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Finding the Best Business VoIP for Your Company
Your workplace in all probability has an e-graveyard - a dusty room filled to the brim with out of date electronics and computer gear that your company has long outgrown. If that’s the case, it’s probably time to move your business to the modern world. Start with your internal phone system - after all, it’s no longer a tool for inbound and outbound calls only.
The internet has enabled far-reaching changes with the development of Voice over Internet Protocol (VoIP) by introducing cloud-based phone systems. It has never been easier or cheaper to set up a business phone system or even a call center.
To help you get rid of your dusty side room and find the best VoIP for small business, we’ve conducted extensive market research. This article will break down the advantages of choosing a VoIP provider for your business, what to look for when shopping for one, the costs you can expect, and some of the best companies in the industry.
Since 2006, Line2 has enabled people to take business calls from their personal mobile devices via an app. This solution, which removes the need for a bulky additional business phone, covers the needs of small businesses and startups perfectly. It may not be the best VoIP service for small business ventures on the market, but it’s certainly up there with the best. Its VoIP service features easy integration, as all it takes is installing an app on your system, and you’re good to go. Its users can then benefit from unlimited SMS and MMS texting, audio conferencing, call scheduling and recording, and even voicemail transcription. Read Review
- ⦿Affordable for small teams
- ⦿Excellent call features
- ⦿Phone number porting available
Save up to $150 or 50% off for a Line2 number on an annual plan!
eVoice has been providing its users with excellent VoIP solutions since it was founded more than twenty years ago. Backed by j2 Global’s infrastructure, it offers its users excellent performance and a wide variety of features, bringing it almost to the top of this business VoIP provider list. With a fully cloud-based account, users can effortlessly monitor, set up, and modify almost all of the program’s features. There is a lot to customize, although some of the features are considered add-ons and should be bought separately. However, each subscription comes with a toll-free, local number, call management features, an auto-attendant, and video conferencing. Read Review
- ⦿Pricing per user per month
- ⦿Excellent call management features
- ⦿Call conferencing for up to 100 people
Ooma is known for its VoIP phone system for business owners and offering internet services, residential landlines, and home security systems. The company’s VoIP phone services have robust features and come in the form of both mobile and desktop applications. Besides being convenient for small businesses, Ooma has comprehensive enterprise solutions with plenty of customizations and UCaaS (unified communication as a service) for large companies. With great features and practical tools, it’s one of the best small business VoIP providers on the market. Read Review
- ⦿All-in-one voice + video solution
- ⦿35+ advanced business features included
- ⦿No contracts, keep your phone number
The San Jose-based 8x8 is one of the most-experienced VoIP providers, having launched in 2002 and now serving over a million businesses. It’s also one of the best business VoIP providers, offering reasonably priced plans that include instant messaging and web conferencing. The 8X8 system allows for web conference calls and flawless integration with third-party business applications. It’s a part of a global communication network with first-class safety protection measures and large-scale analytic tools. Users can access this VoIP service from office phones, desktop PCs, and mobile devices. The company caters to enterprises from a range of industries, including healthcare, transportation, education, and insurance. Read Review
- ⦿Advanced communications systems
- ⦿Secure and compliant solutions
- ⦿Affordable, flexible pricing
Vonage is a popular name in the industry, and as one of the best VoIP phones for business has long been performing well both in the technology and marketing sectors. This provider delivers top-notch call quality and a simple setup process. From the user’s perspective, signing up for Vonage VoIP phones also gives you peace of mind because you know the company has looked after tens of thousands of customers like you. Vonage offers four plans loaded with just the right features, all of which work flawlessly. Whether you decide to add three extensions to your service or 3,000, Vonage has a solution for you. As arguably the best business VoIP phone system, it allows you to customize your plans and take control of your account from an online portal. And the best selling point: You can access it both in the office and remotely. Read Review
- ⦿Advanced communications systems
- ⦿Top-notch in-office and remote phone system
- ⦿Flexible pricing
Serving over 60 million users, Mitel is an industry leader and a particularly appropriate choice for small and midsize businesses that frequently need mobile workers. As one of the best VoIP phone systems for small businesses, it provides excellent phone system support in the office and on the go. MiCloud Business’s strong core VoIP capabilities are combined with a powerful softphone and mobile applications to create an all-around solution. This provider offers you an impressive portfolio of communication tools with useful features, such as unified communications and contact center solutions that can also meet the standards of larger enterprises. With 40 years of experience in the industry, this VoIP cell phone provider has established a strong market presence and has built strategic partnerships with some of the biggest brands, including Microsoft and Blackberry. Read Review
- ⦿Advanced communications systems
- ⦿Plenty of collaboration features
- ⦿Flexible pricing
RingCentral is a cloud-hosted telephone system that caters to all types of businesses. As one of the best VoIP business phone service providers, it moves your business’s phone services to the cloud and grants you access to secure messaging, fax, audio, and web conferencing. RingCentral’s calling service can support up to 1,000 callers, making it a great choice for businesses of all sizes. Designed to give you a flexible and mobile cloud phone, RingCentral offers a strong set of capabilities at a competitive price. Read Review
- ⦿Advanced communications systems
- ⦿Secure and compliant solutions
- ⦿Flexible pricing
This is one of the best business VoIP providers, and it comes with more than 80 calling, collaboration, mobile, and contact center features and tools. You’ll have open access to attendants, call recording, voicemail transcription, and conference calling tailored to small businesses. There’s no equipment to install, and the team ensures you get constant updates. GoToConnect is a flexible VoIP phone service that features a comprehensive set of features for business phone systems at a competitive price. Its robust VoIP system will serve all business sizes. Read Review
- ⦿Secure and compliant solutions
- ⦿Advanced communications systems
- ⦿Affordable, flexible pricing
Related Product Categories
Do You Need VoIP Services?
