Finding the Best Business VoIP for Your Company

Standout Features

This is one of the best VoIP services for small business as it offers a wide range of products and services available at different pricing tiers. 8X8’s cloud-hosted PBX service has an auto attendant that will help you move all of your contacts, and the system itself supports iPhone and Android operating systems, as well as standard desktop setups.

With this internet phone service, holding meetings with your contacts has never been easier thanks to the above-standard video conferencing and instant messaging features. If you want to crunch the numbers and get better insights into your own business, you can take advantage of extensive analytics tools that will give you an overview of your daily, weekly, and monthly interactions.

Integration

8×8 is the best small business VoIP phone system in terms of extensive integration options. You’ll have no trouble integrating your 8X8 account with more than 30 renowned digital tools, including Major CRM, Salesforce, Outlook, Smartoffice, and Netsuite. Thanks to these integrations, you and your employees will be able to upload and consolidate your contacts into your 8X8 virtual office desktop application directory.

When you’re on the 8X8 VoIP platform, you can easily look for those files no matter which device you’re using. As far as integrations with programs are concerned, you’ll have the option to integrate your contacts with Gmail, Exchange, Office365, Outlook, and Skype for Business.

Value for Money

8×8 offers the best VoIP phones for small business with four service pricing plans that differ in the features they include. Bear in mind that all tiers include unlimited messaging and calling, as well as an auto attendant, voicemail, mobile and desktop apps, and integrations with G Suite and Office 365.

– The Express plan costs $12 per user every month and is designed for small businesses.

– The X2 plan offers a 14-country unlimited calling zone, voicemail transcription, CRM integration, call recording, and unlimited faxing. Additionally, your team will benefit from cross-platform messaging and advanced auto attendants. The X2 edition of this VoIP software will set you back $25 per user per month.

– The X4 edition is close to the best VoIP phone system for small business and comes in at $45 per user and month. It contains all the features included in the X2 edition with the addition of operator switchboard, caller analytics, and access to a 47-country unlimited calling zone.

– The X7 edition costs $110 per user per month. Aside from the X4 editions features, X7 offers skills-based routing, IVR, queued callback, post-call surveys, native CRM and knowledge base, plus 4,000 contact center minutes.

Conference Calling

One of the reasons this is one of the best VoIP services for small business is that the conference calling service is built into its phone system and conference bridge features, which are included at no extra charge. This means each of your employees can hold conference meetings with up to 15 callers.

These phone services also include video conferencing services that allow you to host conference meetings in HD quality with up to 100 participants. All of the participants can be seen on users’ screens. One of the most praised features of 8X8’s video conferencing service is a crystal-clear picture, HD video and sound, and no lagging. Users can switch to screen sharing and share their desktop with attendees, which can prove useful when presenting.

We’re sure that 8X8 is one of the best VoIP services for small businesses, especially because you receive additional conference calling features at no extra charge. These allow you to record meetings or add co-hosts. 8×8’s video conference service can be accessed from a computer or mobile device, and all 8×8 VoIP service plans include this feature. There are no additional costs.

Customer Support

8X8’s VoIP customer support team is easily reachable via phone and email. Trained agents will answer your questions thoroughly and with a clear understanding of the service they offer. They are respectful of your time, so in most cases you’ll be able to reach out and get your issue resolved in a matter of minutes.

As far as email support is concerned, this best business VoIP provider is contactable around the clock thanks to having representatives located in different time zones. If you can’t resolve an issue via email, agents will offer to schedule a phone call to discuss the issue in more detail. Additionally, the site offers a number of valuable support resources: whitepapers, infographics, data sheets, and webinars.

Standout Features

Vonage is the best-known name in this industry, and for good reason. The appeal of one of the best VoIP providers for business is built on its mobile applications, which turn your handset into a virtual extension that doesn’t cost you mobile minutes. Both smartphone and landline users find this addition very useful. 

The high profile of this cell phone service comes at a price, and similar features can be found on the market for lower monthly expenses. But Vonage’s call quality is top-notch, setup is effortless, and it offers the greatest number of features among all providers. It’s not the cheapest VoIP phone service, but we think paying a bit extra for top quality is never a bad idea.  

Integration

Vonage understands that people live on the go. The best ViOP business phone service should offer a flexible, mobile-friendly solution, even if it’s a bit pricier than the more basic alternatives. That’s why Vonage offers calling plans with the Vonage Extensions App. This feature lets you make and receive work calls using your smartphone while at home. 

Vonage’s VoIP phone service comes in two packages: Vonage Business Cloud (designed for small businesses) and Vonage Enterprise (suited to midsize and large organizations). On both platforms, users can choose between the Vonage mobile and desktop app. 

