Japan, Canada, and Germany, all with strong growth estimates.  Almost a quarter of all call centers in the US made less than $250 million in 2020. (Statista) 24%, to be precise. 13% earned more than $25 billion. 4% made between $15 and $25 billion, while 19% earned anywhere from $5 to $15 billion, and another 19% made between $1 and $5 billion. The contact center software market will be worth $149.58 billion by 2030. (Grand View Research, Inc) According to call center statistics for software, the industry's market size is $28.09 billion in 2022, up from $23.9 billion in 2021. If it continues following the estimated CAGR of 23.2% between 2022 and 2030, it should reach a staggering $149.58 billion by 2030. In 2020, US call center businesses employed 2.83 million people. (Statista) The number of employees in the call center businesses grew steadily from 2014 when 2.51 million people worked in this industry. This trend changed in 2020, though, which saw a drop in the number of employees in the contact center industry compared to 2019’s 2.92 million. Businesses lose approximately $75 billion yearly because of poor customer service. (Forbes)  Based on research in NewVoiceMedia’s 2018 “Serial Switchers” report, Forbes announced in 2018 that many customers were abandoning companies due to poor customer service. Recent research conducted by Salesforce shows that 91% of customers will make another purchase at the same company after a good customer service experience.  In comparison, 70% said they would not buy a product from a company with long wait hours for customer support. If your company is struggling with similar issues, consider investing in call tracking software. Call Center Stats on Customer Satisfaction  Customer support is an essential part of providing a quality service, and companies need to pay close attention to customer satisfaction in this area. The following stats tell us more about customer preferences regarding call centers and support. 77% of customers appreciate proactive customer service. (Zippia) On top of wanting instant support, customers also expect customer representatives and sales reps to anticipate their needs and address them accordingly. Companies that can do that are much more popular with customers. 76% of customers prefer using different support channels depending on context. (Salesforce) According to the call center analysis by Salesforce, email is still the most popular customer support channel, followed by phone and in-person support. Online chat and mobile apps take fourth and fifth place, respectively. 78% of customers don’t like support agents that sound like they are reading from a script. (Zippia) Personalized sales and support communication has been the key for a while now. 52% of customers expect custom-tailored offers at all times, and 66% want the companies “to understand their unique needs and expectations.”  This is no small feat, especially for the largest call center companies serving thousands of customers. Ensuring your company uses good call center software is only half the battle. You’ll still need quality support agents who can convince your customers that their needs are important to your company. 50% of customers believe that the customer service and support from most companies need a major overhaul. (Salesforce) While half of the customers expect better customer support, 60% agree that companies need to improve their trustworthiness, and 55% think companies should work more on their environmental practices. Statistics show that companies focusing on “making the world a better place” always do well. Surprisingly, improving the product was ranked lower, as was using better technology and working on the overall business model. 35% of customers want customer support agents to help them resolve issues in one interaction. (Microsoft’s 2020 Report) Quick problem resolution should be one of the most important call center metrics. Over a third of customers in a Microsoft survey from 2019 said that resolving issues in one interaction should be a priority for the customer support team. 31% claimed that getting a knowledgeable agent is the most important, and 20% said that not having to repeat the same information is crucial. The latter seems like a growing problem, as more than half of customers felt that the departments providing support are not always in sync.  These are definitely the key call center metrics that every company should pay attention to. 92% of consumers hesitate when buying a product if it has no customer reviews. (Fan & Fuel) Worse still, 35% might not buy a product at all after reading just one negative review. According to Zendesk, word of mouth is also extremely powerful: 95% of customers will tell others about a bad experience, and 87% will share good ones.  Unfortunately, another survey shows that 79% of consumers who shared their poor online experience with customer support got ignored. Companies making this mistake should consider hiring a good reputation management service, as it will help improve their sales in the long run. Must-Know Information About Call Center Workers Despite the push toward automatization, live agents are still the pillars of any good customer support team. Here are some stats about the call center workforce. There were approximately 286,696 call center agents employed in the US in 2021. (Zippia) The majority of call centers are located in Texas, or more specifically in Dallas and Houston. The average age of a call center employee is 40 years. Furthermore, 67.2% of all agents are women, while 27.9% are men. 87% of employees in call centers report high stress levels at their job. (Cornell University) Handling customer requests every day is not an easy job. Customer support agents are typically the first line of defense against angry customers, leading to very alarming call center stress statistics. 80% of agents experience angry customers blaming them for things out of their control.  Undefined expectations, lack of incentives, and boredom with mundane, repetitive tasks cause agents to be miserable at work, which, in return, translates into poorer customer experience stats across the board. The average salary of a call center employee is $27,765 per year. (Zippia) Salaries for new agents start at around $20,000 per annum. Those of the 10% top-performing agents can go up to $36,000 or more. The turnover rate for call center agents is over 40% globally. (ICMI) (Mercer) When these call center turnover statistics are compared to the 22% average turnover rate across all industries in the US, it’s easy to see that job satisfaction levels in call centers are troublingly low. Companies need to look into ways of making the job less stressful for their employees and using modern technologies such as AI bots to help facilitate communication with customers. Call Center Technology Trends Good implementation of modern technologies is essential for improving call center statistics and metrics. Let’s check how big of a role software plays in customer support these days.   90% of businesses that use it find live chat software helpful for streamlining call center operations.  (Zippia) According to Zippia’s findings published in December 2021, 29% of all businesses and 61% of those in the B2B sector already use live chat software. 32% of businesses are implementing CRM systems to boost sales and enhance customer relationships. (Zippia) Customer Relationship Management software has an excellent track record of increasing customer engagement. Unfortunately, according to customer service and call center metrics, only a third of businesses make use of it currently. Considering that 31% of customer support teams think that their companies see their work as an expense rather than an opportunity to increase sales, this is not all that surprising. 87% of global organizations that implemented AI did so believing it would give them an advantage over the competition. (Statista) According to Statista, almost 90% of the organizations that implemented AI did so to keep up with the competition, while only 63% did so due to customer demand. Pressure to reduce costs was also a major factor (72%), along with the ability to move into new business spheres (78%). In 2020, 37% of all messages to brand social media accounts were related to customer service issues. (Sprout Social) (Statista) However, most messages (59%) were positive, as customers wished to express their happiness with an excellent experience they’ve had with the brand.  Call center statistics show that in 2020, 75% more customers used  Instagram to message businesses, while Facebook saw a 20% growth in this category. If you are considering implementing social media into customer support options, keep in mind that 18% of customers expect an immediate response; it might be worth investing in social media management tools to help your support team out.
By Vladana Donevski · April 11,2022

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Kerry Mellin
9 months ago
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The reality in 2021 is that there are still many discriminatory practices in corporate America against women owned small businesses. Yes we can be and are successful, but the struggles are real. Funding, mentorship, equal opportunities are often not forthcoming. It takes a tremendous amount of commitment and determination to build a thriving women owned and operated business.