The Best Virtual Phone Number Systems for Your Business

When you first launch a business, it’s possible to manage contacts with your personal phone number. But doing so is neither scalable nor professional. As your team and your business expand, the need for a business phone number becomes more obvious. That’s where a virtual phone number comes in handy. Instead of paying expensive bills for both your employees’ phones, your office phone, and your personal number, you can just opt for a virtual business number. For a reasonable monthly fee, virtual phones route calls to your cell phone, your home number or a VoIP phone number. So you can take business calls anytime, anywhere.

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1. Grasshopper

  • Unified messaging
  • Fixed pricing
  • Abundance of business phone numbers

Grasshopper is the perfect solution for solopreneurs and teams no bigger than 15 people. It has the best 800 number service for small businesses, letting you choose from 800, 888, 877, 844, 866, or 833 numbers. Available on any mobile device, it gives you the ability to tend to your clients wherever your business takes you.

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Starting price:

$26/month

Platforms:

Cloud, SaaS, web, iOS, Android, Windows, Mac

Support:

phone - 24/7

  • Unified messaging
  • Fixed pricing
  • Abundance of business phone numbers

Grasshopper is the perfect solution for solopreneurs and teams no bigger than 15 people. It has the best 800 number service for small businesses, letting you choose from 800, 888, 877, 844, 866, or 833 numbers. Available on any mobile device, it gives you the ability to tend to your clients wherever your business takes you. Read full review

VISIT WEBSITE
Starting price:

$26/month

Platforms:

Cloud, SaaS, web, iOS, Android, Windows, Mac

Support:

phone - 24/7

  • Unified messaging
  • Fixed pricing
  • Abundance of business phone numbers

2. Nextiva

  • Very reliable with 99.9% uptime
  • More than 40 call-management features
  • Sales and service CRM features

The Nextiva service tops other providers since it delivers a CRM system for the price of a virtual phone service. Call quality, system reliability and its array of features are all top of the line. The company also provides non-stop exceptional customer care across different communication channels. This provider is great for scaling - as your number of users goes up, your monthly user fee will go down.

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Starting Price:

$20/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

chat, phone, email - 24/7

  • Very reliable with 99.9% uptime
  • More than 40 call-management features
  • Sales and service CRM features

The Nextiva service tops other providers since it delivers a CRM system for the price of a virtual phone service. Call quality, system reliability and its array of features are all top of the line. The company also provides non-stop exceptional customer care across different communication channels. This provider is great for scaling - as your number of users goes up, your monthly user fee will go down. Read full review

VISIT WEBSITE
Starting Price:

$20/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

chat, phone, email - 24/7

  • Very reliable with 99.9% uptime
  • More than 40 call-management features
  • Sales and service CRM features

3. RingCentral

  • Directory listings
  • Video voicemail
  • International numbers

RingCentral is another robust solution that brings more than just a virtual phone number to the table. It is a cloud-based PBX that provides state-of-the-art features like video voicemail, video conferencing, and screen sharing. These features allow you to communicate with your customers in a unique and personal way, and help you bring remote teams together.

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Starting price:

$19.99/month

Platforms:

Cloud, SaaS, web, iOS, Android, Windows, Mac

Support:

chat, email - 24/7

  • Directory listings
  • Video voicemail
  • International numbers

RingCentral is another robust solution that brings more than just a virtual phone number to the table. It is a cloud-based PBX that provides state-of-the-art features like video voicemail, video conferencing, and screen sharing. These features allow you to communicate with your customers in a unique and personal way, and help you bring remote teams together. Read full review

VISIT WEBSITE
Starting price:

$19.99/month

Platforms:

Cloud, SaaS, web, iOS, Android, Windows, Mac

Support:

chat, email - 24/7

  • Directory listings
  • Video voicemail
  • International numbers

4. 8x8

  • International calling within 47 countries
  • Desk phones for sale
  • Conference calling

8x8 offers an advanced set of call-handling features that satisfy the needs of small business owners wanting to set up a call center. In addition to a heap of features for communication with customers, this service also has plenty of options for team communication. The 8x8 system operates on any internet-connected device, as well as your existing traditional phones.

