Finding the Best Business VoIP for Your Company in 2022

Standout Features

As you can expect from a top-rated VoIP service, Ooma has a range of customization options that can easily adjust to the size of your company, whether it’s a startup or a thriving large-scale business.  Automating calls with a virtual receptionist is a versatile feature, as is having access to VoIP software on both desktop and mobile platforms. The company also has a useful tool called the Ooma Office Pro, which automatically transcribes voice messages and saves time for the recipient. 

Besides that, you get a number of custom features and options that other business VoIP service providers have a hard time competing with. Enhanced call blocking and call recording are just some of the important highlights that are an integral part of Ooma’s offer. 

Integration 

Oooma does not have any integrations for their products at this time. 

Value for Money

Ooma has set up recommended packages for small businesses, enterprises, and home users. While the offer for home users is interesting and starts with a free plan, our focus is on business-ready solutions like Ooma Office and Ooma Office Pro.

• Ooma Office subscription plan costs $19.95 per user per month. It includes the mobile app, a virtual receptionist, extension-to-extension dialing, conference bridges, a virtual fax, call blocking, messaging, and other crucial VoIP business phone systems features.  
• Ooma Office Pro has all the features the basic Ooma Office plan offers and more. Most importantly, it includes a desktop app that is available on macOS and Windows. Advanced video conferencing is also featured in this plan. You will have to opt for the Pro subscription at $24.95 per user per month to get enhanced call blocking, call recording, and a voicemail subscription. Our team found that the added price is worthwhile as it makes Ooma one of the most complete VoIP solutions for small businesses on the market.
• Omma Enterprise at $27.99 per user per month expands on the Ooma Office Pro with 14 additional features, including productivity tool integration, instant messaging, access to APIs, SIP trunking, and more. 
• Ooma Enterprise Call Center has features of all previous plans and adds graphical IVR and a call flow builder, abandon call counter, queue-based info like estimated wait time and position in the queue, and more. The price is $49.99 per month for a single user.  

Conference Calling

For conference calling with advanced options, you will have to consider the Ooma Office Pro plan. At $5 more than the most basic business plan, you will get access to the desktop application and unlock more advanced business VoIP phone service features.

You can organize a meeting with up to 25 participants and have multiple presenters sharing their screens simultaneously. The desktop app is used to set up and edit conferences with Ooma Meetings which perfectly integrates with your Google Calendar, allowing you to coordinate the participants through Gmail. 

Customer Support

With the extensive offer, it’s not surprising that Ooma has multiple lines of communications open with its customers. The company also has plenty of information readily available on its website.

You can find detailed installation guides, explanations, and FAQs covering all of the essential information about the company’s products. However, Ooma wouldn’t find its place on our best VoIP for business if it didn’t have the appropriate customer care. 

You can reach Ooma’s support team 24/7 throughout the year on two contact numbers, one for the US and one for Canada. If you don’t need to speak personally with an Ooma representative, you can always contact them through live chat and email. Their team was nothing but helpful and professional during our interactions with them.

Ooma users will like that the company also maintains multiple blogs covering business, home security, and everyday topics.

Standout Features

This is one of the best VoIP services for small business as it offers a wide range of products available at different pricing tiers. 8X8’s cloud-hosted PBX service has an auto attendant that’ll help you move all of your contacts, and the system itself supports iPhone and Android operating systems, as well as standard desktop setups. 

With this internet phone service, holding meetings with your contacts has never been easier, thanks to the above-standard video conferencing and instant messaging features. If you want to crunch the numbers and get better insights into your own business, you can take advantage of extensive analytics tools that’ll give you an overview of your daily, weekly, and monthly interactions.

Integration 

8x8 is the best small business VoIP phone system in terms of extensive integration options. You’ll have no trouble integrating your 8X8 account with more than 30 renowned digital tools, including Major CRM, Salesforce, Outlook, Smartoffice, and Netsuite. Thanks to these integrations, you’ll be able to upload and consolidate your contacts into a 8X8 virtual office desktop application directory. 

When you’re on the 8X8 VoIP platform, you can easily look for those files no matter which device you’re using. As far as integrations with programs are concerned, you’ll have the option to integrate your contacts with Gmail, Exchange, Office365, Outlook, and Skype for Business. 

Value for Money

8x8 offers the best VoIP phones for small business with seven service pricing plans that differ in the features they include. Bear in mind that all tiers include unlimited messaging and calling, as well as an auto attendant, voicemail, mobile and desktop apps, and integrations with G Suite and Office 365. 

