The Best Virtual Phone Number Systems for Your Business

By Ivana Vojinovic
Last updated: October 1, 2020

When you first launch a business, it’s possible to manage contacts with your personal phone number. But doing so is neither scalable nor professional. As your team and your business expand, the need for a business phone number becomes more obvious. That’s where a virtual phone number comes in handy. Instead of paying expensive bills for both your employees’ phones, your office phone, and your personal number, you can just opt for a virtual business number. For a reasonable monthly fee, virtual phones route calls to your cell phone, your home number or a VoIP phone number. So you can take business calls anytime, anywhere.

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1. Grasshopper

  • Unified messaging
  • Fixed pricing
  • Abundance of business phone numbers

Grasshopper is the perfect solution for solopreneurs and teams no bigger than 15 people. It has the best 800 number service for small businesses, letting you choose from 800, 888, 877, 844, 866, or 833 numbers. Available on any mobile device, it gives you the ability to tend to your clients wherever your business takes you.

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Get Started

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Starting price:

$26/month

Platforms:

Cloud, SaaS, web, iOS, Android, Windows, Mac

Support:

phone - 24/7

  • Unified messaging
  • Fixed pricing
  • Abundance of business phone numbers

Grasshopper is the perfect solution for solopreneurs and teams no bigger than 15 people. It has the best 800 number service for small businesses, letting you choose from 800, 888, 877, 844, 866, or 833 numbers. Available on any mobile device, it gives you the ability to tend to your clients wherever your business takes you. Read full review

VISIT WEBSITE
Starting price:

$26/month

Platforms:

Cloud, SaaS, web, iOS, Android, Windows, Mac

Support:

phone - 24/7

  • Unified messaging
  • Fixed pricing
  • Abundance of business phone numbers

2. RingCentral

  • Directory listings
  • Video voicemail
  • International numbers

RingCentral is another robust solution that brings more than just a virtual phone number to the table. It is a cloud-based PBX that provides state-of-the-art features like video voicemail, video conferencing, and screen sharing. These features allow you to communicate with your customers in a unique and personal way, and help you bring remote teams together.

read full review

Get Started

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Starting price:

$19.99/month

Platforms:

Cloud, SaaS, web, iOS, Android, Windows, Mac

Support:

chat, email - 24/7

  • Directory listings
  • Video voicemail
  • International numbers

RingCentral is another robust solution that brings more than just a virtual phone number to the table. It is a cloud-based PBX that provides state-of-the-art features like video voicemail, video conferencing, and screen sharing. These features allow you to communicate with your customers in a unique and personal way, and help you bring remote teams together. Read full review

VISIT WEBSITE
Starting price:

$19.99/month

Platforms:

Cloud, SaaS, web, iOS, Android, Windows, Mac

Support:

chat, email - 24/7

  • Directory listings
  • Video voicemail
  • International numbers

3. CallHippo

  • Four subscription options
  • Exceptional customer service
  • Easy to set up

CallHippo offers virtual local phone numbers from more than 50 countries. It lets you add multiple users and make calls to receivers all around the world. Its features include call recording and forwarding, workflow automation, and detailed call analytics. CallHippo's pricing plans start at $14/user/month, and its service is best suited for small businesses and outbound calling teams.

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Get Started

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Starting price:

$14/month

Platforms:

web, iOS, Android

Support:

chat, email, phone, ticket - 24/7

  • Four subscription options
  • Exceptional customer service
  • Easy to set up

CallHippo offers virtual local phone numbers from more than 50 countries. It lets you add multiple users and make calls to receivers all around the world. Its features include call recording and forwarding, workflow automation, and detailed call analytics. CallHippo's pricing plans start at $14/user/month, and its service is best suited for small businesses and outbound calling teams. Read full review

VISIT WEBSITE
Starting price:

$14/month

Platforms:

web, iOS, Android

Support:

chat, email, phone, ticket - 24/7

  • Four subscription options
  • Exceptional customer service
  • Easy to set up

4. Freshcaller

  • Freshworks integrations
  • Powerful call-center solutions
  • Free plan with limited features

Freshcaller is among the best toll free number providers out there. You can choose one of the available numbers or even create a customized vanity phone number. This system has the most robust call-center features for handling calls and monitoring employees’ work and productivity. Since it is available only on softphones, you won’t have to invest in any additional equipment. Freshcaller also boasts a free version with a few standard features.

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Starting price:

$0/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

online - 24/7

  • Freshworks integrations
  • Powerful call-center solutions
  • Free plan with limited features

Freshcaller is among the best toll free number providers out there. You can choose one of the available numbers or even create a customized vanity phone number. This system has the most robust call-center features for handling calls and monitoring employees’ work and productivity. Since it is available only on softphones, you won’t have to invest in any additional equipment. Freshcaller also boasts a free version with a few standard features. Read full review

VISIT WEBSITE
Starting price:

$0/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

online - 24/7

  • Freshworks integrations
  • Powerful call-center solutions
  • Free plan with limited features

5. VirtualPBX

  • Competitive prices
  • Simple setup
  • Multiple integrations

As one of the industry's leaders, VirtualPBX strikes a good balance between affordability and functionality. Thanks to its wide range of features such as unlimited minutes, auto-attendant, and customized greetings, this cloud-based VoIP solution can help a company of any size streamline and enhance its internal and external business communication.

read full review

Get Started

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Starting price:

$9.99/month/user

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

phone, email, chat - 24/7

  • Competitive prices
  • Simple setup
  • Multiple integrations

As one of the industry's leaders, VirtualPBX strikes a good balance between affordability and functionality. Thanks to its wide range of features such as unlimited minutes, auto-attendant, and customized greetings, this cloud-based VoIP solution can help a company of any size streamline and enhance its internal and external business communication. Read full review

VISIT WEBSITE
Starting price:

$9.99/month/user

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

phone, email, chat - 24/7

  • Competitive prices
  • Simple setup
  • Multiple integrations

6. Talkroute

  • Affordable plans
  • Call center capabilities
  • Custom integration services

Talkroute combines recently developed software-based features and traditional phone services aiming to turn your smartphone into an well-rounded business communication system. Featuring desktop and mobile applications, IVR, call transfer, menu prompts, and advanced reporting, Talkroute's solution is best suited for businesses looking for a cost-effective way to handle large call volumes.