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Starting price:

$12/month

Platforms:

Cloud, SaaS, web, iOS, Android, desk phones

Support:

online - 24/7

  • International calling within 47 countries
  • Desk phones for sale
  • Conference calling

8x8 offers an advanced set of call-handling features that satisfy the needs of small business owners wanting to set up a call center. In addition to a heap of features for communication with customers, this service also has plenty of options for team communication. The 8x8 system operates on any internet-connected device, as well as your existing traditional phones. Read full review

VISIT WEBSITE
Starting price:

$12/month

Platforms:

Cloud, SaaS, web, iOS, Android, desk phones

Support:

online - 24/7

  • International calling within 47 countries
  • Desk phones for sale
  • Conference calling

5. Freshcaller

  • Freshworks integrations
  • Powerful call-center solutions
  • Free plan with limited features

Freshcaller is among the best toll free number providers out there. You can choose one of the available numbers or even create a customized vanity phone number. This system has the most robust call-center features for handling calls and monitoring employees’ work and productivity. Since it is available only on softphones, you won’t have to invest in any additional equipment. Freshcaller also boasts a free version with a few standard features.

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Starting price:

$0/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

online - 24/7

  • Freshworks integrations
  • Powerful call-center solutions
  • Free plan with limited features

Freshcaller is among the best toll free number providers out there. You can choose one of the available numbers or even create a customized vanity phone number. This system has the most robust call-center features for handling calls and monitoring employees’ work and productivity. Since it is available only on softphones, you won’t have to invest in any additional equipment. Freshcaller also boasts a free version with a few standard features. Read full review

VISIT WEBSITE
Starting price:

$0/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

online - 24/7

  • Freshworks integrations
  • Powerful call-center solutions
  • Free plan with limited features

6. Google Voice

  • AI-powered voicemail transcription
  • Simple setup
  • Desk phones for sale

If you are looking for a simple solution to split your personal and professional communication at an affordable price, look no further. Google Voice delivers exactly that - standard features that you can start using right off the bat. Google Voice is the best phone number provider for those who don’t want an overly complicated system. If you are accustomed to using a traditional phone in your office, Google has a partnership with Polycom phones so you can continue to take business calls that way.

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Starting price:

$0/month

Platforms:

Cloud, SaaS, web, iOS, Android, desk phones

Support:

online - 24/7

  • AI-powered voicemail transcription
  • Simple setup
  • Desk phones for sale

If you are looking for a simple solution to split your personal and professional communication at an affordable price, look no further. Google Voice delivers exactly that - standard features that you can start using right off the bat. Google Voice is the best phone number provider for those who don’t want an overly complicated system. If you are accustomed to using a traditional phone in your office, Google has a partnership with Polycom phones so you can continue to take business calls that way. Read full review

VISIT WEBSITE
Starting price:

$0/month

Platforms:

Cloud, SaaS, web, iOS, Android, desk phones

Support:

online - 24/7

  • AI-powered voicemail transcription
  • Simple setup
  • Desk phones for sale

7. Line2

  • Low international rates
  • Works with Wi-Fi/4G/LTE
  • Line2 widget website integration

Line2 is an extremely affordable virtual phone solution for small teams looking for reliable service. Since it routes calls via the internet and cellular phone lines, it is more dependable than other services that route calls only over an internet connection. Its affordable international rates for almost any country in the world make it the best virtual phone number company for businesses with international customers.

