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Finding the Best Business VoIP for Your Company in 2023

Written By Julija A.

Updated: June 11, 2023

Your workplace in all probability has an e-graveyard – a dusty room filled to the brim with out of date electronics and computer gear that your company has long outgrown. If that’s the case, it’s probably time to move your business to the modern world. Start with your internal phone system – after all, it’s no longer a tool for inbound and outbound calls only.

The internet has enabled far-reaching changes with the development of Voice over Internet Protocol (VoIP) by introducing cloud-based phone systems. It has never been easier or cheaper to set up a business phone system or even a call center.

To help you get rid of your dusty side room and find the best VoIP for small business, we’ve conducted extensive market research. This article will break down the advantages of choosing a VoIP provider for your business, what to look for when shopping for one, the costs you can expect, and some of the best companies in the industry.

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1. eVoice

Our Rating

eVoice is another US virtual phone number provider that tailors to businesses of all sizes by providing advanced tools for proper communication without requiring users to set up additional equipment. It offers local, national, and international numbers and enables you to forward calls you can’t take to other employees. In addition to video conferencing and screen sharing features, a 24/7 virtual receptionist is on hand to ensure you never miss another call.

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  • ⦿Advanced call routing
  • ⦿eReceptionist
  • ⦿Video conferencing

STARTING PRICE:

$12/user/month

PLATFORMS:

Web, Mac, Windows, Android, iOS

SUPPORT:

Phone, extensive knowledge base

2. Line2

Our Rating

Line2 is an excellent all-in-one solution for small teams. Its long list of features includes everything from call answering with a pre-recorded auto-attendant message to merged calling and voicemail transcriptions. The provider also makes it easy to pick the ideal virtual phone number by giving you toll-free and vanity options while ensuring all your calls are routed to the right place.

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  • ⦿Excellent call-management features
  • ⦿Unlimited SMS and MMS messaging
  • ⦿Toll-free and vanity numbers

STARTING PRICE:

$15.99/month

PLATFORMS:

Cloud, Mac, Windows, Android, iOS

SUPPORT:

In-app, phone, email, FAQ

Best for Growing Businesses

3. Ooma

Our Rating

Ooma is known for its VoIP phone system for business owners and offering internet services, residential landlines, and home security systems. The company’s VoIP phone services have robust features and come in the form of both mobile and desktop applications. Besides being convenient for small businesses, Ooma has comprehensive enterprise solutions with plenty of customizations and UCaaS (unified communication as a service) for large companies. With great features and practical tools, it’s one of the best small business VoIP providers on the market.

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  • ⦿All-in-one voice + video solution
  • ⦿35+ advanced business features included
  • ⦿No contracts, keep your phone number

Price:

Starting from $19.95 per user per month

OS:

Android, iOS, macOS, Windows

Video Conferencing:

Yes

Integrations:

No

Customer Support:

FAQ, Support Center, live chat, email, phone, ticketing support

4. 8x8

Our Rating

8x8 offers an advanced set of call-handling features that satisfy the needs of small business owners wanting to set up a call center. In addition to a heap of features for communication with customers, this service also has plenty of options for team communication. The 8x8 system operates on any internet-connected device, as well as your existing traditional phones.

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  • ⦿Unlimited calling to 48 countries with top-tier plan
  • ⦿Desk phones for sale
  • ⦿Conference calling

STARTING PRICE:

$15/user/month

PLATFORMS:

Cloud, SaaS, web, iOS, Android, desk phones

SUPPORT:

Online - 24/7

Best all-in-one solution

5. Vonage

Our Rating

Vonage is a one-stop shop for all of your virtual phone needs: Set up everything you need, from hardware to API, for a very affordable price. This solution is available for desktop and browser, and has the best virtual phone number app on this list. Vonage has more than 50+ features you can use for your calls and integrates beautifully with CRMs, productivity tools, and other communication software your business might be using.

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  • ⦿14-day trial
  • ⦿More than 50 call features
  • ⦿Competitive prices for hardware

Starting price:

$19.99/month

Platforms:

Cloud, Mac, Windows, Android, iOS

Support:

Phone, email, chat, FAQ

Best for Business Management

6. Mitel

Our Rating

Serving over 60 million users, Mitel is an industry leader and a particularly appropriate choice for small and midsize businesses that frequently need mobile workers. As one of the best VoIP phone systems for small businesses, it provides excellent phone system support in the office and on the go. MiCloud Business’s strong core VoIP capabilities are combined with a powerful softphone and mobile applications to create an all-around solution. This provider offers you an impressive portfolio of communication tools with useful features, such as unified communications and contact center solutions that can also meet the standards of larger enterprises. With 40 years of experience in the industry, this VoIP cell phone provider has established a strong market presence and has built strategic partnerships with some of the biggest brands, including Microsoft and Blackberry.