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Starting price:

$19/month

Platforms:

macOS, Windows, Linux, iOS, Android

Support:

email 24/7, phone and live chat within working hours

  • Affordable plans
  • Call center capabilities
  • Custom integration services

Talkroute combines recently developed software-based features and traditional phone services aiming to turn your smartphone into an well-rounded business communication system. Featuring desktop and mobile applications, IVR, call transfer, menu prompts, and advanced reporting, Talkroute's solution is best suited for businesses looking for a cost-effective way to handle large call volumes. Read full review

VISIT WEBSITE
Starting price:

$19/month

Platforms:

macOS, Windows, Linux, iOS, Android

Support:

email 24/7, phone and live chat within working hours

  • Affordable plans
  • Call center capabilities
  • Custom integration services

7. MightyCall

  • Team collaboration features
  • Visual voicemail and voicemail transcription
  • Scalable solution

As an all-in-one virtual receptionist system, MightyCall aggregates customer queries coming from phone calls, social media channels, and emails into one queue. It processes calls made and received via vanity, local, and toll-free numbers and lets its users organize client data in a highly efficient way. We recommend this provider's virtual phone services to small and mid-sized business owners on the hunt for an affordable way to improve their internal and external communication.

read full review

Get Started

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Starting price:

$19.99/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

phone, email, live chat, ticket - 24/7

  • Team collaboration features
  • Visual voicemail and voicemail transcription
  • Scalable solution

As an all-in-one virtual receptionist system, MightyCall aggregates customer queries coming from phone calls, social media channels, and emails into one queue. It processes calls made and received via vanity, local, and toll-free numbers and lets its users organize client data in a highly efficient way. We recommend this provider's virtual phone services to small and mid-sized business owners on the hunt for an affordable way to improve their internal and external communication. Read full review

VISIT WEBSITE
Starting price:

$19.99/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

phone, email, live chat, ticket - 24/7

  • Team collaboration features
  • Visual voicemail and voicemail transcription
  • Scalable solution

8. 8x8

  • International calling within 47 countries
  • Desk phones for sale
  • Conference calling

8x8 offers an advanced set of call-handling features that satisfy the needs of small business owners wanting to set up a call center. In addition to a heap of features for communication with customers, this service also has plenty of options for team communication. The 8x8 system operates on any internet-connected device, as well as your existing traditional phones.

read full review

Starting price:

$12/month

Platforms:

Cloud, SaaS, web, iOS, Android, desk phones

Support:

online - 24/7

  • International calling within 47 countries
  • Desk phones for sale
  • Conference calling

8x8 offers an advanced set of call-handling features that satisfy the needs of small business owners wanting to set up a call center. In addition to a heap of features for communication with customers, this service also has plenty of options for team communication. The 8x8 system operates on any internet-connected device, as well as your existing traditional phones. Read full review

VISIT WEBSITE
Starting price:

$12/month

Platforms:

Cloud, SaaS, web, iOS, Android, desk phones

Support:

online - 24/7

  • International calling within 47 countries
  • Desk phones for sale
  • Conference calling

9. Phone.com

  • Multiple implementation options
  • HD conference calling with 500 participants
  • Pay-per-minute and unlimited pricing plans

Offering unlimited virtual phone numbers, both domestic and foreign, together with a fantastic set of features, Phone.com is the perfect service for business owners with an international presence. It also has low monthly costs and plenty of options for system implementation.

read full review

Starting price:

$9.99/month

Platforms:

Cloud, SaaS, web, iOS, Android, Windows, Mac

Support:

chat, phone, email - 24/7

  • Multiple implementation options
  • HD conference calling with 500 participants
  • Pay-per-minute and unlimited pricing plans

Offering unlimited virtual phone numbers, both domestic and foreign, together with a fantastic set of features, Phone.com is the perfect service for business owners with an international presence. It also has low monthly costs and plenty of options for system implementation. Read full review

VISIT WEBSITE
Starting price:

$9.99/month

Platforms:

Cloud, SaaS, web, iOS, Android, Windows, Mac

Support:

chat, phone, email - 24/7

  • Multiple implementation options
  • HD conference calling with 500 participants
  • Pay-per-minute and unlimited pricing plans

10. Nextiva

  • Very reliable with 99.9% uptime
  • More than 40 call-management features
  • Sales and service CRM features

The Nextiva service tops other providers since it delivers a CRM system for the price of a virtual phone service. Call quality, system reliability and its array of features are all top of the line. The company also provides non-stop exceptional customer care across different communication channels. This provider is great for scaling - as your number of users goes up, your monthly user fee will go down.

read full review

Starting Price:

$20/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

chat, phone, email - 24/7

  • Very reliable with 99.9% uptime
  • More than 40 call-management features
  • Sales and service CRM features

The Nextiva service tops other providers since it delivers a CRM system for the price of a virtual phone service. Call quality, system reliability and its array of features are all top of the line. The company also provides non-stop exceptional customer care across different communication channels. This provider is great for scaling - as your number of users goes up, your monthly user fee will go down. Read full review

VISIT WEBSITE
Starting Price:

$20/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

chat, phone, email - 24/7

  • Very reliable with 99.9% uptime
  • More than 40 call-management features
  • Sales and service CRM features

Related Products & Services

Why You Need a Virtual Phone Line

Even if your business is still in its initial stage and you’re working with only a few customers, it’s not too early to think about an online business number.

But why would you get a virtual phone number?

First of all, it looks more professional to potential clients. Secondly, it will give you the chance to connect with prospects from any device that’s convenient for you at the moment. If you’re in the office, you can pick up the call on your desk phone. If you are in your car on your way to a meeting, you can answer via mobile. You even have the option to pick up from your desktop computer, and to the caller, it won’t make any difference. The person calling your virtual phone number will dial your business phone number and you’ll answer it professionally regardless of your location.

The advantages of this solution multiply as your business grows. Your employees don’t have to be in the office to answer in-house calls. Moreover, you can use the software to route calls to the team member who can best address a caller’s concerns.

You can use this system to gain the trust of international customers by letting them contact you via local number. Another great feature of virtual phone numbers is the possibility of recording the conversations your staff has with customers or prospects. The list goes on and on.