VoIP stands for Voice over Internet Protocol, and it’s aimed at businesses that use the Internet rather than a standard landline. Because VoIP services use your Internet connection, they’re much cheaper than standard phone systems, especially if you’re making international calls. The top-rated VoIP systems offer many benefits compared to ordinary phone services: You can share one phone number among all the employees in your organization and use the system from anywhere in the world.
Most VoIP providers host the phone system in the cloud and offer well-rounded communications solutions. With a VoIP system, even a small startup can get advanced features, such as automated attendants, multiple extensions, advanced call routing, and voicemail. Many providers of business phones offer international calling, on-premise vs. off-premise solutions, and compatibility across devices.
The need for efficient communication in an operational organization can never be overemphasized. By using the best VoIP phone services for your business, you ensure that your organization is reachable anytime, anywhere. The best options on the market provide communication services that go beyond just calling, with features like the automatic transcription of voicemail messages to email or forwarding faxes from PC to mobile devices.
These cloud-based VoIP phone systems represent the greatest advancements in the ways in which businesses cater to their customers.
Our Methodology
Integration Options
This is one of the key drawcards of VoIP systems. The top-rated VoIP systems don’t rely on any specific physical equipment; instead, they use software that comes with a list of preconfigured integrations, allowing you to upgrade without discarding your existing hardware.
Without these third-party integrations, you could lose a lot of time trying to manage calls and data using your small business phone system. Most popular VoIP providers integrate with Salesforce, Google G Suite, and Dropbox. We’ve listed VoIP service options with additional integrations.
Video Conferencing
There are several tiers of VoIP providers, depending on how extensive a service you need. Some VoIP service providers focus solely on providing direct telephone functions, such as voicemail or call forwarding. The business phone services on the next level combine that telephony component with advanced routing capabilities and virtual extensions. However, the best cloud-hosted VoIP providers combine various communication tools to allow you to host video conferences for a large number of participants. We’ve made sure to include this top tier of VoIP providers on our list.
Customer Support
As is the case with any other product, the level of VoIP service you receive is crucial to how well your system functions. If there’s no one available to answer your queries, you might decide to take your business elsewhere. If you run an international business with round-the-clock needs, you require the same level of support from your VoIP provider. We’ve included the best business VoIP providers that offer top-notch customer service.
Top Business VoIP Services for 2021
- Line2
- eVoice
- Ooma
- 8x8
- Vonage
Reviews of Best Business VoIP
FAIR
N/A
EXCELLENT
- ⦿ Phone number options
- ⦿ Mobile apps
- ⦿ Call managing features
- ⦿ Auto-attendant
- ⦿ Unlimited calls and texts
Standout Features
Line2 is one of the most popular VoIP providers available on the market, and the company works hard to develop and deliver the best solutions to its customers each day. For example, its solution for making business calls via WiFi or your phone’s internet connection removes the need for having a bulky infrastructure. As a result, it allows small teams and entrepreneurs to provide excellent customer service from a single phone and at no extra cost.
Line2 is available for both desktop and mobile devices, including Android and iOS systems. It provides all the features you are likely to need to manage your calls, including voicemail transcribing. Line2 also offers call screening, blocking, and scheduling, all for a very affordable price.
Integration
Unfortunately, at the moment of writing these business VoIP reviews, Line2 didn’t have much in the way of third-party integrations to offer its users. The company provides many phone number options, call handling features, and allows for sending unlimited texts and MMS messages. However, its integrations are limited to syncing your contacts with a Microsoft Outlook or Google Workplace account. People who prefer having plenty of integration options might be better off with another provider.
Value for Money
When it comes to Line2’s pricing, the company is very affordable compared to most of the competition. Its pricing is divided into three different plans, paid either monthly or annually. All of the plans include unlimited calls and texts, call forwarding, and a phone number of your choice. Considering the price and the wealth of available features even in the lower-tier packages, we’d say that Line2 has some of the best VoIP plans available on the market. Annual plans also come with the first two months of subscription absolutely free, and lower-tier packages can get features from the more expensive plans as optional add-ons.