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  • ⦿Advanced communications systems
  • ⦿Plenty of collaboration features
  • ⦿Flexible pricing

Price:

Starting from $20.99/mo

OS:

Windows, macOS, Android, iOS

Video Conferencing:

Yes

Integrations:

Salesforce, Microsoft Dynamics, Outlook, Zendesk, G Suite, and many more CRM apps

Customer Support:

Phone and email

Best all-in-one communications system

7. RingCentral

Our Rating

RingCentral has offered cloud-based communications and collaboration tools to businesses of all sizes for more than two decades. Best known for PBX-based solutions, the company provides advanced features such as video voicemail, screen sharing, automatic call recording, and high-quality audio and video conferencing.

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  • ⦿Cloud-based solution
  • ⦿All-in-one communications software
  • ⦿Free plan available

STARTING PRICE:

$0

SUPPORTED DEVICES:

Computer, room system, mobile phone, other telephone devices

CUSTOMER SERVICE:

Phone, live chat, ticket, social media - 24/7 for paying customers

Best for All Types of Businesses

8. GoToConnect (formerly Jive)

Our Rating

This is one of the best business VoIP providers, and it comes with more than 80 calling, collaboration, mobile, and contact center features and tools. You’ll have open access to attendants, call recording, voicemail transcription, and conference calling tailored to small businesses. There’s no equipment to install, and the team ensures you get constant updates. GoToConnect is a flexible VoIP phone service that features a comprehensive set of features for business phone systems at a competitive price. Its robust VoIP system will serve all business sizes.

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  • ⦿Secure and compliant solutions
  • ⦿Advanced communications systems
  • ⦿Affordable, flexible pricing

Price:

Starting from $24/mo

OS:

Windows, macOS, Android, iOS

Video Conferencing:

Yes

Integrations:

Salesforce, Zoho, Outlook, Office 365, Chrome, G Suite, Zendesk, and more

Customer Support:

Phone, email, and live chat

Do You Need VoIP Services?

 Do You Need VoIP Services?

VoIP stands for Voice over Internet Protocol, and it’s aimed at businesses that use the Internet rather than a standard landline. Because VoIP services use your Internet connection, they’re much cheaper than standard phone systems, especially if you’re making international calls. The top-rated VoIP systems offer many benefits compared to ordinary phone services: You can share one phone number among all the employees in your organization and use the system from anywhere in the world.

Most VoIP providers host the phone system in the cloud and offer well-rounded communications solutions. With a VoIP system, even a small startup can get advanced features, such as automated attendants, multiple extensions, advanced call routing, and voicemail. Many providers of business phones offer international calling, on-premise vs. off-premise solutions, and compatibility across devices.

The need for efficient communication in an operational organization can never be overemphasized. By using the best VoIP phone services for your business, you ensure that your organization is reachable anytime, anywhere. The best options on the market provide communication services that go beyond just calling, with features like the automatic transcription of voicemail messages to email or forwarding faxes from PC to mobile devices.

These cloud-based VoIP phone systems represent the greatest advancements in the ways in which businesses cater to their customers.

Our Methodology

Integration Options

This is one of the key drawcards of VoIP systems. The top-rated VoIP systems don’t rely on any specific physical equipment; instead, they use software that comes with a list of preconfigured integrations, allowing you to upgrade without discarding your existing hardware.

Without these third-party integrations, you could lose a lot of time trying to manage calls and data using your small business phone system. Most popular VoIP providers integrate with Salesforce, Google G Suite, and Dropbox. We’ve listed VoIP service options with additional integrations.

Video Conferencing

There are several tiers of VoIP providers, depending on how extensive a service you need. Some VoIP service providers focus solely on providing direct telephone functions, such as voicemail or call forwarding. The business phone services on the next level combine that telephony component with advanced routing capabilities and virtual extensions. However, the best cloud-hosted VoIP providers combine various communication tools to allow you to host video conferences for a large number of participants. We’ve made sure to include this top tier of VoIP providers on our list.

Customer Support

As is the case with any other product, the level of VoIP service you receive is crucial to how well your system functions. If there’s no one available to answer your queries, you might decide to take your business elsewhere. If you run an international business with round-the-clock needs, you require the same level of support from your VoIP provider. We’ve included the best business VoIP providers that offer top-notch customer service.