Keep in mind, though, that going with an unreliable provider can cost you business. If the calls aren’t getting through to you and your team, prospects will lose interest and go with your competitors. Even if the calls reach you but keep getting interrupted, customers will get annoyed and probably hang up.

Our Criteria for Evaluating Virtual Phone Services for Small Businesses

Price

As a small business owner, you want to keep track of where every dollar goes. That’s why it’s important to find the right virtual phone service providers that will fit in your budget. The following list includes companies that charge per minute, and companies with monthly plans. The ideal provider will not require you to pay for features you aren’t using, but will allow you to add them as your business grows.

Selection of Phone Numbers

When you set up a virtual phone system, you need to choose a business phone number. Depending on your current professional needs and scaling plans, you’ll want a local or a national toll-free number. Some entrepreneurs target foreign markets with their products and services so they’ll need an international number.

Call-Management Features

You won’t be able to answer all the questions your clients have. That’s why you have a team. But does the software allow call transfers to qualified co-workers? On a busy day, you’ll get more calls than you can handle. Is there a call queuing feature? Some business owners want to be able to monitor their workers and provide feedback. Can you use the online phone system to record calls?

Automated Attendant

As your business grows, the number of incoming calls will grow too. Routing them according to callers’ needs is important as it streamlines your customer care. Clients will be happy to get straight to the point. And your employees will be more efficient too. It’s a win-win. So we checked to see if a small business virtual phone system offers a voice menu system commonly known as an auto-attendant.

Multiline Management

When you start your own company, there are a million things you need to get done. Regardless of your profession, many of them take you out of the office. Since business calls keep pouring in when you are on the go, you want to receive the calls via virtual numbers on your personal phone. Needless to say, carrying two phones around is impractical and out-dated. Bearing this in mind, we assessed the virtual business phone service providers on how well they split your personal and professional communication on a single device.

Call Quality

If you want to communicate a sense of professionalism to your potential clients, you’ll need a business number. No arguing there. But what good is having a business phone number if the connection is bad? We always take call quality into consideration when doing our virtual phone system reviews.

Customer Service

When you ditch the traditional landlines for a cloud-based PBX, you’re bound to have some questions about your new virtual business phone system. Trained technical support over the phone is a very welcome feature. After you set up the system you will have some questions about the new environment. So it’s helpful when a company offers explanatory articles on its website, and - even better - hands-on support from customer care agents. Bearing these requirements in mind, we evaluated the providers based on the availability and quality of customer support.

Best Virtual Phone Number Services for Small Businesses

  • 1. Grasshopper
  • 2. RingCentral
  • 3. CallHippo
  • 4. Freshcaller
  • 5. VirtualPBX
  • 6. Talkroute
  • 7. MightyCall
  • 8. 8x8
  • 9. Phone.com
  • 10. Nextiva

Reviews of Virtual Phone Services for Small Businesses

Key Features
  • Call Handling - good
  • Mobile App - excellent
  • Team Communication - fair
Additional Features
  • Voicemail transcription
  • Business contacts
  • Custom greetings

Overview

Grasshopper is great for small entrepreneurs wanting to separate professional and personal communication. It’s also great for those who don’t want to break the bank. This virtual phone number for business is aimed at solopreneurs or teams of up to 15 people. Grasshopper boasts a strong set of call management features that can be added atop your existing landline or mobile-phone line. You can also use an internet connection to receive and make calls.

Features

This virtual phone company has two different products – Grasshopper and Grasshopper Connect. The former was created with small teams in mind, while the latter meets the needs of small business owners who work alone. No matter how big your team is, you can choose a local number, toll-free number or vanity number to start off on the right foot with your customers. If you already have a business phone number, you can import it to Grasshopper.

The Grasshopper virtual phone service for small businesses provides the standard call-management features you’d find with most companies, like auto-attendant, call forwarding, call transferring, simultaneous call handling, and voicemail. It even offers a voicemail transcription service.

Satisfying the needs of solopreneurs, Grasshopper Connect delivers an extremely handy feature called “business contacts.” This keeps all of your professional communication – text, email or calls – in one place, separate from your personal messages. Best of all, the bits of information aren’t scattered around your phone. Instead, the entire communication history with a single contact is centralized in the Timeline view. Thanks to this feature, you can easily review where you left off with each contact and be well prepared for every conversation.

Pricing

With a price tag of $39 a month, Grasshopper Connect is considered to be a cheap virtual phone number solution for one-person businesses. The service includes one number you can use for unlimited calling, a free mobile app and a set of features less robust than the ones included in the Grasshopper version of the product. However, it provides all the basic features one would need when first starting out. Those willing to commit to a full year will receive a 10% discount.

The Grasshopper service comes at three different tiers. The Solo plan costs $29 per month and comes with a single business number and three extensions. The Partner plan is $49 per month, and it will get you three numbers and six extensions. The most expensive tier, Small Business, is $89 per month. It comes with five numbers and unlimited extensions. The 10% discount for annual billing applies to these plans too.

The positive thing about Grasshopper pricing is that there are no additional costs for new users. As your team expands, your Grasshopper virtual phone bill will remain the same.

Customer Service

The Grasshopper support center boasts a comprehensive library of helpful articles, instruction videos, and PDF guides. In addition to this, the company also offers non-stop assistance over the phone. You can call anytime to inquire about the products or ask for help. According to Grasshopper reviews, you are likely to get a quick and friendly answer from the trained support team. What this company is lacking, though, is a live-chat and email support system.

Grasshopper Bottom Line

Grasshopper.com is a solid choice for those who need to get a virtual phone number for a small business. Its fixed pricing plans give it a competitive edge over other companies that charge per month. The Grasshopper Connect product is an exceptionally practical solution for anyone running a business without employees. You can give it a go with a 7-day free trial.

Key Features
  • Call handling - excellent
  • Mobile app - good
  • Team communication - excellent
Additional Features
  • Local numbers in 50+ countries
  • Multiple integration options
  • Smart call forwarding

Overview 

CallHippo virtual number service was created with the idea to help small businesses and their customers connect in a way that is convenient, efficient, and cost-effective. According to CallHippo reviews, this software can help you service your customers better, attend to more business opportunities, and even generate more conversions.

Through this on-demand cloud-based VoIP service provider, you can get virtual local phone numbers from more than 50 countries, add multiple users, and make calls to receivers all around the world. Thanks to CallHippo’s user-friendly interface and robust software architecture, you’ll be able to set up your call center in a matter of minutes. 