The Vonage mobile app allows mobile users to make and receive calls and video calls on iOS and Android devices. Using the Vonage desktop app, you can access your phone system by plugging in a headset to make and receive calls. As further evidence that this is arguably the best business VoIP phone for business, Vonage integrates with leading brands like Salesforce, Office 365, G Suite, and Oracle.

Value for Money

Vonage’s VoIP phone services offer a cloud-hosted system that charges a monthly fee per user. Vonage Business Cloud and Vonage Enterprise are available in three pricing plans. If you decide to add more users, the prices will drop.

– The Mobile plan is designed for midsize-to-large organizations. To connect one to four users in your company, you would need to set apart $19.99 per user per month. The more users you connect, the lower the per-user price – five to 19 users costs $17.99, while 20-99 is $14,99 per month.

– The Premium plan offers CRM integrations, along with a multi-level auto-attendant, video conferencing features, chat options, and file sharing for up to 100 users. The monthly price begins at $29.99 for one to four users, $27.99 for five to 19 users, and $24.99 for 20-99 users.

– The Advanced plan is very similar to the Premium plan, but with an additional 15 hours of call recording, call groups, and visual voicemail features on-demand. In addition to that, your business will receive dedicated setup and onboarding assistance. On a monthly basis, this plan starts at $39.99 for one to four users, $37.99 for five to 19 users, and $34.99 for 20-99 users. 

If your company has more than 100 users and you’re on the lookout for office phone systems, you’ll be offered the Vonage Enterprise system. This is a customized service, so for further information you’ll need to contact the company. There are no contracts with Vonage Business Cloud, but they are required for Vonage Enterprise users. 

Conference Calling

This top rated VoIP service includes conference calling services built into its phone system. If you choose to add $14.99 to your monthly plan, you can have a conference bridge feature that allows your employees to hold their own conference calls with up to 30 users. An operator-assisted service is also available for up to 300 users. If you wish to host conference calls for more users than this, you can use a conference calling service. This way, you can host hundreds, sometimes thousands of people on each call. 

Customer Support

On the whole, Vonage’s customer support team meets industry standards. The team of this top VoIP provider can be reached by phone, email, and live chat. After you report your issue, a customer representative will transfer your call to an agent who specializes in that particular field. Agents will walk you through Vonage’s phone systems and explain the features and integrations available. 

If you contact Vonage support via email, you can expect a reply within a matter of hours. The phone support of this top-rated VoIP phone service can be reached between 8 a.m. and midnight (ET) Monday to Friday, and 9 a.m. to 9 p.m. (ET) during weekends. Additionally, you can consult the helpful chat support or browse through user guides, videos, infographic, webinars, and case studies.

Standout Features

This is another contender for the title of best VoIP service for businesses. Mitel is a true all-rounder – it offers its services to small, midsized, and enterprise businesses. This provider has a long tradition of helping companies connect, collaborate, and cater to their customers. Its extensive offer includes business phone systems, contact centers, cloud-hosted options, and collaboration solutions.

Mitel serves over 60 million users and 2,500 channel partners in more than 100 countries. This company honors customer values and accountability, and it has been delivering business communication solutions around the globe for some time now.

Integration

Mitel’s best ViOP for small business is cloud-hosted and doesn’t need any special equipment, except for phones that the company maintains and upgrades. All components are housed in Mitel’s Tier four data centers, which are located around the world to ensure these ViOP office phones stay operational. To be sure your calls have crystal clarity, it’s recommended that you have a fiber connection and 100 Kbs for each call.

Mitel is built on Google Cloud and offers a comprehensive list of calling, collaboration, and contact center features and tools. On MiCloud you’ll find an extensive list of calling and collaboration features like caller ID, call transfer, call screening, auto attendants, speed dial, music on hold, voicemail-to-email, and hunt groups. In addition to that, with this best business VoIP service, you’ll have access to group paging, ringtone personalization, intercoms, and message-waiting notifications.

If you use Mitel on your desktop, you will find a range of useful collaboration tools: audio conferencing, presence, video chat, instant messaging, and desktop sharing. If you use your iOS or Android device, the Mitel mobile app will allow you and your employees to conduct conference calls and check your voicemail. A helpful dashboard is included to help you manage your daily duties. In addition to the app, Mitel VoIP systems include a softphone that can make or receive calls from any computer.

There are many impressive contact center features with this top-rated VoIP phone service: intelligent routing, IVRs, power dialers, real-time and historical reporting, speech analytics, advanced voice services, workforce management, and artificial intelligence. You’ll also be able to integrate Mitel components with many popular programs: Salesforce, Microsoft Dynamics, Outlook, Zendesk, Chrome, and G Suite, as well as nearly any CRM.

Mitel also offers several on-premise phones over internet services. To access these, you’ll need to contact the company and get professionals to install the system, then be responsible for maintenance and upgrades.