Top Business VoIP Services for 2022

  1. eVoice
  2. Line2
  3. Ooma
  4. 8x8
  5. Vonage
Top Business VoIP Services for 2022

Reviews of Best Business VoIP

eVoice

Call handling

excellent

Mobile app

vg

Team communication

excellent

  • ⦿Audio/video conferencing
  • ⦿Live receptionist
  • ⦿Call queuing

Owned by tech giant J2 Global, eVoice is an excellent solution for small businesses and entrepreneurs looking for a virtual office telephone system. J2’s rapidly growing global network of more than 11 million subscribers testifies to the efficiency of the service, which includes everything from a 24/7 virtual receptionist to studio-recorded greetings.

Features

eVoice provides businesses with all the features they need to deliver a seamless communication process with customers.

To begin with, it provides clients with toll-free and vanity phone numbers. From there, users get additional call management features, such as call forwarding, advanced routing, blocking, and screening. Users can also forward calls internationally, set up voicemail, and replace a full-time receptionist with an auto-attendant. Meanwhile, the conferencing option allows for both audio and video calls.

eVoice, like some of the other virtual business phone systems on this list, also offers a nifty app for both Android and iOS users and has detailed call logs and an advanced reports feature to help users keep track of their activity.

Pricing

If you aren’t sure whether eVoice is the right way to go, you can test out the service without any risk thanks to a 30-day money-back guarantee.

The pricing system at eVoice is straightforward – the amount you pay depends on the number of users. The Elite annual plan will set you back $12/month for a single user. The price is $10.83/month/user for six users and $11.25/month/user for 11 users. The monthly subscription is a little more expensive, with one user costing $14 and 11 users costing $13.50. On the other hand, If you choose to go with any of the annual plans, you’ll get to use the virtual phone numbers for free for the first two months.

You can also upgrade to one of three Live Receptionist plans. For $189.95 per month, the Plus package offers 100 live receptionist minutes and 2000 eVoice minutes.

Customer service

eVoice has an extensive support center containing helpful articles to get you started. You’ll also find guides on how to use the different features and even a detailed FAQ section.

To get directly in touch with this virtual office phone number provider, you can call them, send them an email at [email protected], or talk to an online representative via live chat. The agents are available from Monday through Sunday between 4 a.m. and 6 p.m. PST.

eVoice Bottom line

eVoice can accommodate both small and medium-sized businesses with its impressive list of features, which includes toll-free and local numbers, unlimited extensions, and inbound online faxing. Moreover, businesses can secure up to 250 live receptionist minutes and get call forwarding options to ensure entrepreneurs don’t miss out on any opportunities.

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Line2

Call handling

excellent

Mobile app

good

Team communication

excellent

  • ⦿Toll-free and vanity numbers
  • ⦿Voicemail transcription
  • ⦿Inbound call handling

Line2 is one of several small business phone service providers that offers a quick solution if you’re looking for a software voice client for both desktop and mobile devices. With several phone number options, call management features, and unlimited text messaging solutions, small teams can easily maintain channels of communication with customers.

Features

Line2 is an ideal option for small businesses that value their customers and strive to offer excellent support as well as enhance the overall user experience without having to hire someone for the job. Instead of relying on traditional business phone providers and setting up a bulky phone infrastructure in the office, Line2 enables small teams to install an app on their mobile phones or desktop computers. Clients can choose between local, toll-free, and vanity numbers.

The call features list is even more impressive. You can answer calls with a pre-recorded auto-attendant message, provide callers with on-hold music while they wait, and use customizable hold messages to deliver valuable info about your business. You can also forward calls depending on your availability to ensure you don’t miss the important ones.

Moreover, this virtual office phone service makes it possible to reach anyone thanks to its unlimited text messaging option. This includes MMS messaging, which allows you to send images and group messages to 10 recipients.

Pricing

Line2 offers monthly and yearly subscriptions. Both options have three pricing plans: Starter, Growth, and Business.

A monthly subscription will set you back $15.99 with the Starter plan, $20.99 with Growth, and $25.99 with Business. With the annual plan, Starter costs $13.75 per month, Growth is $17.66 per month, and Business is $21.83 per month. Each of the plans comes with a local or toll-free virtual phone number for free, unlimited calls and texts, and a call forwarding feature. The yearly plan also offers the first two months for free.

Each of the plans covers up to five lines, but if you need additional numbers, you can customize your package by contacting the support team.

Customer service

If you experience any hiccups while using the service, start by checking out the extensive support section on the Line2 website. You’ll find articles on a broad range of topics, including technical support and billing information. If you still need additional help with your virtual telephone system, you can reach the Line2 customer support team via phone from Monday to Friday between 5 a.m and 5 p.m. PST or shoot them an email. If you’re experiencing issues with an app, you’ll get assistance faster if you contact support through the app in question.