- The Starter plan costs $14.99 per month if you decide to pay monthly and $12.49 per month if you subscribe for a year. With this plan, you can choose a local or toll-free number, place unlimited calls, send as many texts as you’d like, and set up basic call forwarding.
- The Growth plan stands at $19.99 per month, or $16.66 per month if you decide to pay annually. The plan includes everything from the Starter package plus some of the more popular VoIP services, such as an auto-attendant and a call-scheduler.
- Lastly, the Business plan costs $24.99 per month or $20.83 per month if paid annually. It bundles everything we’ve talked about from the cheaper plans while adding options for call recording, voicemail transcriptions, and advanced reporting features.
Conference Calling
One of the standout features, and often the main reason for going with Line2, is its exceptional call merging feature. Users can connect up to 99 calls using this option, making conferencing with multiple partners a breeze. The best VoIP service for small business purposes is the one that provides as few restrictions as possible. Line2 offers unlimited minutes for VoIP calls across all plans, so you can spend hours on a conference call if you need to without racking up any additional charges.
Customer Support
If you need help setting up your Line2 VoIP solution or are having issues with it, you can reach the company’s customer support team easily. Line2’s quick and effective customer service is easily among the best provided by the business VoIP systems in this review lineup.
The team is available through email from Monday to Friday, 5 AM to 5 PM PST. The company also offers in-app support so that you can send a help request through the app installed on your device. If you need to get in touch with the support team quickly, you can call them Monday through Friday from 8 AM to 5 PM PST, and you’ll likely get your issue resolved in a matter of minutes.
As with all top business VoIP providers, Line2 offers an extensive knowledge base on its website, which will likely help you troubleshoot and resolve your issue even without contacting the support team. You’ll be able to find technical support articles that cover all devices and operating systems, multiple “getting started” instructions, and various guides on how to use and get the most out of the Line2 software.
N/A
EXCELLENT
EXCELLENT
- ⦿ Mobile app
- ⦿ Online faxing
- ⦿ Auto-attendant and Live receptionist
- ⦿ Web and phone conferences
Standout Features
eVoice offers an attractive package regardless of your company’s size. While not necessarily focused on VoIP systems for small business owners, it caters equally well to tiny local startups, small-to-medium businesses, and large international enterprises. The company offers a wealth of features at reasonable prices, including everything that a typical small business may need: simplistic call recording and routing solutions, coupled with excellent conferencing tools.
On top of that, you get access to an auto-attendant for small businesses and a live receptionist for larger enterprises. If all of that wasn’t enough, eVoice is also one of the cheapest business VoIP solutions on our list.
Integration
eVoice is very straightforward to use, and it takes just a couple of minutes to set up the VoIP features. To get the most out of this provider, you just need to install an app on your mobile device or log into your browser-based account.
Unfortunately, eVoice doesn’t offer any third-party integrations. However, with an extensive list of more than 30 features available, additional integrations are somewhat unnecessary.
Once you sign up with eVoice and its business VoIP solutions, you’ll be able to get a new local, toll-free, or vanity number. You can also simply port an existing number. With just a couple of clicks, users can reroute incoming calls, set up host calls or web conferences, dial-by-name directories, international forwarding options, or even on-hold music.
Value for Money
eVoice offers a lot of bang for your buck. The pricing system is simplistic, and it charges you $14 per user per month if you decide to pay monthly or $12 per user per month on an annual plan. By choosing the company’s VoIP business phone system, you’ll get call management features such as voicemail, the choice between sequential or simultaneous ringing, and more.
There are also premium features you could add to your monthly plan for a fee. Some of those features are call recording, international numbers, voicemail-to-text, and online faxing.
Conference Calling
If your business requires a lot of conference calls, then eVoice is an excellent choice. It allows adding up to 94 callers into one meeting, which lets even large teams get in on a conference call without worrying about overloading the system or paying extra charges.
There is also the add-on for web conferencing via eVoice’s business VoIP phone service. The company’s solution has all the features you need to conduct effective meetings – you have the option to share your screen, images, files, and documents. It is the perfect option for meetings with your coworkers and hosting webinars, sales presentations, and training sessions. You can also easily record these meetings and share or replay them later for people who couldn’t participate in the live event.
Since it supports both conference and web calls at an affordable price, eVoice is undoubtedly the best virtual phone system for any small business that heavily relies on conferences and meetings.
Customer Support
As with Line2, eVoice also offers a very extensive knowledge base to its customers. Neatly organized and including guides and explanations for every feature provided, it offers an excellent alternative for customers who don’t want to bother the customer support team and wish to find answers to common problems by themselves.
If you do need to contact the support team, you can do so via live chat from Monday through Sunday from 4 AM to 6 PM PST. The team is also available via email and phone.