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Starting price:

$8.30/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

phone, online - 24/7

  • Low international rates
  • Works with Wi-Fi/4G/LTE
  • Line2 widget website integration

Line2 is an extremely affordable virtual phone solution for small teams looking for reliable service. Since it routes calls via the internet and cellular phone lines, it is more dependable than other services that route calls only over an internet connection. Its affordable international rates for almost any country in the world make it the best virtual phone number company for businesses with international customers. Read full review

VISIT WEBSITE
Starting price:

$8.30/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

phone, online - 24/7

  • Low international rates
  • Works with Wi-Fi/4G/LTE
  • Line2 widget website integration

8. Phone.com

  • Multiple implementation options
  • HD conference calling with 500 participants
  • Pay-per-minute and unlimited pricing plans

Offering unlimited virtual phone numbers, both domestic and foreign, together with a fantastic set of features, Phone.com is the perfect service for business owners with an international presence. It also has low monthly costs and plenty of options for system implementation.

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Starting price:

$9.99/month

Platforms:

Cloud, SaaS, web, iOS, Android, Windows, Mac

Support:

chat, phone, email - 24/7

  • Multiple implementation options
  • HD conference calling with 500 participants
  • Pay-per-minute and unlimited pricing plans

Offering unlimited virtual phone numbers, both domestic and foreign, together with a fantastic set of features, Phone.com is the perfect service for business owners with an international presence. It also has low monthly costs and plenty of options for system implementation. Read full review

VISIT WEBSITE
Starting price:

$9.99/month

Platforms:

Cloud, SaaS, web, iOS, Android, Windows, Mac

Support:

chat, phone, email - 24/7

  • Multiple implementation options
  • HD conference calling with 500 participants
  • Pay-per-minute and unlimited pricing plans

9. VirtualPhone.com

  • International numbers in 120 countries
  • Business texting
  • Scalable solution

With VirtualPhone.com, you can get a virtual US phone number and 100 minutes or texts for free. This system is great for freelancers and solopreneurs. As your business scales up, you can upgrade your plan too. VirtualPhone.com has a wide variety of international phone numbers you can use to reach clients abroad.

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Starting price:

$0/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

phone - working hours

  • International numbers in 120 countries
  • Business texting
  • Scalable solution

With VirtualPhone.com, you can get a virtual US phone number and 100 minutes or texts for free. This system is great for freelancers and solopreneurs. As your business scales up, you can upgrade your plan too. VirtualPhone.com has a wide variety of international phone numbers you can use to reach clients abroad. Read full review

VISIT WEBSITE
Starting price:

$0/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

phone - working hours

  • International numbers in 120 countries
  • Business texting
  • Scalable solution

10. Vonage

  • Desk phones for sale
  • Outstanding number of features
  • Integrates with other business tools

Vonage provides a modern office phone system full of features that streamline your internal and external communication. This cloud-hosted PBX connects to traditional hard phones you can purchase from Vonage at affordable prices. You can also use it on an app on your existing devices. The company provides more integrations with popular business software than any other competitor.

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Starting price:

$19.99/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

phone, email, chatbot - 24/7

  • Desk phones for sale
  • Outstanding number of features
  • Integrates with other business tools

Vonage provides a modern office phone system full of features that streamline your internal and external communication. This cloud-hosted PBX connects to traditional hard phones you can purchase from Vonage at affordable prices. You can also use it on an app on your existing devices. The company provides more integrations with popular business software than any other competitor. Read full review

VISIT WEBSITE
Starting price:

$19.99/month

Platforms:

Cloud, SaaS, web, iOS, Android

Support:

phone, email, chatbot - 24/7

  • Desk phones for sale
  • Outstanding number of features
  • Integrates with other business tools

Why You Need a Virtual Phone Line

Even if your business is still in its initial stage and you’re working with only a few customers, it’s not too early to think about an online business number.

But why would you get a virtual phone number?

First of all, it looks more professional to potential clients. Secondly, it will give you the chance to connect with prospects from any device that’s convenient for you at the moment. If you’re in the office, you can pick up the call on your desk phone. If you are in your car on your way to a meeting, you can answer via mobile. You even have the option to pick up from your desktop computer, and to the caller, it won’t make any difference. The person calling your virtual phone number will dial your business phone number and you’ll answer it professionally regardless of your location.