Value for Money

The company has both a cloud-hosted and on-premise system. Both have different price structures: the cloud-hosted service is based on a monthly, per-user basis, while the on-premise system charges upfront fees. The cloud-hosted system of this top-rated VoIP provider has three pricing plans, and you’ll have the flexibility of choosing plans for each employee’s specific needs.

– The Essential plan is designed for small businesses, with features like audio and video conferencing, as well as web conferencing for up to eight users. The plan will set you back $20.99 per user per month.

– The Premier plan offers some more refined features like hosting audio conferencing on your business phones for up to 25 users and web conferencing with desktop sharing for up to 25 simultaneous callers. Additionally, for $26.59 per user per month, you’ll get access to an integration with Salesforce, on-demand call recording, and voicemail transcription.

– The Elite plan costs $38.49 per user per month. Similar features are included at this pricing level, but the number of users allowed at VoIP conferences is significantly higher: audio conferencing with 100 users at a time, web conferencing with desktop sharing for up to 100 simultaneous callers, and video conferencing for up to 24 simultaneous users. In addition to that, you’ll get always-on call recording, archiving services, and an operator.

If you’re after call center phone systems, the additional cost ranges from $12 to $20 per user per month. You can also get call center supervisors, a service that will cost you an additional $110 per month. With Mitel’s cloud-hosted system, you can rent IP phones at only $5 per month. However, if you’re more interested in the on-premise system of this top VoIP business phone system, you’ll need to talk directly to the company itself. The estimated price is between $800 and $950 per user, depending on the requested features and tools.

Conference Calling

Mitel has the conference bridge feature included in its conference VoIP phone system, allowing employees to involve anywhere from eight to 100 callers on a conference call, depending on the chosen pricing plan.

If your business needs more than 100 callers, you can opt for a dedicated service. Such services can allow you to host thousands of participants on any given conference call.

Customer Support

Mitel is one of the best VoIP phone services in this field, too. Helpful and professional customer support can be reached by phone and email. As is the case with many cell phone companies, representatives will collect essential information about you and your issue, and a more specialized support specialist will contact you shortly after. With this agent you can talk about Mitel’s services, the way the system works, and what features are available. The same level of support will be provided by email.

All agents are available 24/7, 365 days a year.

Standout Features

This is a top-rated VoIP phone system for business that comes with a strong set of capabilities and an impressive selection of VoIP products, such as sophisticated PBX features and unlimited SMS messages. As a phone provider, RingCentral includes just about every collaboration and mobile feature your business could require. It earns praise for being a straightforward system that is easy to use and allows every user to host calls with up to 1,000 participants. RingCentral is cloud-hosted, so there is no equipment to install and all upgrades and maintenance are handled by the provider.

Integration

To integrate this top-rated VoIP phone system into your business, you need nothing more than a fast internet connection with enough bandwidth to manage the volume of calls your organization makes. This cell phone provider suggests that you use a high-speed DSL cable or fiber-optic connection of at least 90 Kbs for each voice line.

RingCentral handles its service through 17 data centers that are located around the globe and monitored 24/7. When you choose to sign up for RingCentral’s service, you’ll get a temporary number to use until your porting process is complete.

RingCentral’s best VoIP service is entirely controlled from an online portal, from which employees can assign extensions or create ring groups. Also, you’ll have the option to change your personal settings using a softphone. However, RingCentral encourages users to use their mobile devices as a forwarding number so that all calls are forwarded to the appropriate staff member.

There are plenty of calling and collaboration services to make use of: caller ID control, one-touch calling, call recording, call park, call screening, call flip, intercoms, message alerts, and over 40 more features. The auto-attendants, multilevel IVRs, and on-hold music are included in the offer with this top rated VoIP business phone system. You can even forward calls to multiple devices.
The RingCentral mobile app is compatible with iOS and Android devices. Using the app, employees can join messaging, conference calls, check voicemail, or change personalized settings.

If you want to invite your overseas colleagues to a VoIP conference call, there are a number of international calling options, including full-service coverage in 40 countries and international inbound virtual phone systems in 119 countries around the globe.

Value for Money

As one of the top VoIP providers, RingCentral offers four pricing plans, all designed to fit the budgets and needs of a wide range of organizations. All of them include unlimited calls in the United States and Canada, unlimited business messaging, HD voice capabilities, chatrooms, file sharing, and 24/7 customer support.

– The Essentials plan is the most affordable plan, coming in at $29.99 per user per month. It includes 100 toll-free minutes and was tailored to the needs of businesses with 20 or fewer employees.

– The Standard plan costs $34.99 per user per month and adds a multi-level attendant, internet fax service, custom app development, and quality reports. It also allows video conferencing with up to four employees.