EXCELLENT
EXCELLENT
EXCELLENT
- ⦿ Mobile and desktop apps
- ⦿ Voicemail transcription
- ⦿ Virtual receptionist
- ⦿ Simultaneous multi-screen share in video conferences
Standout Features
As you can expect from a top-rated VoIP service, Ooma has a range of customization options that can easily adjust to the size of your company, whether it’s a startup or a thriving large-scale business. Automating calls with a virtual receptionist is a versatile feature, as is having access to VoIP software on both desktop and mobile platforms. The company also has a useful tool called the Ooma Office Pro, which automatically transcribes voice messages and saves time for the recipient.
Besides that, you get a number of custom features and options that other business VoIP service providers have a hard time competing with. Enhanced call blocking and call recording are just some of the important highlights that are an integral part of Ooma’s offer.
Integration
Oooma does not have any integrations for their products at this time.
Value for Money
Ooma has set up recommended packages for small businesses, enterprises, and home users. While the offer for home users is interesting and starts with a free plan, our focus is on business-ready solutions like Ooma Office and Ooma Office Pro.
- Ooma Office subscription plan costs $19.95 per user per month. It includes the mobile app, a virtual receptionist, extension-to-extension dialing, conference bridges, a virtual fax, call blocking, messaging, and other crucial VoIP business phone systems features.
- Ooma Office Pro has all the features the basic Ooma Office plan offers and more. Most importantly, it includes a desktop app that is available on macOS and Windows. Advanced video conferencing is also featured in this plan. You will have to opt for the Pro subscription at $24.95 per user per month to get enhanced call blocking, call recording, and a voicemail subscription. Our team found that the added price is worthwhile as it makes Ooma one of the most complete VoIP solutions for small businesses on the market.
- Omma Enterprise at $27.99 per user per month expands on the Ooma Office Pro with 14 additional features, including productivity tool integration, instant messaging, access to APIs, SIP trunking, and more.
- Ooma Enterprise Call Center has features of all previous plans and adds graphical IVR and a call flow builder, abandon call counter, queue-based info like estimated wait time and position in the queue, and more. The price is $49.99 per month for a single user.
Conference Calling
For conference calling with advanced options, you will have to consider the Ooma Office Pro plan. At $5 more than the most basic business plan, you will get access to the desktop application and unlock more advanced business VoIP phone service features.
You can organize a meeting with up to 25 participants and have multiple presenters sharing their screens simultaneously. The desktop app is used to set up and edit conferences with Ooma Meetings which perfectly integrates with your Google Calendar, allowing you to coordinate the participants through Gmail.
Customer Support
With the extensive offer, it’s not surprising that Ooma has multiple lines of communications open with its customers. The company also has plenty of information readily available on its website.
You can find detailed installation guides, explanations, and FAQs covering all of the essential information about the company’s products. However, Ooma wouldn’t find its place on our best VoIP for business if it didn’t have the appropriate customer care.
You can reach Ooma’s support team 24/7 throughout the year on two contact numbers, one for the US and one for Canada. If you don’t need to speak personally with an Ooma representative, you can always contact them through live chat and email. Their team was nothing but helpful and professional during our interactions with them.
Ooma users will like that the company also maintains multiple blogs covering business, home security, and everyday topics.
EXCELLENT
EXCELLENT
EXCELLENT
- ⦿ Inexpensive international calling
- ⦿ Mobile app
- ⦿ Auto attendant
- ⦿ Call recording
- ⦿ HD video and sound
Standout Features
This is one of the best VoIP services for small business as it offers a wide range of products available at different pricing tiers. 8X8’s cloud-hosted PBX service has an auto attendant that’ll help you move all of your contacts, and the system itself supports iPhone and Android operating systems, as well as standard desktop setups.
With this internet phone service, holding meetings with your contacts has never been easier, thanks to the above-standard video conferencing and instant messaging features. If you want to crunch the numbers and get better insights into your own business, you can take advantage of extensive analytics tools that’ll give you an overview of your daily, weekly, and monthly interactions.
Integration
8x8 is the best small business VoIP phone system in terms of extensive integration options. You’ll have no trouble integrating your 8X8 account with more than 30 renowned digital tools, including Major CRM, Salesforce, Outlook, Smartoffice, and Netsuite. Thanks to these integrations, you’ll be able to upload and consolidate your contacts into a 8X8 virtual office desktop application directory.
When you’re on the 8X8 VoIP platform, you can easily look for those files no matter which device you’re using. As far as integrations with programs are concerned, you’ll have the option to integrate your contacts with Gmail, Exchange, Office365, Outlook, and Skype for Business.
Value for Money
8x8 offers the best VoIP phones for small business with seven service pricing plans that differ in the features they include. Bear in mind that all tiers include unlimited messaging and calling, as well as an auto attendant, voicemail, mobile and desktop apps, and integrations with G Suite and Office 365.
- The Express plan costs $12 per user every month and is designed for small businesses.