• The Express plan costs $12 per user every month and is designed for small businesses.
• The X2 plan offers a 14-country unlimited calling zone, voicemail transcription, CRM integration, call recording, and unlimited faxing. Additionally, your team will benefit from cross-platform messaging and advanced auto attendants. The X2 edition of this VoIP software will set you back $24 per user per month.
• The X4 edition is close to the best VoIP phone system for small business and comes in at $44 per user and month. It contains all the features included in the X2 edition with the addition of operator switchboard, caller analytics, and access to a 47-country unlimited calling zone. 
• The X7 edition costs $110 per user per month. Aside from the X4 editions features, X7 offers skills-based routing, IVR, queued callback, post-call surveys, native CRM and knowledge base, plus 4,000 contact center minutes.

Conference Calling

One of the reasons this is one of the best VoIP services for small business is that the conference calling service is built into its phone system and conference bridge features, which are included at no extra charge. This means each of your employees can hold conference meetings with up to 15 callers. 

These phone services also include video conferencing that allows you to host meetings in HD quality with up to 100 participants. All participants can be seen on users’ screens. One of the most praised features of 8X8’s video conferencing is a crystal-clear picture, HD video and sound, and no lagging. Users can switch to screen sharing and share their desktops with attendees, which can prove useful when presenting. 

We’re sure that 8X8 is one of the best VoIP services for small businesses, especially because you receive additional conference calling features at no extra charge. These allow you to record meetings or add co-hosts. 8x8’s video conference service can be accessed from a computer or mobile device, and all 8x8 VoIP service plans include this feature.

Customer Support

8X8’s VoIP customer support team is easily reachable via phone and email. Trained agents will answer your questions thoroughly and with a clear understanding of the service they offer. They are respectful of your time, so in most cases, you’ll be able to reach out and get your issue resolved in a matter of minutes. 

As far as email support is concerned, this best business VoIP provider is contactable around the clock, thanks to having representatives located in several time zones. If you can’t resolve an issue via email, agents will offer to schedule a phone call to discuss it in more detail. Additionally, the site offers a number of valuable support resources: whitepapers, infographics, data sheets, and webinars.

Standout Features

Vonage is the best-known name in this industry, and for a good reason. The appeal of one of the best VoIP providers for business is built on its mobile applications, which turn your handset into a virtual extension that doesn’t cost you mobile minutes. Both smartphone and landline users find this addition very useful. 

The high profile of this cell phone service comes at a price, and similar features can be found on the market for lower monthly expenses. But Vonage’s call quality is top-notch, setup is effortless, and it offers the greatest number of features among all providers. It’s not the cheapest VoIP phone service, but we think paying a bit extra for top quality is never a bad idea. 

Integration

Vonage understands that people live on the go. The best VoIP business phone service should offer a flexible, mobile-friendly solution, even if it’s a bit pricier than the more basic alternatives. That’s why Vonage offers calling plans with the Vonage Extensions App. This feature lets you make and receive work calls using your smartphone while at home. 

Vonage’s VoIP phone service comes in two packages: Vonage Business Cloud (designed for small businesses) and Vonage Enterprise (suited to midsize and large organizations). On both platforms, users can choose between the Vonage mobile and desktop app. 

The Vonage mobile app allows mobile users to make and receive calls and video calls on iOS and Android devices. Using the Vonage desktop app, you can access your phone system by plugging in a headset to make and receive calls. As further evidence that this is arguably the best VoIP phone for business, Vonage integrates with leading brands like Salesforce, Office 365, G Suite, and Oracle.

Value for Money

Vonage’s VoIP phone services offer a cloud-hosted system that charges a monthly fee per user. Vonage Business Cloud and Vonage Enterprise are available in three pricing plans. If you decide to add more users, the prices will drop.

• The Mobile plan is designed for midsize-to-large organizations. To connect one to four users in your company, you would need to pay $19.99 per user per month. The more users you connect, the lower the per-user price - five to 19 users costs $17.99, while 20-99 is $14.99 per month.
• The Premium plan offered by this best business VoIP provider comes with CRM integrations, along with a multilevel auto attendant, video-conferencing features, chat options, and file sharing for up to 100 users. The monthly price begins at $29.99 for 1-4 users, $27.99 for 5-19 users, and $24.99 for 20-99 users.
• The Advanced plan is similar to the Premium plan, but with an additional 15 hours of call recording, call groups, and visual voicemail features on-demand, and dedicated setup and onboarding assistance. This plan starts at $39.99 for 1-4 users, $37.99 for 5-19 users, and $34.99 for 20-99 users monthly. 

If your company has over 100 users and you’re looking for office phone systems, you’ll be offered the customized Vonage Enterprise system. 

Conference Calling

This top-rated VoIP service offers conference calling built into its phone system. For an additional $14.99, you’ll get a conference bridge feature that allows your employees to hold their own conference calls with up to 30 users. An operator-assisted service is also available for up to 300 users. If you wish to host conference calls for more users than this, you can use a conference calling service. This way, you can host hundreds, sometimes thousands of people on each call. 

Customer Support

On the whole, Vonage’s customer support team meets industry standards. The customer care team of this top VoIP provider can be reached by phone, email, and live chat. After you report your issue, a customer support representative will transfer your call to an agent who specializes in that particular field. The agent will then walk you through Vonage’s phone systems and explain the features and integrations available. 