Line2 Bottom line

When compared to other products on our list, Line2 can hold its own. In some areas, the service has an edge over the competition. For example, in the Line2 vs. Grasshopper showdown, the former emerges as the more affordable option with a very similar list of features. However, if you need a provider that extends its services to social media, then MightyCall might be a better fit. Nevertheless, Line2 is an excellent choice for small businesses that need to add an additional layer of professionalism to their exchanges with customers.

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Ooma

Integration options

excellent

Video conferencing

excellent

Customer support

excellent

  • ⦿Mobile and desktop apps
  • ⦿Voicemail transcription
  • ⦿Virtual receptionist
  • ⦿Simultaneous multi-screen share in video conferences

Standout Features

As you can expect from a top-rated VoIP service, Ooma has a range of customization options that can easily adjust to the size of your company, whether it’s a startup or a thriving large-scale business.  Automating calls with a virtual receptionist is a versatile feature, as is having access to VoIP software on both desktop and mobile platforms. The company also has a useful tool called the Ooma Office Pro, which automatically transcribes voice messages and saves time for the recipient.

Besides that, you get a number of custom features and options that other business VoIP service providers have a hard time competing with. Enhanced call blocking and call recording are just some of the important highlights that are an integral part of Ooma’s offer.

Integration

Oooma does not have any integrations for their products at this time.

Value for Money

Ooma has set up recommended packages for small businesses, enterprises, and home users. While the offer for home users is interesting and starts with a free plan, our focus is on business-ready solutions like Ooma Office and Ooma Office Pro.

  • Ooma Office subscription plan costs $19.95 per user per month. It includes the mobile app, a virtual receptionist, extension-to-extension dialing, conference bridges, a virtual fax, call blocking, messaging, and other crucial VoIP business phone systems features.
  • Ooma Office Pro has all the features the basic Ooma Office plan offers and more. Most importantly, it includes a desktop app that is available on macOS and Windows. Advanced video conferencing is also featured in this plan. You will have to opt for the Pro subscription at $24.95 per user per month to get enhanced call blocking, call recording, and a voicemail subscription. Our team found that the added price is worthwhile as it makes Ooma one of the most complete VoIP solutions for small businesses on the market.
  • Omma Enterprise at $27.99 per user per month expands on the Ooma Office Pro with 14 additional features, including productivity tool integration, instant messaging, access to APIs, SIP trunking, and more.
  • Ooma Enterprise Call Center has features of all previous plans and adds graphical IVR and a call flow builder, abandon call counter, queue-based info like estimated wait time and position in the queue, and more. The price is $49.99 per month for a single user.

Conference Calling

For conference calling with advanced options, you will have to consider the Ooma Office Pro plan. At $5 more than the most basic business plan, you will get access to the desktop application and unlock more advanced business VoIP phone service features.

You can organize a meeting with up to 25 participants and have multiple presenters sharing their screens simultaneously. The desktop app is used to set up and edit conferences with Ooma Meetings which perfectly integrates with your Google Calendar, allowing you to coordinate the participants through Gmail.

Customer Support

With the extensive offer, it’s not surprising that Ooma has multiple lines of communications open with its customers. The company also has plenty of information readily available on its website.

You can find detailed installation guides, explanations, and FAQs covering all of the essential information about the company’s products. However, Ooma wouldn’t find its place on our best VoIP for business if it didn’t have the appropriate customer care.

You can reach Ooma’s support team 24/7 throughout the year on two contact numbers, one for the US and one for Canada. If you don’t need to speak personally with an Ooma representative, you can always contact them through live chat and email. Their team was nothing but helpful and professional during our interactions with them.

Ooma users will like that the company also maintains multiple blogs covering business, home security, and everyday topics.

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8x8

Call Handling

excellent

Mobile App

good

Team Communication

excellent

  • ⦿HD audio and video meetings with screen sharing
  • ⦿Analytics and call quality reporting
  • ⦿Post call surveys

Overview

With over three decades of experience in telecommunications, 8×8 delivers complex cloud PBX solutions to companies big and small. However, in this review, we’ll focus on its small business plans. The four plans for small business phone numbers are: cloud services for voice, international company meetings, team collaboration, and call centers. Once you set up your account by selecting a voice over IP phone number, you’ll enjoy a crystal-clear connection while making unlimited calls to US and international phone numbers.

Features

8×8 offers standard call management features like auto-attendant, caller ID, call queuing and forwarding, voicemail, and free texting online. In addition to these basic functionalities, 8×8 distinguishes itself as a leading call-center solution for small companies. In its set of features, you’ll find an IVR system that guides callers to the right department; call recording that helps with employee monitoring and feedback; operator switchboard that lets agents transfer calls to colleagues; and analytics tools.