- The X2 plan offers a 14-country unlimited calling zone, voicemail transcription, CRM integration, call recording, and unlimited faxing. Additionally, your team will benefit from cross-platform messaging and advanced auto attendants. The X2 edition of this VoIP software will set you back $24 per user per month.
- The X4 edition is close to the best VoIP phone system for small business and comes in at $44 per user and month. It contains all the features included in the X2 edition with the addition of operator switchboard, caller analytics, and access to a 47-country unlimited calling zone.
- The X7 edition costs $110 per user per month. Aside from the X4 editions features, X7 offers skills-based routing, IVR, queued callback, post-call surveys, native CRM and knowledge base, plus 4,000 contact center minutes.
Conference Calling
One of the reasons this is one of the best VoIP services for small business is that the conference calling service is built into its phone system and conference bridge features, which are included at no extra charge. This means each of your employees can hold conference meetings with up to 15 callers.
These phone services also include video conferencing that allows you to host meetings in HD quality with up to 100 participants. All participants can be seen on users’ screens. One of the most praised features of 8X8’s video conferencing is a crystal-clear picture, HD video and sound, and no lagging. Users can switch to screen sharing and share their desktops with attendees, which can prove useful when presenting.
We’re sure that 8X8 is one of the best VoIP services for small businesses, especially because you receive additional conference calling features at no extra charge. These allow you to record meetings or add co-hosts. 8x8’s video conference service can be accessed from a computer or mobile device, and all 8x8 VoIP service plans include this feature.
Customer Support
8X8’s VoIP customer support team is easily reachable via phone and email. Trained agents will answer your questions thoroughly and with a clear understanding of the service they offer. They are respectful of your time, so in most cases, you’ll be able to reach out and get your issue resolved in a matter of minutes.
As far as email support is concerned, this best business VoIP provider is contactable around the clock, thanks to having representatives located in several time zones. If you can’t resolve an issue via email, agents will offer to schedule a phone call to discuss it in more detail. Additionally, the site offers a number of valuable support resources: whitepapers, infographics, data sheets, and webinars.
EXCELLENT
EXCELLENT
EXCELLENT
- ⦿ Ability to use the same line in different places
- ⦿ Sophisticated and user-friendly platforms
- ⦿ Multilevel auto attendant
- ⦿ On-demand call recording
- ⦿ HD video and sound
Standout Features
Vonage is the best-known name in this industry, and for a good reason. The appeal of one of the best VoIP providers for business is built on its mobile applications, which turn your handset into a virtual extension that doesn’t cost you mobile minutes. Both smartphone and landline users find this addition very useful.
The high profile of this cell phone service comes at a price, and similar features can be found on the market for lower monthly expenses. But Vonage’s call quality is top-notch, setup is effortless, and it offers the greatest number of features among all providers. It’s not the cheapest VoIP phone service, but we think paying a bit extra for top quality is never a bad idea.
Integration
Vonage understands that people live on the go. The best VoIP business phone service should offer a flexible, mobile-friendly solution, even if it’s a bit pricier than the more basic alternatives. That’s why Vonage offers calling plans with the Vonage Extensions App. This feature lets you make and receive work calls using your smartphone while at home.
Vonage’s VoIP phone service comes in two packages: Vonage Business Cloud (designed for small businesses) and Vonage Enterprise (suited to midsize and large organizations). On both platforms, users can choose between the Vonage mobile and desktop app.
The Vonage mobile app allows mobile users to make and receive calls and video calls on iOS and Android devices. Using the Vonage desktop app, you can access your phone system by plugging in a headset to make and receive calls. As further evidence that this is arguably the best VoIP phone for business, Vonage integrates with leading brands like Salesforce, Office 365, G Suite, and Oracle.
Value for Money
Vonage’s VoIP phone services offer a cloud-hosted system that charges a monthly fee per user. Vonage Business Cloud and Vonage Enterprise are available in three pricing plans. If you decide to add more users, the prices will drop.
- The Mobile plan is designed for midsize-to-large organizations. To connect one to four users in your company, you would need to pay $19.99 per user per month. The more users you connect, the lower the per-user price - five to 19 users costs $17.99, while 20-99 is $14.99 per month.
- The Premium plan offered by this best business VoIP provider comes with CRM integrations, along with a multilevel auto attendant, video-conferencing features, chat options, and file sharing for up to 100 users. The monthly price begins at $29.99 for 1-4 users, $27.99 for 5-19 users, and $24.99 for 20-99 users.
- The Advanced plan is similar to the Premium plan, but with an additional 15 hours of call recording, call groups, and visual voicemail features on-demand, and dedicated setup and onboarding assistance. This plan starts at $39.99 for 1-4 users, $37.99 for 5-19 users, and $34.99 for 20-99 users monthly.
If your company has over 100 users and you’re looking for office phone systems, you’ll be offered the customized Vonage Enterprise system.