If you contact Vonage customer support via email, you can expect a reply within a matter of hours. The phone support of this top-rated VoIP phone service can be reached from 8 a.m. to midnight (ET), Monday to Friday, and from 9 a.m. to 9 p.m. (ET) during weekends. Additionally, you can consult the helpful chat support or browse through user guides, videos, infographics, webinars, and case studies.

Standout Features

This is another contender for the title of the best VoIP service for businesses. Mitel is a true all-rounder - it offers its services to small, midsized, and enterprise businesses. This provider has a long tradition of helping companies connect, collaborate, and cater to their customers. Its extensive offer includes business phone systems, contact centers, cloud-hosted options, and collaboration solutions. 

Mitel serves over 60 million users and 2,500 channel partners in more than 100 countries. This company honors customer values and accountability, and it has been delivering business communication solutions around the globe for some time now.

Integration

Mitel’s best VoIP for small business is cloud-hosted and doesn’t need any special equipment, except for phones that the company maintains and upgrades. All components are housed in Mitel’s Tier four data centers, which are located around the world to ensure these VoIP office phones stay operational. To be sure your calls have crystal clarity, it’s recommended that you have a fiber connection and 100 Kbs for each call. 

Mitel is built on Google Cloud and offers a comprehensive list of calling, collaboration, and contact center features and tools. On MiCloud, you’ll find an extensive list of calling and collaboration features like caller ID, call transfer, call screening, auto attendants, speed dial, music on hold, voicemail-to-email, and hunt groups. In addition to that, with this best business VoIP service, you’ll have access to group paging, ringtone personalization, intercoms, and message-waiting notifications.

If you use Mitel on your desktop, you will find a range of useful collaboration tools: audio conferencing, presence, video chat, instant messaging, and desktop sharing. If you use your iOS or Android device, the Mitel mobile app will allow you and your employees to conduct conference calls and check your voicemail. A helpful dashboard is included to help you manage your daily duties. In addition to the app, Mitel VoIP systems include a softphone that can make or receive calls from any computer. 

This top-rated VoIP phone service offers many impressive contact center features: intelligent routing, IVRs, power dialers, real-time and historical reporting, speech analytics, advanced voice services, workforce management, and artificial intelligence. You’ll also be able to integrate Mitel components with many popular programs: Salesforce, Microsoft Dynamics, Outlook, Zendesk, Chrome, and G Suite, as well as nearly any CRM.

Mitel also offers several on-premise phones over internet services. To access these, you’ll need to contact the company and get professionals to install the system, then be responsible for maintenance and upgrades.

Value for Money

The company has both a cloud-hosted and on-premise system. They have different price structures: The cloud-hosted service is based on a monthly, per-user basis, while the on-premise system charges upfront fees. The cloud-hosted system of this top-rated VoIP provider has three pricing plans, and you’ll have the flexibility of choosing plans for each employee’s specific needs.

• The Essential plan is designed for small businesses, with features like audio and video conferencing, as well as web conferencing for up to eight users. The plan will set you back $20.99 per user per month. 
• The Premier plan offers some more sophisticated features like hosting audio conferencing on your business phones for up to 25 users and web conferencing with desktop sharing for up to 25 simultaneous callers. Additionally, for $26.59 per user per month, you’ll get access to an integration with Salesforce, on-demand call recording, and voicemail transcription. 
• The Elite plan offered by this provider of the best business VoIP services costs $38.49 per user per month. The number of users allowed at VoIP conferences with this plan is significantly higher: audio conferencing with 100 users at a time, web conferencing with desktop sharing for up to 100 concurrent callers, and video conferencing for up to 24 simultaneous users. You’ll also get always-on call recording, archiving services, and an operator.

If you’re after call center phone systems, the additional cost ranges from $12 to $20 per user per month. You can also get call center supervisors for an additional $110 per month. With Mitel’s cloud-hosted system, you can rent IP phones for only $5 per month. However, if you’re more interested in the on-premise system of this top VoIP business phone system, you’ll need to talk directly to the company itself. The estimated price is between $800 and $950 per user, depending on the requested features and tools. 

Conference Calling

Mitel has the conference bridge feature included in its conference VoIP phone system, allowing employees to involve anywhere from eight to 100 callers on a conference call, depending on the chosen pricing plan.

If your business needs more than 100 callers, you can opt for a dedicated service. Such services allow you to host thousands of participants on any given conference call.

Customer Support

Mitel is one of the best VoIP phone services in this field, too. Helpful and professional customer support can be reached by phone and email. As is the case with many cell phone companies, representatives will collect essential information about you and your issue, and a more specialized support specialist will contact you shortly after. With this agent you can talk about Mitel’s services, the way the system works, and what features are available. The same level of support will be provided by email. All agents are available 24/7, 365 days a year.