Allowing users to make unlimited calls to 48 foreign countries, 8×8 offers the best virtual phone number service to US entrepreneurs doing business with clients overseas. 8×8’s packages also include supreme team-communication features like conference calling and screen sharing with up to 100 participants, instant one-on-one messaging, and group chats. It’s worth mentioning that this product integrates well with Microsoft Office and Google Calendar.

Pricing

The 8×8 Express plan comes at $15 per user per month. It allows unlimited calling in the United States and Canada, satisfying the needs of small business owners making outbound calls. This low-cost deal also includes call-handling features, an auto-attendant, voicemail service, team messaging, and HD audio and video conferencing/screen sharing. This is the only 8×8 pricing plan that comes with a 30-day free trial.

This virtual phone number service also offers the X Series X2 plan – perfect for communicating with foreign clients. With this plan, you can make unlimited calls to 14 countries for a fixed price of $24 per user per month. This also unlocks voicemail transcription and cross-platform team messaging features.

The list of countries you can reach expands to 48 with the X Series X4 plan. In addition to all the features from the previous plans, you get access to an operator switchboard, and analytics and call-quality reporting. The monthly price for this plan is $44 per user.

The X Series X6 is ideal for those searching for the best virtual phone system for a small business with call-center needs. This plan offers unlimited calling within 48 countries, 4,000 minutes, skill-based routing, interactive voice response, queued and web callback, and contact center reporting and analytics. The price is available on request. This plan also provides enterprise-grade security and is compliant with significant regulations like the GDPR, HIPAA, and ISO 27001. There are two more pricing plans, offering advanced features like speech and text analytics, quality management, and more.

Customer Support

According to our research and 8×8 reviews, the support system is quite complicated. Contacting chat support is a multi-step process that requires an explanation guide. Competitors like Phone.com and Nextiva provide a much smoother customer experience with chat pop-up windows on most pages. The only 8×8 alternative to chat is email, and again – you need to jump through hoops to open a support case. Phone support is unavailable.

8×8 Bottom Line

8×8 beats the competition when it comes to state-of-the-art call center features. Thanks to unlimited calling within 48 countries, it’s got the best solution for bringing your business to the international market while impressing your clients with first-class customer care. Ironically, the one area 8×8 should work to improve is its own customer support.

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Vonage

Call handling:

excellent

Mobile app:

excellent

Team communication:

vg

  • ⦿AI-powered assistant
  • ⦿Unlimited calls, SMS, and team messaging on basic plan
  • ⦿Company-wide and on-demand voicemail recording

Overview

Vonage is an excellent virtual phone number service for anyone looking for a ready-made solution. It offers toll-free, local, and geographic numbers, with more than 50 features for customizing your user experience and optimizing internal processes. All components integrate seamlessly with all your business software and build on your existing processes.

Features

We’ve already mentioned that Vonage has over 50 communication features, but now we’ll discuss them in detail. These features are divided into categories, improving mobility, flexibility, customer experience, collaboration, and productivity, respectively.

In terms of mobility, Vonage allows you to set up shop anywhere, on both desktop and mobile devices. This virtual phone line solution can also be browser-based. The setup takes no effort with either option, and you won’t need to be tied to your desk to manage calls.

Flexibility features automate the login process and provide a virtual receptionist and mailbox. Vonage’s app center also shields you from spam and allows virtual conferencing for up to 30 people.

Vonage’s customer experience-oriented features match all other providers on this list: You can rely on company-wide and on-demand call recording, call routing, screening, announcing, and tracking, as well as queueing, logging, parking, and call-waiting features.

The feature that truly makes Vonage one of the best virtual phone number solutions on this list is its AI-powered virtual assistant. With it, you can create highly personalized messages and trust it to provide quick answers and handle simple inquiries on its own, removing plenty of pressure from your representatives. This will allow them more time to address other, more pressing issues.

Pricing

Vonage’s pricing plans are built to cover specific needs. For example, developers looking for an API to build their own solutions will find it for a price that starts at €0.0020 for its Dispatch API. Businesses looking to kick-start their call center will have to contact the provider for a custom quote.

Next up, it is essential to mention that you can use Vonage’s free business phone number for 14 days to get much-needed first-hand experience with its features. This will help you decide whether this phone number service will be the right product for your business before you commit to its monthly plans.

If you decide to get a Vonage account, you can choose between three plans: The first one, Mobile, comes with unlimited calls, SMS, and team messaging. It also includes the renowned Vonage App Center, all for $19.99 per month per line.

The second plan, Premium, costs $29.99 per month per line and includes everything provided with its cheapest virtual phone number plan. Also, it adds in unlimited meetings for up to 100 people, multi-level auto attendants, CRM integration, and IP desk phone capability.