Conference Calling
This top-rated VoIP service offers conference calling built into its phone system. For an additional $14.99, you’ll get a conference bridge feature that allows your employees to hold their own conference calls with up to 30 users. An operator-assisted service is also available for up to 300 users. If you wish to host conference calls for more users than this, you can use a conference calling service. This way, you can host hundreds, sometimes thousands of people on each call.
Customer Support
On the whole, Vonage’s customer support team meets industry standards. The customer care team of this top VoIP provider can be reached by phone, email, and live chat. After you report your issue, a customer support representative will transfer your call to an agent who specializes in that particular field. The agent will then walk you through Vonage’s phone systems and explain the features and integrations available.
If you contact Vonage customer support via email, you can expect a reply within a matter of hours. The phone support of this top-rated VoIP phone service can be reached from 8 a.m. to midnight (ET), Monday to Friday, and from 9 a.m. to 9 p.m. (ET) during weekends. Additionally, you can consult the helpful chat support or browse through user guides, videos, infographics, webinars, and case studies.
EXCELLENT
EXCELLENT
EXCELLENT
- ⦿ Built-in team collaboration
- ⦿ Great mobile app
- ⦿ Comprehensive VoIP calling, messaging, and video chat features
- ⦿ Long list of available integrations
- ⦿ Enterprise management options
Standout Features
This is another contender for the title of the best VoIP service for businesses. Mitel is a true all-rounder - it offers its services to small, midsized, and enterprise businesses. This provider has a long tradition of helping companies connect, collaborate, and cater to their customers. Its extensive offer includes business phone systems, contact centers, cloud-hosted options, and collaboration solutions.
Mitel serves over 60 million users and 2,500 channel partners in more than 100 countries. This company honors customer values and accountability, and it has been delivering business communication solutions around the globe for some time now.
Integration
Mitel’s best VoIP for small business is cloud-hosted and doesn’t need any special equipment, except for phones that the company maintains and upgrades. All components are housed in Mitel’s Tier four data centers, which are located around the world to ensure these VoIP office phones stay operational. To be sure your calls have crystal clarity, it’s recommended that you have a fiber connection and 100 Kbs for each call.
Mitel is built on Google Cloud and offers a comprehensive list of calling, collaboration, and contact center features and tools. On MiCloud, you’ll find an extensive list of calling and collaboration features like caller ID, call transfer, call screening, auto attendants, speed dial, music on hold, voicemail-to-email, and hunt groups. In addition to that, with this best business VoIP service, you’ll have access to group paging, ringtone personalization, intercoms, and message-waiting notifications.
If you use Mitel on your desktop, you will find a range of useful collaboration tools: audio conferencing, presence, video chat, instant messaging, and desktop sharing. If you use your iOS or Android device, the Mitel mobile app will allow you and your employees to conduct conference calls and check your voicemail. A helpful dashboard is included to help you manage your daily duties. In addition to the app, Mitel VoIP systems include a softphone that can make or receive calls from any computer.
This top-rated VoIP phone service offers many impressive contact center features: intelligent routing, IVRs, power dialers, real-time and historical reporting, speech analytics, advanced voice services, workforce management, and artificial intelligence. You’ll also be able to integrate Mitel components with many popular programs: Salesforce, Microsoft Dynamics, Outlook, Zendesk, Chrome, and G Suite, as well as nearly any CRM.
Mitel also offers several on-premise phones over internet services. To access these, you’ll need to contact the company and get professionals to install the system, then be responsible for maintenance and upgrades.
Value for Money
The company has both a cloud-hosted and on-premise system. They have different price structures: The cloud-hosted service is based on a monthly, per-user basis, while the on-premise system charges upfront fees. The cloud-hosted system of this top-rated VoIP provider has three pricing plans, and you’ll have the flexibility of choosing plans for each employee’s specific needs.
- The Essential plan is designed for small businesses, with features like audio and video conferencing, as well as web conferencing for up to eight users. The plan will set you back $20.99 per user per month.
- The Premier plan offers some more sophisticated features like hosting audio conferencing on your business phones for up to 25 users and web conferencing with desktop sharing for up to 25 simultaneous callers. Additionally, for $26.59 per user per month, you’ll get access to an integration with Salesforce, on-demand call recording, and voicemail transcription.
- The Elite plan offered by this provider of the best business VoIP services costs $38.49 per user per month. The number of users allowed at VoIP conferences with this plan is significantly higher: audio conferencing with 100 users at a time, web conferencing with desktop sharing for up to 100 concurrent callers, and video conferencing for up to 24 simultaneous users. You’ll also get always-on call recording, archiving services, and an operator.
If you’re after call center phone systems, the additional cost ranges from $12 to $20 per user per month. You can also get call center supervisors for an additional $110 per month. With Mitel’s cloud-hosted system, you can rent IP phones for only $5 per month. However, if you’re more interested in the on-premise system of this top VoIP business phone system, you’ll need to talk directly to the company itself. The estimated price is between $800 and $950 per user, depending on the requested features and tools.