Features

CallHippo’s business phone number service is available as a mobile- and web-based application. The solution helps support, marketing, and sales teams get in touch with their customers globally. When you make an outgoing call, your virtual phone number is displayed to your client. Meanwhile, the options to receive an incoming call include redirecting the call to an alternative phone number or picking up through CallHippo’s app. 

The service comes with a wide array of features that you can integrate with your virtual phone number. These include standard options such as call transfer, call conference, call queuing, call barging, smart phone number forwarding service, ring all, team collaboration tool, voicemail, and on-hold music. CallHippo’s call recording feature lets you record conversations so that managers can go through them later, while the real-time analytics tool comes in handy if you need detailed information about callers, call duration, and call quality.

This provider’s virtual phone service can also be integrated with a number of business software solutions including Pipedrive, Slack, Hubspot, Intercom, and Freshdesk. 

Pricing

As far as pricing goes, CallHippo has a four-tiered offer. All of its service packages are available on a monthly subscription basis. 

The Bronze plan, created to meet the needs of a small outbound calling team, starts at $14 per user per month. This plan comes with one free phone number that can be assigned to multiple users along with basic features such as call forwarding, SMS, team management, voicemail, and call recording. This tier is also equipped with CallHippo’s SDAP patent pending technology, a unique feature that automatically optimizes your calling system aiming to improve calling experience and enhance call quality. 

We recommend CallHippo’s Silver plan as the best virtual phone system for a small business’s sales or marketing team. The cost starts at $18/month for each user, and should you decide to go for this option, you’ll get all the features from the Bronze tier alongside a few more useful services. Additional features include unlimited incoming calls, call queuing, call cascading, interactive voice response (IVR), live call, call reminder, internal team calling, user working hours, after call work, holiday routing, and intelligent analytics. 

The Premium tier starts at $30, and it’s the best phone service for larger sales and support teams in need of more advanced virtual telephony and workflow automation services. It includes everything that comes with the Silver pack with the addition of a power dialer, call transfer, call barging, three-way calling, app blocking, IP whitelisting, and the options to route to external numbers and forward to multiple devices. 

With the Enterprise plan you get access to CallHippo’s tailor-made solutions. This plan includes everything from the lower-tiered options plus a number of advanced add-ons such as personalized onboarding, custom reports and integrations, unlimited users, prioritized custom development, external SIP phone, and an annual business review. As the best virtual phone number pack, CallHippo’s Enterprise plan also comes with a dedicated account manager. 

Customer Support

CallHippo’s customer support is one of the company’s strongest assets. The site’s support center boasts a huge library of answers to commonly asked questions divided by category. CallHippo’s customer service team is available round the clock and can be reached via live chat, email, phone, Facebook Messenger, and Twitter. Should you encounter any issues with the software, you can also request help by submitting a ticket through the site’s support page. 

CallHippo Bottom Line

CallHippo is a scalable call center software solution that offers internet phone numbers to small and mid-sized enterprises with a growing customer base. Created with the idea to help businesses maximize their productivity with virtual telephony and workflow automation, CallHippo’s solution comes with a plethora of features and integration options. Aiming to minimize the complexity of setting up a call center, CallHippo provides local numbers from more than 50 countries and lets you assign them to specific departments in just a few clicks. Finally, apart from customer communication, this software can also help you improve team collaboration.

Key Features
  • Call handling - excellent
  • Mobile app - fair
  • Team communication - good
Additional Features
  • Multi-level interactive voice response system
  • Wait queue
  • Custom greetings

Overview 

Freshcaller virtual number service fits the needs of both entrepreneurs looking for a simple and affordable service, and small businesses needing a call center. The call recording and call monitoring features make it a good choice for sales businesses too. No matter where your clients are, Freshcaller lets you connect and provide great customer service. Select a local, toll-free or an international phone number and start making calls. You can even create a customized vanity number that people will remember.

Features

Freshcaller’s features match the ones offered by the other best virtual phone number providers on our list. However, it is the only provider of robust call center features like a multi-level interactive voice response system that routes your customer calls to teams or agents with a customizable call-flow mechanism. You can configure the system any way you wish – callers could press 1 for Customer Support, 2 for Sales and 3 for another department unique to your company.

The wait-queue function informs callers of their position in line while waiting for an agent. And the custom-greetings feature allows you to advertise new products or share announcements with clients who are on hold or queuing.

The real-time dashboard and abandoned call metrics are some other features that make Freshcaller the best phone service for businesses looking for a call-center size solution. The dashboard allows you to see call queues, agent availability information, and ongoing calls. The metrics help you analyze abandoned calls so you can build a better phone journey for your customers.

Pricing

The Freshcaller pricing structure differs from other companies on our list. It’s the only company that charges incoming/outcoming calls on top of monthly user fees. Though this makes it a high-priced option for businesses with a large customer care staff, the company delivers great features.

The Sprout pricing plan is an attractive option for small teams that need internet phone numbers to professionally handle their business calls. This plan includes basic features like call forwarding, call queuing, custom greetings and ringtone customization. It comes without a monthly user fee, so you’ll only pay for the minutes you spend. The call rates vary depending on the country the call is coming from or going to. Incoming domestic calls are charged $0.028 per minute whereas outgoing calls cost $0.022 per minute. 

The Blossom plan suits teams operating from various locations. The $15 monthly fee for each agent includes a much longer list of functionalities than the Sprout plan. For example, with this plan, you can set business hours and get access to multi-level IVR, among other features. 

With the Garden plan, you can access the “Smart Escalations” advanced phone number forwarding service. This service lets agents send cases to colleagues who have more experience or authority. Other call center features include call barging, warm transfers and holiday calendars. This plan costs $29 a month, per agent.  For $69 per agent, per month, you also get abandoned call metrics, holiday routing and service-level monitoring on the Forest plan. There is a 21-day free trial available for all plans.

Customer Support

Freshcaller’s support system is a bit slim. The only way to request help is by submitting a ticket online. You leave your phone number and Skype ID for Freshcaller support agents to get in touch with you if an email isn’t enough. But there is no available number for you to call and ask for assistance. There is also no live-chat option.