Lastly, the Advanced plan is the most expensive one: For $39.99 per month per line, it includes everything from the Premium plan, plus 15 hours of on-demand call recording, video conferencing, and Visual Voicemail.

Customer Service

There is a lot of comfort in knowing you can receive support whenever you need it, and Vonage’s phone number service is happy to make that happen. This provider of virtual phone numbers has an excellent resources section, where you will find detailed information about its products and services. If you need additional help, you can always reach out to its customer support team. They are available via phone, email, and you can even text them through live chat available on the site. The agents will be polite, knowledgeable, and more than helpful.

Vonage Bottom Line

All in all, Vonage is an excellent choice for anyone looking to set up a virtual number system. Its price is relatively affordable, and its virtual number app works seamlessly regardless of platform. With more than 50 communication features, you will be able to handle all those calls without breaking a sweat.

It integrates well with many famous and effective solutions, so you will also be able to give your support or sales team the boost they need by combining multiple tools. In conclusion, with Vonage, you get everything you need to improve your customers’ satisfaction – even hardware!

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Mitel

Integration options

excellent

Video conferencing

excellent

Customer support

excellent

  • ⦿Built-in team collaboration
  • ⦿Great mobile app
  • ⦿Comprehensive VoIP calling, messaging, and video chat features
  • ⦿Long list of available integrations
  • ⦿Enterprise management options

Standout Features

This is another contender for the title of the best VoIP service for businesses. Mitel is a true all-rounder – it offers its services to small, midsized, and enterprise businesses. This provider has a long tradition of helping companies connect, collaborate, and cater to their customers. Its extensive offer includes business phone systems, contact centers, cloud-hosted options, and collaboration solutions.

Mitel serves over 60 million users and 2,500 channel partners in more than 100 countries. This company honors customer values and accountability, and it has been delivering business communication solutions around the globe for some time now.

Integration

Mitel’s best VoIP for small business is cloud-hosted and doesn’t need any special equipment, except for phones that the company maintains and upgrades. All components are housed in Mitel’s Tier four data centers, which are located around the world to ensure these VoIP office phones stay operational. To be sure your calls have crystal clarity, it’s recommended that you have a fiber connection and 100 Kbs for each call.

Mitel is built on Google Cloud and offers a comprehensive list of calling, collaboration, and contact center features and tools. On MiCloud, you’ll find an extensive list of calling and collaboration features like caller ID, call transfer, call screening, auto attendants, speed dial, music on hold, voicemail-to-email, and hunt groups. In addition to that, with this best business VoIP service, you’ll have access to group paging, ringtone personalization, intercoms, and message-waiting notifications.

If you use Mitel on your desktop, you will find a range of useful collaboration tools: audio conferencing, presence, video chat, instant messaging, and desktop sharing. If you use your iOS or Android device, the Mitel mobile app will allow you and your employees to conduct conference calls and check your voicemail. A helpful dashboard is included to help you manage your daily duties. In addition to the app, Mitel VoIP systems include a softphone that can make or receive calls from any computer.

This top-rated VoIP phone service offers many impressive contact center features: intelligent routing, IVRs, power dialers, real-time and historical reporting, speech analytics, advanced voice services, workforce management, and artificial intelligence. You’ll also be able to integrate Mitel components with many popular programs: Salesforce, Microsoft Dynamics, Outlook, Zendesk, Chrome, and G Suite, as well as nearly any CRM.

Mitel also offers several on-premise phones over internet services. To access these, you’ll need to contact the company and get professionals to install the system, then be responsible for maintenance and upgrades.

Value for Money

The company has both a cloud-hosted and on-premise system. They have different price structures: The cloud-hosted service is based on a monthly, per-user basis, while the on-premise system charges upfront fees. The cloud-hosted system of this top-rated VoIP provider has three pricing plans, and you’ll have the flexibility of choosing plans for each employee’s specific needs.

  • The Essential plan is designed for small businesses, with features like audio and video conferencing, as well as web conferencing for up to eight users. The plan will set you back $20.99 per user per month.
  • The Premier plan offers some more sophisticated features like hosting audio conferencing on your business phones for up to 25 users and web conferencing with desktop sharing for up to 25 simultaneous callers. Additionally, for $26.59 per user per month, you’ll get access to an integration with Salesforce, on-demand call recording, and voicemail transcription.
  • The Elite plan offered by this provider of the best business VoIP services costs $38.49 per user per month. The number of users allowed at VoIP conferences with this plan is significantly higher: audio conferencing with 100 users at a time, web conferencing with desktop sharing for up to 100 concurrent callers, and video conferencing for up to 24 simultaneous users. You’ll also get always-on call recording, archiving services, and an operator.