– The Premium plan comes in at $44.99 per user per month and offers 2,500 toll-free minutes, video conferencing with up to 100 callers, automatic call recording, multisuite support, and integrations with Salesforce, Zendesk, and Desk.com.

– The Ultimate plan from this top VoIP service will set you back $59.99 per user per month. It includes 10,000 toll-free minutes and video conferencing with up to 200 callers.
If you decide to pay one year upfront, the price drops 33% per user. Businesses also have the option to buy or rent phones too: that will cost you $80 to $400, or $5 to $21 for monthly rent per unit.

Conference Calling

RingCentral is a top-rated business phone system that allows each employee to host unlimited conference calls with up to 1,000 users thanks to the fact that each of them has access to their own conference bridges. Not only is this a higher caller limit than other phone systems on the market, but with RingCentral, multiple simultaneous conference calls are an option.

With this top-rated VoIP service for business, you’ll be able to begin your calls immediately, as there are no conferencing service reservations. This allows you to host impromptu meetings when the need arises. There are more enticing features in the RingCentral offer – for example, you’ll be able to begin and continue a call even if another host is not present.

If you’re hosting overseas calls, you can count on RingCentral’s local numbers, which are available in over 50 countries.

Customer Support

RingCentral’s customer support team can be contacted by phone, email, and live chat. All agents are specialists in the VoIP business phone system and will provide in-depth answers to all questions you might have. On the RingCentral website, you can also find a comprehensive knowledge base. This top-rated VoIP provider offers a wide array of valuable information in the FAQ section, videos, case studies, webinars, and whitepapers. Moreover, the team can be reached via a round-the-clock chat service.

Standout Features

This is an enterprise-class VoIP service designed to fit businesses of all sizes, with a system that allows unified business communication. GoToConnect offers an impressive list of VoIP features that facilitate first-class communication. The GoTo mobile app delivers advanced functionality and many interesting features such as auto-divert, auto-reject, call forwarding, pre-call, and advanced ring strategies. This is the best VoIP service for business that comes with a flexible platform, a straightforward pricing scheme, and powerful features.

Integration

GoToConnect is another top VoIP service that runs on the same internet connection you use, so it’s extremely important to follow the provider’s instructions. This cell phone provider suggests you use a business class router and an Ethernet switch that guarantees quality of service. For every call, you’ll need at least 100 Kbps of internet bandwidth.

You don’t have to worry about maintenance as there is no physical equipment to take care of, and GoToConnect handles all your upgrades. If you want to contact local numbers using this top VoIP service, you can use toll-free numbers from more than 200 area codes. You even have the option of moving your number across from a different provider, in which case GoToConnect’s support team will reconfigure your phones.

The whole business phone system is controlled by an online portal that can be accessed from any internet-connected device. Using the online portal, employees can add or remove users, manage the company’s extensions, configure new phones, or even change on-hold music. Additionally, they can use a softphone to message or start video meetings.

Included are more than 45 basic VoIP features, such as call monitoring, three-way conferencing, ring groups, voicemail-to-email, and virtual fax. Employees also have the option of sharing workspaces in the hot desking tool. The management features you get from this top-rated VoIP provider include call history, call parking, auto-reject, auto-divert, call queueing, do not disturb, and the find me/follow me option.

GoToConnect can be easily switched to contact center services at no extra cost. To set up this feature, you’ll need to work with one of GoToConnect’s partners. With the GoToConnect mobile app, your employees can make or receive calls, view call histories, or set location-based rules. Third-party integrations include the most popular options like Salesforce, Oracle, Chrome, and Outlook.

Value for Money

This top VoIP phone service gives users access to practically all the tools you could need for making calls. Pricing varies based on how many employees your organization has. The more employees you have, the less this best VoIP service will cost you per user.

– One to four users: $29.95 per user per month
– Five to nine users: $25.95 per user per month
– 10 to 24 users: $23.95 per user per month
– 25 to 49 users: $21.95 per user per month
– 50 to 99 users: $19.95 per user per month

Customizable pricing plans are only available to businesses with more than 100 employees. Additionally, GoToConnect offers a wide selection of desk and conference phones ranging from $75 to $800 per unit.

Conference Calling

This phone service provider also includes an inbuilt conference calling service. Every employee has their own conference bridge feature, which comes at no extra cost. This allows them to host their own conference calls with up to 10 participants. If you need to host more callers than that, you should opt for an add-on package from this top-rated VoIP service. This way you can host meetings for hundreds or even thousands of participants.

Customer Support

GoToConnect’s support team can be contacted by phone, email, and chat support. These helpful and professional agents are available around the clock. In addition, the GoToConnect website is filled with plenty of valuable information. In line with the practices of the best business VoIP providers, GoToConnect offers comprehensive user guides, data sheets, FAQs, and videos on its website.