Freshcaller Bottom line

If you need a business phone number service to set up a cloud-based call center, Freshcaller is the way to go. It offers advanced features that will enable agents to provide outstanding assistance. Managers also get a set of supervision features that will enhance productivity. The suite integrates perfectly with other Freshworks products. It should be noted that the service functions only on softphones, so it might not appeal to businesses that have invested heavily in standard equipment.

Key Features
  • Call handling - good
  • Mobile app - excellent
  • Team communication - good
Additional Features
  • Automatic call distribution queues
  • External storage
  • Multiple integrations

Overview

Whether you’re a solopreneur or a small, medium-sized, or large-scale business owner, VirtualPBX has the right virtual number service to suit your needs. Thanks to its wide array of features, such as unlimited minutes, auto attendant, and customized greetings, this cloud telephony company can help you streamline and enhance your business communication. 

Solopreneurs and growing businesses turn to VirtualPBX for a good deal on dedicated business phone numbers. Small to medium-sized business owners enjoy the provider’s advanced features such as audio conferencing and ring groups, while large-scale enterprise managers use this company’s solutions to accommodate their multinational call centers.

Features

VirtualPBX’s phone service for small business and large-sized enterprise managers comes with a plethora of powerful functionalities. As a customizable VoIP solution, this service lets its users configure a unique set of features based on their specific needs. Apart from the basic features such as toll-free minutes, call forwarding, voicemail, and music/info on hold, VirtualPBX also offers a number of advanced functionalities.

The auto attendant feature automatically redirects an incoming call to an extension without the need of a telephone operator, while audio conferencing lets multiple users join a single call. With ring groups, you can share the distribution of incoming calls among group members. As one of the best virtual phone service solutions, VirtualPBX provides ACD queues, an advanced version of ring groups, among its features. Given that it distributes calls to a group of users, this functionality makes managing a call center with large volumes of inbound calls much easier.

Depending on the pricing tier, this virtual phone assistant also offers CRM integration, paperless fax, API access, priority support, external storage, advanced reports, and integrations with robust software solutions such as Zapier and Webhooks. 

Pricing 

VirtualPBX’s pricing table is divided into two plans – Unlimited Minutes and Unlimited Users – with three tiers each. The main differences between the two plans has to do with access to VoIP phones and allocation of toll-free numbers. 

The Unlimited Minutes Essentials tier starts at $16.99/month per user and comes with five phone numbers. The Advanced option has a starting price of $17.99/month per user and has 10 free numbers included. Finally, VirtualPBX’s Unlimited Minute Enterprise tier comes with 15 free business phone numbers and a starting price of $21.99/month per user.

As far as the Unlimited Users plan goes, each tier comes with two free numbers included. The pricing for the 300 Minute, 500 Minute, and 1000 Minute tiers starts at $9.99, $12.99, and $24.99 per user per month respectively. 

All services are provided on a monthly subscription basis. The provider doesn’t offer a free plan, but you can request a demo to explore VirtualPBX’s interface before signing up for the paid service.

Customer Support

VirtualPBX’s online phone service comes with multiple avenues of customer support. Should you have any questions or experience any issues, you can get in touch with the company’s technical assistance team via phone, email, and live chat. According to VirtualPBX reviews, the provider’s support agents are quick to respond, kind, and knowledgeable. 

VirtualPBX Bottom Line

VirtualPBX offers a scalable software solution that not only accommodates a call center of a multinational enterprise but also meets the needs of a single entrepreneur on the hunt for an easy-to-use virtual phone number app. Thanks to its wide range of powerful features, VirtualPBX is a robust solution for making and receiving calls that can match any business model. Many users enjoy the feature that lets them reroute calls directly to their cellphones, while those who left negative reviews mentioned that setting the software up can be a bit complicated in the beginning.

Key Features
  • Call Handling - excellent
  • Mobile App - good
  • Team Communication - excellent
Additional Features
  • National and local business directory listings
  • Video voicemail
  • Professional implementation

Overview

RingCentral offers a robust business-communications solution based on VoIP technology. Provided you have a strong internet connection, you can bring RingCentral software to your desktop computer, laptop, mobile phone or even desk phone and take business calls wherever it’s convenient at the time. The company that has been in the cloud-based communications business for 20 years caters to businesses of all sizes by providing local phone numbers, nationwide virtual 800 numbers, and toll-free vanity numbers.

Features

RingCentral offers plenty of call management features that will enable you to leave a professional first impression, even if you’re the only employee in your company. These features include directory listings and auto-attendant, so leads can find your number in national/local business directories and be greeted by a pre-recorded message.

As your business grows, you’ll appreciate access to numerous extensions and call forwarding to the right employee. Caller ID control, call screening, call logs, notifications of missed calls and received faxes are also among RingCentral’s functionalities. This industry-leading provider even allows clients to reach you via video voicemail. And you can reply to them in the same format, building unique relationships.

This company earned a high spot on our best virtual phone system provider list because it streamlines internal communication and entirely eliminates your phone bill with its cloud PBX. You can use the softphone desktop application to conduct conference calls with remote team members with or without video.

Pricing

RingCentral pricing plans are structured per user per month. Prices are on par with Grasshopper, which offers similar features but fewer scaling opportunities. The more employees the company has, the more affordable the plans are. Unlimited phone calls within the United States and Canada are provided with every plan.

The Essentials plan, intended for companies with up to 20 employees, starts at $29.99 per user per month if billed annually. It includes most features the company provides. The ones lacking are created for virtual phone systems of larger companies like custom app development and deployment, multi-level auto-attendant, and multi-site support.

If you choose the Standard plan, you’ll be able to include more people into conference calls and you’ll have access to internet faxing. Companies with no more than 100 staff members, can get it for $24.99 per user per month.

The Premium and Ultimate plans, starting at $34.99 and $49.99 respectively, include features most small business owners don’t need, like conference calling 200 people at once and multiple-site support.

Customer Care

If you are new to the world of virtual business phone technology, you can find plenty of resources on the RingCentral website. Users who prefer reading can enjoy blog articles, case studies, and free e-books, while those who learn better from video content can sign up for free webinars and demos.

If you encounter an issue, customer support agents are available 24/7 via chat and email. There’s also a user community forum you can search for answers. Developers have a nook of their own where they can talk about RingCentral API.