If you’re after call center phone systems, the additional cost ranges from $12 to $20 per user per month. You can also get call center supervisors for an additional $110 per month. With Mitel’s cloud-hosted system, you can rent IP phones for only $5 per month. However, if you’re more interested in the on-premise system of this top VoIP business phone system, you’ll need to talk directly to the company itself. The estimated price is between $800 and $950 per user, depending on the requested features and tools.

Conference Calling

Mitel has the conference bridge feature included in its conference VoIP phone system, allowing employees to involve anywhere from eight to 100 callers on a conference call, depending on the chosen pricing plan.

If your business needs more than 100 callers, you can opt for a dedicated service. Such services allow you to host thousands of participants on any given conference call.

Customer Support

Mitel is one of the best VoIP phone services in this field, too. Helpful and professional customer support can be reached by phone and email. As is the case with many cell phone companies, representatives will collect essential information about you and your issue, and a more specialized support specialist will contact you shortly after. With this agent you can talk about Mitel’s services, the way the system works, and what features are available. The same level of support will be provided by email. All agents are available 24/7, 365 days a year.

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RingCentral

Voice and video quality

excellent

Ease of use

good

Customer support

excellent

  • ⦿Cloud-based solution
  • ⦿All-in-one communications software
  • ⦿Free plan available

Best known for its virtual phone service, RingCentral is one of the industry’s most popular communication and collaboration tools. This all-in-one software solution comes with all the features a team of any size might need to stay connected and organized – from business and toll-free phone numbers to call recording, custom integration, and audio and video conferencing. RingCentral’s cloud-based software is available to users located in the US, Europe, and Asia. The system is extremely reliable, completely secure, and competitively priced.

Features

RingCentral offers conference calling features both as part of its voice-over-IP-based communications software and as a standalone service. For this review, we’ll focus on the latter.

RingCentral Meetings, as this provider’s conference calling software is known, comes with plenty of useful features. These include one-on-one and group conference calls with HD-quality voice and video, user- and company-level settings, the ability to join meetings by telephone dial-in, screen sharing, whiteboarding, annotation, reporting, 24/7 customer support, and more. It doesn’t matter if you run a startup, a growing company, or a large enterprise, as businesses of all sizes can benefit from RingCentral’s conference calling options.

It’s also worth noting that this conference call service provider lets its users start and join meetings from computers, room systems, mobile phones, and telephone devices. To ensure that your conference call meetings are completely private, RingCentral employs the industry’s standard security measures such as SSL/TLS encryption and secure web access.

Price

RingCentral Meetings offers three tiers of service.

Conveniently named the Free plan, RingCentral’s first-tier option won’t cost you anything. This package is meant for teams that are just starting out. It includes conference calls with up to 100 participants, unlimited one-on-one conference call meetings, 40-minute group meetings, private and group chat, desktop and application sharing, team messaging and collaboration, Outlook integration for one-click scheduling, whiteboarding, and annotation.

Priced at $14.99 per user per month, RingCentral’s Essentials plan is best suited for a growing business. This package includes everything from the Free plan plus unlimited group meetings, basic reporting, round-the-clock customer service, call me and call out features, and 1,000 outbound minutes of regular wired phone calls.

The Advanced conference meeting plan was created with large enterprises in mind. It will set you back $19.99 per user each month. This package comes with everything from the first two tiers plus real-time dashboard reporting, 2,500 outbound local PSTN minutes, and a service-level agreement with RingCentral.

Customer Support

RingCentral’s conference calling service is easy to use and manage, but the company makes sure that its customers get all the assistance they may need. Options to get questions answered include visiting the provider’s FAQ page; getting in touch with support agents via phone, live chat, or social media; and filing a support case.

Only the Essentials and Advanced plans come with 24/7 phone support. Those who opt for RingCentral’s free video conference service can get in touch with support agents from 5 a.m. until 6 p.m. Pacific time, Monday through Friday. Non-English customer support is available Monday through Friday from 9 a.m. until 5 p.m. Central Europe time.

Verdict

RingCentral Meetings stands out for its affordability, ease of use, and a wide selection of conference calling features. The cloud-based architecture means you don’t need to worry about installation, maintenance, or upgrades. The provider’s free plan compares well with other options on our list, and so do its enterprise solutions. However, for the best value on unlimited conferencing services, we recommend bundling RingCentral Meetings with the company’s VoIP business phone plan.