Conference Calling
Mitel has the conference bridge feature included in its conference VoIP phone system, allowing employees to involve anywhere from eight to 100 callers on a conference call, depending on the chosen pricing plan.
If your business needs more than 100 callers, you can opt for a dedicated service. Such services allow you to host thousands of participants on any given conference call.
Customer Support
Mitel is one of the best VoIP phone services in this field, too. Helpful and professional customer support can be reached by phone and email. As is the case with many cell phone companies, representatives will collect essential information about you and your issue, and a more specialized support specialist will contact you shortly after. With this agent you can talk about Mitel’s services, the way the system works, and what features are available. The same level of support will be provided by email. All agents are available 24/7, 365 days a year.
GOOD
EXCELLENT
GOOD
- ⦿ Deep feature set of VoIP and business communication capabilities
- ⦿ Easy to configure
- ⦿ Multi-level auto-attendant
- ⦿ More than 50 calling and collaboration features
- ⦿ HD video and sound
Standout Features
This is a top-rated VoIP phone system for business that comes with a strong set of capabilities and an impressive selection of VoIP products, such as sophisticated PBX features and unlimited SMS messages. As a phone provider, RingCentral includes just about every collaboration and mobile feature your business could require. It earns praise for being a straightforward system that is easy to use and allows every user to host calls with up to 1,000 participants. RingCentral is cloud-hosted, so there is no equipment to install and all upgrades and maintenance are handled by the provider.
Integration
To integrate this top-rated VoIP phone system into your business, you need nothing more than a fast internet connection with enough bandwidth to manage the volume of calls your organization makes. This cell phone provider suggests that you use a high-speed DSL cable or fiber-optic connection of at least 90 Kbs for each voice line.
RingCentral handles its service through 17 data centers that are located around the globe and monitored 24/7. When you choose to sign up for RingCentral’s service, you’ll get a temporary number to use until your porting process is complete.
RingCentral’s best VoIP service is entirely controlled from an online portal, from which employees can assign extensions or create ring groups. Also, you’ll have the option to change your personal settings using a softphone. However, RingCentral encourages users to use their mobile devices as a forwarding number so that all calls are forwarded to the appropriate staff member.
There are plenty of calling and collaboration services to make use of: caller ID control, one-touch calling, call recording, call park, call screening, call flip, intercoms, message alerts, and over 40 more features. The auto-attendants, multilevel IVRs, and on-hold music are included in the offer with this top rated VoIP business phone system. You can even forward calls to multiple devices.
The RingCentral mobile app is compatible with iOS and Android devices. Using the app, employees can join messaging, conference calls, check voicemail, or change personalized settings.
If you want to invite your overseas colleagues to a VoIP conference call, there are a number of international calling options, including full-service coverage in 40 countries and international inbound virtual phone systems in 119 countries around the globe.
Value for Money
As one of the top VoIP providers, RingCentral offers four pricing plans, all designed to fit the budgets and needs of a wide range of organizations. All of them include unlimited calls in the United States and Canada, unlimited business messaging, HD voice capabilities, chatrooms, file sharing, and 24/7 customer support.
– The Essentials plan is the most affordable plan, coming in at $29.99 per user per month. It includes 100 toll-free minutes and was tailored to the needs of businesses with 20 or fewer employees.
– The Standard plan costs $34.99 per user per month and adds a multi-level attendant, internet fax service, custom app development, and quality reports. It also allows video conferencing with up to four employees.
– The Premium plan comes in at $44.99 per user per month and offers 2,500 toll-free minutes, video conferencing with up to 100 callers, automatic call recording, multisuite support, and integrations with Salesforce, Zendesk, and Desk.com.
– The Ultimate plan from this top VoIP service will set you back $59.99 per user per month. It includes 10,000 toll-free minutes and video conferencing with up to 200 callers.
If you decide to pay one year upfront, the price drops 33% per user. Businesses also have the option to buy or rent phones too: that will cost you $80 to $400, or $5 to $21 for monthly rent per unit.
Conference Calling
RingCentral is a top-rated business phone system that allows each employee to host unlimited conference calls with up to 1,000 users thanks to the fact that each of them has access to their own conference bridges. Not only is this a higher caller limit than other phone systems on the market, but with RingCentral, multiple simultaneous conference calls are an option.
With this top-rated VoIP service for business, you’ll be able to begin your calls immediately, as there are no conferencing service reservations. This allows you to host impromptu meetings when the need arises. There are more enticing features in the RingCentral offer – for example, you’ll be able to begin and continue a call even if another host is not present.
If you’re hosting overseas calls, you can count on RingCentral’s local numbers, which are available in over 50 countries.
Customer Support
RingCentral’s customer support team can be contacted by phone, email, and live chat. All agents are specialists in the VoIP business phone system and will provide in-depth answers to all questions you might have. On the RingCentral website, you can also find a comprehensive knowledge base. This top-rated VoIP provider offers a wide array of valuable information in the FAQ section, videos, case studies, webinars, and whitepapers. Moreover, the team can be reached via a round-the-clock chat service.