RingCentral Bottom line

RingCentral’s service exceeds industry standards while staying within the average price range. The company provides a well-rounded solution for both internal and external communication that integrates with more than a hundred business apps. Designed with flourishing businesses in mind, RingCentral is definitely worth exploring for 30 days for free.

Key Features
  • Call Handling - excellent
  • Mobile App - excellent
  • Team Communication - excellent
Additional Features
  • CRM system
  • User and team performance reports
  • Unlimited conference calls

Overview

Nextiva provides much more than just a virtual business phone number. The Business Communications Suite brings a powerful combination of features for consolidating team communication, providing efficient customer care, and tracking productivity. The company offers this service for a fraction of the price it would cost you to get virtual numbers for your team, a CRM, and an analytics tool. Nextiva’s VoIP boasts 99.9% of uptime so it’s perfect for small business owners looking for a reliable provider.

Features

The company offers a selection of local and national business numbers but it lacks international numbers. If you need a virtual number to break into a foreign market, you might be better off with a company like RingCentral or Phone.com.

That said, Nextiva provides more than 40 VoIP features, making it one of the best virtual phone systems you can find for your business. These features include call screening, queuing, forwarding, holding, and blocking, auto-attendant, and voicemail. There’s also a number of rare features like call park, call pulling, voicemail forwarding, and AI-enabled voicemail to email.

On top of that, Nextiva instant messaging lets you tend to clients who are not big on talking but still want to get in touch with your company. And with its top-of-the-line cloud PBX, you can kiss your traditional desk phone goodbye. Small business owners can take advantage of Nextiva softphones for both internal and external communication over the internet with HD call quality. Larger businesses set in their ways can keep their existing hardware or buy additional phones sold by this VoIP service provider.

Nextiva’s offer consists of a virtual office phone solution and a CRM system. For a budget-friendly price, the Business Communications Suit lets you store contact information, provide omni-channel communication to clients, and analyze your performance.

Pricing

The Nextiva pricing structure is similar to RingCentral’s, meaning the prices are lower for companies with more employees. Even so, prices are competitive for businesses of all sizes since Nextiva’s set of features exceeds the standard virtual phone offer.

If you run a small-scale operation, employing fewer than five people, you will pay a monthly fee of $35 per user for the Basic Business Communication Suite, $38 for the Pro plan and $55 for the Enterprise plan. The prices go down respectively to $30, $33 and $45 per month if you are billed annually. On the other hand, businesses with more than 100 employees are charged only $20 to $30 per month if they commit to a full year.

With the Basic plan, you get a virtual phone system for your small business, both a sales and service CRM and a couple of standard analytics features. As you upgrade to the Pro plan, you will also get professionally recorded greeting messages, and unlimited conference calls. The user- and team-performance feature, along with custom reports, are available with this plan.

The Enterprise plan is the only one that offers a variety of chat features. While a free trial isn’t available, the company offers a 30-day money-back guarantee.

Customer Support

On its website, Nextiva boasts about having around-the-clock “amazing service.” Hundreds of Nextiva reviews left by users on popular review websites confirm this bold claim. You can reach them anytime via phone, chat, and email and expect truly amazing service.

Nextiva Bottom Line

If you want to get more than a virtual phone number for your business, Nextiva is the way to go. It pairs first-class online calling features with both a customer and sales CRM. If you are looking for a reliable service provider that takes good care of its users, Nextiva is the way to go. You won’t have any issues scaling this solution since it was designed to support companies of all sizes.

Key Features
  • Call handling - good
  • Mobile app - excellent
  • Team communication - good
Additional Features
  • Scheduled forwarding
  • Dedicated account management
  • Custom integration services

Overview

Talkroute is another cloud-based virtual phone number manager. What makes this option stand out from the competition is that it combines recently developed software-based features and traditional phone services in a single platform. 

By offering an alternative to call center fragmentation and cumbersome hardware, Talkroute aims to transform your smartphone into an all-round business communication system. You won’t have to purchase and maintain any additional equipment to manage your incoming and outgoing calls with Talkroute’s software. To make the most of its useful features such as call forwarding, menu prompts, and call transfers, all you have to do is download Talkroute’s virtual number app to your computer and/or smartphone.  

Features

Given that it can be scaled easily with almost no investments, this cloud-hosted software solution is a great choice for small to mid-sized businesses. We recommend Talkroute to those on the hunt for robust call center features for remote agents or those that need to handle large volumes of incoming and outgoing calls every day.

Apart from choosing a local or free business phone number, Talkroute also lets you transfer an existing line (note that this service is currently available in the US and Canada only). After you’ve set the phone number up, you can add your employees to the account and grant them different permission levels. Talkroute also gives you the option to configure your business phone settings by adding multiple functionalities. Features include call forwarding, text messaging, single and multi-level IVR or auto attendant, three- and four- digit direct dial extensions, voicemail, live call transfer, call stacking, custom greeting, call recording, and reporting. As one of the best virtual phone number apps, Talkroute also lets you set availability hours and show your business’s name and number when making an outgoing call.

Pricing

What landed Talkroute on our list of best virtual phone number app providers is the ratio between cost and functionality. Talkroute offers four pricing plans structured to appeal to different businesses – the Basic plan is meant for individuals, Plus for growing teams, Pro for organizations, and Enterprise for large-scale call centers. Note that all plans can be tested out during a seven-day free trial.

Talkroute’s Basic plan starts at $19 a month, and it comes with a single local or toll-free number, one voicemail inbox, 100 text messages, and email support. We recommend this plan to individual business owners in need of a business phone number with a few simple online features. 

You can get the Plus plan for a monthly price of $39. This plan includes two virtual phone numbers, 500 text messages, 10 extensions, three voicemail inboxes, email and chat support, caller ID, call blasting, users and permissions, call menus, live call transfer, call analytics, and hours of operation. This plan is best suited for a growing team that’s on a budget. 

Talkroute’s Pro plan starts at $59 a month and offers three VoIP numbers, 1000 text messages, unlimited extensions, and 10 voicemail inboxes. It comes with all features from the first two tiers with the addition of a dial-by-name directory and five custom greetings.

Finally, for a minimum monthly cost of $99, you can get Talkroute’s Enterprise virtual phone line plan. Created for large teams with complex needs, this option comes with five phone numbers, unlimited text messages, unlimited extensions, 20 voicemail inboxes, everything offered in the first three tiers plus dedicated account management and custom integration services.