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GoToConnect (formerly Jive)

Integration options

excellent

Video conferencing

excellent

Customer support

excellent

  • ⦿Unlimited auto-attendants
  • ⦿Great mobile app
  • ⦿Pricing scales down for user volume
  • ⦿Call recording
  • ⦿HD video and sound

Standout Features

This is an enterprise-class VoIP service designed to fit businesses of all sizes, with a system that allows unified business communication. GoToConnect offers an impressive list of VoIP features that facilitate first-class communication. The GoTo mobile app delivers advanced functionality and many interesting features such as auto-divert, auto-reject, call forwarding, pre-call, and advanced ring strategies. This is the best VoIP service for business that comes with a flexible platform, a straightforward pricing scheme, and powerful features.

Integration

GoToConnect is another top VoIP service that runs on the same internet connection you use, so it’s crucial to follow the provider’s instructions. This cell phone provider suggests you use a business class router and an Ethernet switch that guarantees quality of service. For every call, you’ll need at least 100 Kbps of internet bandwidth.

You don’t have to worry about maintenance as there is no physical equipment to take care of, and GoToConnect handles all your upgrades. If you want to contact local numbers using this top VoIP service, you can use toll-free numbers from more than 200 area codes. You even have the option of moving your number across from a different provider, in which case GoToConnect’s support team will reconfigure your phones.

The whole business phone system is controlled by an online portal that can be accessed from any internet-connected device. Using the online portal, employees can add or remove users, manage the company’s extensions, configure new phones, or even change on-hold music. Additionally, they can use a softphone to message or start video meetings.

Included are more than 45 basic VoIP features, such as call monitoring, three-way conferencing, ring groups, voicemail-to-email, and virtual fax. Employees also have the option of sharing workspaces in the hot-desking tool. The management features you get from this top-rated VoIP provider include call history, call parking, auto-reject, auto-divert, call queueing, do not disturb, and the find me/follow me option.

GoToConnect can be easily switched to contact center services at no extra cost. To set up this feature, you’ll need to work with one of GoToConnect’s partners. With the GoToConnect mobile app, your employees can make or receive calls, view call histories, or set location-based rules. Third-party integrations include the most popular options like Salesforce, Oracle, Chrome, and Outlook.

Value for Money

This VoIP phone service gives users access to practically all the tools they could need for making calls. Pricing comes in three tiers, and for the best VoIP service, you’ll need to choose the Premium package.

The starting Basic plan will set you back $24 per user per month and comes with smart call forwarding and routing, unlimited extensions, and the ability to transfer your existing number to the GoToConnect service. Team messaging and audio conferencing are available for up to four users with webcams, and the maximum meeting duration is 40 minutes.

The $29-per-user-per-month Standard plan includes everything from the Basic package and adds an unlimited number of call queues, ring groups, and auto attendants. As with all best business VoIP solutions, this plan also removes the cap on the meeting duration while adding support for up to 150 meeting participants and 25 simultaneous webcams.

Finally, for $39 per user per month, you get the Premium package. In addition to all of the already described features, the number of meeting participants is raised to 250, and you get access to a detailed support center, featuring call analytics, inbound/outbound call monitoring, real-time agent monitoring tools for supervisors, and more.

Conference Calling

This top-rated VoIP service also includes an inbuilt conference calling service. Every employee has their own conference bridge feature, which comes at no extra cost. This allows them to host their own conference calls with up to 10 participants. If they need to host more callers than that, you should opt for an add-on package from this phone service provider. This way, you can host meetings for hundreds or even thousands of participants.

Customer Support

GoToConnect’s support team can be contacted by phone, email, and chat support. These helpful and professional agents are available around the clock. In addition, the GoToConnect website is filled with plenty of valuable information. In line with the practices of the best business VoIP providers, GoToConnect offers comprehensive user guides, data sheets, FAQs, and videos on its website.

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FAQ

Is VoIP good for small business?

This decision should be based on the quality of each network and its individual needs. If your network can support it, a VoIP service will likely be a good option for your small businesses.

Who is the best VoIP provider for business?

Vonage and GoToConnect (formerly Jive) are designed to fit businesses of all sizes with a system that allows unified business communication. As such, we consider them two of the best options.

Which is the cheapest VoIP provider?

Finding the best VoIP phone service can help businesses make and receive calls over the Internet for a low price. There are a variety of affordable options, but in terms of value, we recommend 8×8. This was one of the first companies to offer VoIP, and it now serves over a million businesses, which is why we consider it the best business VoIP provider.

Is VoIP better than landline?

When it comes to features, there’s really no comparison between VoIP and landlines. With VoIP, your employees will be able to use their mobile phones, computers, and desk phones to make official phone calls.

How can VoIP benefit my business?

There are many benefits to using VoIP services. One of these is that the technology has become extremely portable, allowing users to connect from home offices or even abroad. It also enables the user to integrate programs and lets the VoIP user speak to somebody while accessing other apps simultaneously.

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