EXCELLENT
EXCELLENT
EXCELLENT
- ⦿ Unlimited auto-attendants
- ⦿ Great mobile app
- ⦿ Pricing scales down for user volume
- ⦿ Call recording
- ⦿ HD video and sound
Standout Features
This is an enterprise-class VoIP service designed to fit businesses of all sizes, with a system that allows unified business communication. GoToConnect offers an impressive list of VoIP features that facilitate first-class communication. The GoTo mobile app delivers advanced functionality and many interesting features such as auto-divert, auto-reject, call forwarding, pre-call, and advanced ring strategies. This is the best VoIP service for business that comes with a flexible platform, a straightforward pricing scheme, and powerful features.
Integration
GoToConnect is another top VoIP service that runs on the same internet connection you use, so it’s crucial to follow the provider’s instructions. This cell phone provider suggests you use a business class router and an Ethernet switch that guarantees quality of service. For every call, you’ll need at least 100 Kbps of internet bandwidth.
You don’t have to worry about maintenance as there is no physical equipment to take care of, and GoToConnect handles all your upgrades. If you want to contact local numbers using this top VoIP service, you can use toll-free numbers from more than 200 area codes. You even have the option of moving your number across from a different provider, in which case GoToConnect’s support team will reconfigure your phones.
The whole business phone system is controlled by an online portal that can be accessed from any internet-connected device. Using the online portal, employees can add or remove users, manage the company’s extensions, configure new phones, or even change on-hold music. Additionally, they can use a softphone to message or start video meetings.
Included are more than 45 basic VoIP features, such as call monitoring, three-way conferencing, ring groups, voicemail-to-email, and virtual fax. Employees also have the option of sharing workspaces in the hot-desking tool. The management features you get from this top-rated VoIP provider include call history, call parking, auto-reject, auto-divert, call queueing, do not disturb, and the find me/follow me option.
GoToConnect can be easily switched to contact center services at no extra cost. To set up this feature, you’ll need to work with one of GoToConnect’s partners. With the GoToConnect mobile app, your employees can make or receive calls, view call histories, or set location-based rules. Third-party integrations include the most popular options like Salesforce, Oracle, Chrome, and Outlook.
Value for Money
This VoIP phone service gives users access to practically all the tools they could need for making calls. Pricing comes in three tiers, and for the best VoIP service, you’ll need to choose the Premium package.
The starting Basic plan will set you back $24 per user per month and comes with smart call forwarding and routing, unlimited extensions, and the ability to transfer your existing number to the GoToConnect service. Team messaging and audio conferencing are available for up to four users with webcams, and the maximum meeting duration is 40 minutes.
The $29-per-user-per-month Standard plan includes everything from the Basic package and adds an unlimited number of call queues, ring groups, and auto attendants. As with all best business VoIP solutions, this plan also removes the cap on the meeting duration while adding support for up to 150 meeting participants and 25 simultaneous webcams.
Finally, for $39 per user per month, you get the Premium package. In addition to all of the already described features, the number of meeting participants is raised to 250, and you get access to a detailed support center, featuring call analytics, inbound/outbound call monitoring, real-time agent monitoring tools for supervisors, and more.
Conference Calling
This top-rated VoIP service also includes an inbuilt conference calling service. Every employee has their own conference bridge feature, which comes at no extra cost. This allows them to host their own conference calls with up to 10 participants. If they need to host more callers than that, you should opt for an add-on package from this phone service provider. This way, you can host meetings for hundreds or even thousands of participants.
Customer Support
GoToConnect’s support team can be contacted by phone, email, and chat support. These helpful and professional agents are available around the clock. In addition, the GoToConnect website is filled with plenty of valuable information. In line with the practices of the best business VoIP providers, GoToConnect offers comprehensive user guides, data sheets, FAQs, and videos on its website.
This decision should be based on the quality of each network and its individual needs. If your network can support it, a VoIP service will likely be a good option for your small businesses.
Vonage and GoToConnect (formerly Jive) are designed to fit businesses of all sizes with a system that allows unified business communication. As such, we consider them two of the best options.
Finding the best VoIP phone service can help businesses make and receive calls over the Internet for a low price. There are a variety of affordable options, but in terms of value, we recommend 8x8. This was one of the first companies to offer VoIP, and it now serves over a million businesses, which is why we consider it the best business VoIP provider.
When it comes to features, there’s really no comparison between VoIP and landlines. With VoIP, your employees will be able to use their mobile phones, computers, and desk phones to make official phone calls.
There are many benefits to using VoIP services. One of these is that the technology has become extremely portable, allowing users to connect from home offices or even abroad. It also enables the user to integrate programs and lets the VoIP user speak to somebody while accessing other apps simultaneously.