Customer Service

When you go to the Talkroute support center, you are presented with a long list of commonly asked questions and answers. In order to get through to an agent, you need to log in to your account. While email support is available round the clock, you can get in touch with agents via phone or live chat Monday through Friday from 9 a.m. to 6 p.m. CST and from 10 a.m. to 4 p.m. CST on Saturdays. According to Talkroute reviews, users are satisfied with the level of customer care. 

Talkroute Bottom Line

Although Talkroute doesn’t offer the market’s cheapest virtual phone number service, it still strikes a good balance between functionality and affordability. This solution lets you make and receive calls from any smartphone or desktop on an enterprise phone system level without having to invest in additional equipment. In conclusion, Talkroute might be a good option if you run a small or growing business and would like a simple but feature-rich virtual phone service that’ll make handling your everyday operations much easier.

Key Features
  • Call handling - excellent
  • Mobile apps - good
  • Team communication - good
Additional Features
  • VIP and blacklist call routing
  • Voicemail transcription
  • Scalable solution

Overview

Unlike most providers on our list that offer online phone number services, MightyCall provides an advanced communications system made to aggregate customer queries coming from phone calls, but also social media channels and emails, into one queue. This provider’s service appeals to small and mid-sized business owners who want to improve their internal and external communication and organize client data in a way that’s cost-effective and less time-consuming.

As an all-in-one virtual receptionist system, MightyCall handles all calls made and received via vanity, local, and toll-free numbers. Considering that all calls can be routed to specific departments, processing a large volume of customer queries shouldn’t be a problem. 

Features

What makes MightyCall one of the best virtual phone number providers is its wide range of advanced features. It’s also important to mention that this virtual phone solution uses cloud hosting to connect seamlessly to any telephone device you have in place, such as landline and conference numbers or even your team members’ smartphones.

Apart from toll-free, vanity, and local numbers, MightyCall’s solution comes with useful features such as unlimited calling, call forwarding, call history, call queues, call recording, call screening, voicemail and transcription, and softphones. As one of the best virtual mobile number providers, MightyCall also offers a few unique features including visual call flow configuration and VIP or blacklist call routing. 

Pricing

As far as pricing goes, MightyCall offers three plans – Basic, Standard, and Ultimate, meaning the provider can accommodate your business needs as your company goes forward. Note that all plans come with a seven-day trial period with the addition of a 30-day money-back guarantee. 

The Basic plan starts at $19.99/month and comes with two toll-free or local numbers, unlimited users, 1,000 minutes, and 10 clients in the contact book. 

For a monthly price of $39.99, you can get MightyCall’s Standard virtual mobile number pack. This plan includes five toll-free or local numbers, unlimited users, unlimited clients in the contact book, voice to text, call recording, presence indicators, as well as desk phones and softphones.

The Ultimate pack is priced at $99.99 and offers ten toll-free local numbers and all the features from the lower tiers with the addition of API. 

Customer Support

Although its virtual cell phone number solution is easy to use, MightyCall still makes sure that all of its customers get professional help whenever they need it. The company’s support page offers a huge library of commonly asked questions and answers. Moreover, the options to get in touch with the provider’s customer care team include live chat, phone, email, and ticket. It’s also important to mention that access to support does not depend on the plan a user has chosen.

MightyCall Bottom Line

Unlike other virtual US phone number providers, MightyCall doesn’t limit you on the device type or the number of devices you can sign in on. With its monthly fees ranging from $19.99 to $99.99, this scalable product is best suited for small businesses and teams on-the-go or based remotely. The app is easy to set up and utilize, and the only downsides come in the form of occasional bugs and poor call quality due to connectivity issues.

Key Features
  • Call Handling - excellent
  • Mobile App - good
  • Team Communication - excellent
Additional Features
  • HD audio and video meetings with screen sharing
  • Analytics and call quality reporting
  • Post call surveys

Overview

With over three decades of experience in telecommunications, 8×8 delivers complex cloud PBX solutions to companies big and small. However, in this review, we’ll focus on its small business plans. The four plans for small business phone numbers are: cloud services for voice, international company meetings, team collaboration, and call centers. Once you set up your account by selecting a voice over IP phone number, you’ll enjoy a crystal-clear connection while making unlimited calls to US and international phone numbers.

Features

8×8 offers standard call management features like auto-attendant, caller ID, call queuing and forwarding, voicemail, and free texting online. In addition to these basic functionalities, 8×8 distinguishes itself as a leading call-center solution for small companies. In its set of features, you’ll find an IVR system that guides callers to the right department; call recording that helps with employee monitoring and feedback; operator switchboard that lets agents transfer calls to colleagues; and analytics tools.

Allowing users to make unlimited calls to 47 foreign countries, 8×8 offers the best virtual phone number service to US entrepreneurs doing business with clients overseas. 8×8’s packages also include supreme team-communication features like conference calling and screen sharing with up to 100 participants, instant one-on-one messaging, and group chats. It’s worth mentioning that this product integrates well with Microsoft Office and Google Calendar.

Pricing

The 8×8 Express plan comes at $12 per user per month. It allows unlimited calling in the United States and Canada, satisfying the needs of small business owners making outbound calls. This low-cost deal also includes call-handling features, an auto-attendant, voicemail service, team messaging, and HD audio and video conferencing/screen sharing. This is the only 8×8 pricing plan that comes with a 30-day free trial.

This virtual phone number service also offers the X Series X2 plan – perfect for communicating with foreign clients. With this plan, you can make unlimited calls to 14 countries for a fixed price of $25 per user per month. This also unlocks voicemail transcription and cross-platform team messaging features.

The list of countries you can reach expands to 47 with the X Series X4 plan. In addition to all the features from the previous plans, you get access to an operator switchboard, and analytics and call-quality reporting. The monthly price for this plan is $45 per user.

Lastly, the X Series X6 is ideal for those searching for the best virtual phone system for small business with call-center needs. This plan offers small businesses unlimited calling within 47 countries, skill-based routing, interactive voice response, queued and web callback, call recording with 10 GB storage, and contact center reporting and analytics. The price is hefty, at $110 per user, but this plan provides enterprise-grade security and is compliant with major regulations like the GDPR, HIPAA, and ISO 27001.

Customer Support

According to our research and 8×8 reviews, the support system is quite complicated. Contacting chat support is a multi-step process that requires an explanation guide. Competitors like Phone.com and Nextiva provide a much smoother customer experience with chat pop-up windows on most pages. The only 8×8 alternative to chat is email, and again – you need to jump through hoops to open a support case. Phone support is unavailable.

8×8 Bottom Line

8×8 beats the competition when it comes to state-of-the-art call center features. Thanks to unlimited calling within 47 countries, it’s got the best solution for bringing your business to the international market while impressing your clients with first-class customer care. Ironically, the one area 8×8 should work to improve is its own customer support.

Key Features
  • Call Handling - excellent
  • Mobile App - good
  • Team Communication - excellent
Additional Features
  • Selection of global phone numbers
  • E911 dialing
  • Dial-by-name directory

Overview

Phone.com sits proudly on our best business phone service provider list thanks to the reliable and full-featured products it sells at extremely affordable prices. Whether you’re running a one-man show or you need VoIP phone numbers for your entire office, you can count on Phone.com to provide excellent service. No matter what your preferred device is, Phone.com delivers HD sound quality.

You can install the software on your desktop computer, laptop or mobile devices to communicate via the softphone app. Alternatively, you can connect any hard phone to Phone.com using an internet connection and an analog phone adapter. The company sells both APAs and pre-configured hard phones at below-retail prices, giving you plenty of options for introducing a VoIP service in your place of business.

Features

With Phone.com, you have a selection of virtual US numbers, both local and toll-free, as well as international numbers. Global phone numbers are a way of overcoming pricey international phone charges while expanding into foreign markets. If your US-based business has customers in the UK, give them a chance to call you at a local UK number that will be routed to your US office via VoIP technology. At a flat monthly rate, ranging between $4.99 and $12.99, Phone.com enables you to connect with business contacts from more than 40 countries (mostly European, some Asian and Latin American).

In addition to providing a variety of good phone numbers, Phone.com has one of the best office phone systems on the market. All plans are jam-packed with useful features that will give your business an air of professionalism, like on-hold music, auto-attendant, and HD conferencing. In fact, out of all competitors, this company provides the best conferencing functionality. Phone.com lets you make high-quality group calls with up to 500 participants with every plan – even the one designed for individual use.

Along with approximately 40 call-handling features, Phone.com offers one of the best call forwarding services on the market. It allows you to set up the system so it routes calls to different employees depending on their availability and time-zone.

Pricing

Phone.com pricing plans start at as little as $9.99 a month for individual users. This plan, ideal for solopreneurs, lets you text, call, make massive conference calls and record calls. As new employees join your team, you can go for one of the three pay-per-minute or unlimited plans.

With the Base plan, which goes for $12.99 per month, you get an excellent bundle of products. It includes one local or toll-free number, unlimited extensions, 300 minutes, 5,000 virtual phone number SMS, and access to all the 40+ features the SaaS boasts. There are no additional charges for new users.

The Plus plan is available for $19.99 per month and includes two local or toll-free numbers, unlimited extensions, 500 minutes and 10,000 SMS messages. Additional features are automated voicemail to text and premium hold music. The Pro plan delivers the most features while staying affordable with a monthly fee of $39.99. It delivers a great bang for your buck if you intend to spend up to 1,000 minutes, 20,000 SMS messages while requiring three local or toll-free numbers. With this plan, you’ll have access to video conferencing and advanced call analytics.

Customer Service

Phone.com reviews are full of positive comments regarding customer care. Available 24/7 all year round, customer support agents can be reached via email, chat, and phone. Unlike any of the other companies we’ve reviewed, Phone.com has Spanish-speaking agents who can attend to users as well.

Phone.com Bottom Line

Business owners looking for a way to break into a foreign market, as well as those who want reliable customer care, should take Phone.com into consideration. This company keeps its pricing low while delivering top-notch service. It’s also the right fit for companies that have already invested in hardware and want to adapt to voice over internet protocol with professional assistance.

Frequently Asked Questions

What is a virtual phone number?

A virtual phone number is a telephone number without a phone line directly associated with it. Instead of being connected to one specific telephone line, a virtual number is programmed to forward incoming calls to one of the pre-set telephone lines that the client chooses, be it fixed, mobile or VoIP. Virtual phone numbers are also known as access numbers since they can work as a gateway between traditional calls and VoIP.

How to get a virtual phone number:

etting a virtual telephone number is a pretty straightforward procedure. You can start by signing up with a service provider. Then you select a country and a phone number that customers will dial to reach your small business. And you’re good to go. You’ll be able to receive calls on your mobile phone, laptop, tablet, home phone - wherever you are, as long as you have an internet connection or cellular phone line.

What is a VoIP number?

VoIP stands for Voice over Internet Protocol. Although often used as a synonym for virtual phone numbers, VoIP numbers actually differ from them. While the former use private data centers to route calls over existing land and cell phone lines, VoIP numbers use public internet for routing calls. Both solutions are less expensive than some traditional phone services and they enable you to take and make calls on the go. VoIP numbers are less reliable as they depend on the strength of your internet connection.

How do I get a VoIP number?

The first step to getting a VoIP number is checking your internet connection. It needs to be stable for your calls to be clear. If your internet connection isn’t strong, calls won’t be able to go through to your devices. Meeting this requirement is imperative. The following steps are similar to getting a virtual phone number. You need to sign up for a VoIP plan with a vendor. You can consult our list of best online phone service providers to find one that fits your needs. The final step is choosing foreign or domestic phone numbers that clients will use to get in touch with your business.

How can I get a free virtual number?

The best free virtual number provider at the moment is Google Voice. It trumps the competition since it gives US users a permanently free virtual phone number. You need a Google account to sign up for the service. Once you register, you will type in the city you want your number to look like it's coming from and select one of the available numbers.

What is the best virtual phone number company?

The answer to this question depends on your business needs. The best virtual phone number company for a business employing about 150 workers and getting hundreds of calls each day will most likely be too expensive and overly complicated for a team of 10 people. If your business falls into the first category, we recommend checking out 8x8 and Freshcaller. You can set up a call center using the services these companies provide. If, on the other hand, you identify with the second category, Grasshopper, Line2 or Google Voice business are a better fit. These three companies give users a virtual phone number and a neat set of features that will make your small business seem more professional without the unnecessary functionalities.

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