The advantages of this solution multiply as your business grows. Your employees don’t have to be in the office to answer in-house calls. Moreover, you can use the software to route calls to the team member who can best address a caller’s concerns.

You can use this system to gain the trust of international customers by letting them contact you via local number. Another great feature of virtual phone numbers is the possibility of recording the conversations your staff has with customers or prospects. The list goes on and on.

Keep in mind, though, that going with an unreliable provider can cost you business. If the calls aren’t getting through to you and your team, prospects will lose interest and go with your competitors. Even if the calls reach you but keep getting interrupted, customers will get annoyed and probably hang up.

Our Criteria for Evaluating Virtual Phone Services for Small Businesses

Price

As a small business owner, you want to keep track of where every dollar goes. That’s why it’s important to find the right virtual phone service providers that will fit in your budget. The following list includes companies that charge per minute, and companies with monthly plans. The ideal provider will not require you to pay for features you aren’t using, but will allow you to add them as your business grows.

Selection of Phone Numbers

When you set up a virtual phone system, you need to choose a business phone number. Depending on your current professional needs and scaling plans, you’ll want a local or a national toll-free number. Some entrepreneurs target foreign markets with their products and services so they’ll need an international number.

Call-Management Features

You won’t be able to answer all the questions your clients have. That’s why you have a team. But does the software allow call transfers to qualified co-workers? On a busy day, you’ll get more calls than you can handle. Is there a call queuing feature? Some business owners want to be able to monitor their workers and provide feedback. Can you use the online phone system to record calls?

Automated Attendant

As your business grows, the number of incoming calls will grow too. Routing them according to callers’ needs is important as it streamlines your customer care. Clients will be happy to get straight to the point. And your employees will be more efficient too. It’s a win-win. So we checked to see if a small business virtual phone system offers a voice menu system commonly known as an auto-attendant.

Multiline Management

When you start your own company, there are a million things you need to get done. Regardless of your profession, many of them take you out of the office. Since business calls keep pouring in when you are on the go, you want to receive the calls via virtual numbers on your personal phone. Needless to say, carrying two phones around is impractical and out-dated. Bearing this in mind, we assessed the virtual business phone service providers on how well they split your personal and professional communication on a single device.

Call Quality

If you want to communicate a sense of professionalism to your potential clients, you’ll need a business number. No arguing there. But what good is having a business phone number if the connection is bad? We always take call quality into consideration when doing our virtual phone system reviews.

Customer Service

When you ditch the traditional landlines for a cloud-based PBX, you’re bound to have some questions about your new virtual business phone system. Trained technical support over the phone is a very welcome feature. After you set up the system you will have some questions about the new environment. So it’s helpful when a company offers explanatory articles on its website, and - even better - hands-on support from customer care agents. Bearing these requirements in mind, we evaluated the providers based on the availability and quality of customer support.

Best Virtual Phone Number Services for Small Businesses

  • 1. Grasshopper
  • 2. Nextiva
  • 3. RingCentral
  • 4. 8x8
  • 5. Freshcaller
  • 6. Google Voice
  • 7. Line2
  • 8. Phone.com
  • 9. VirtualPhone.com
  • 10. Vonage

Reviews of Virtual Phone Services for Small Businesses

Key Features
  • Call Handling - good
  • Mobile App - excellent
  • Team Communication - fair
Additional Features
  • Voicemail transcription
  • Business contacts
  • Custom greetings

Overview

Grasshopper is great for small entrepreneurs wanting to separate professional and personal communication. It’s also great for those who don’t want to break the bank. This virtual phone number for business is aimed at solopreneurs or teams of up to 15 people. Grasshopper boasts a strong set of call management features that can be added atop your existing landline or mobile-phone line. You can also use an internet connection to receive and make calls.

Features

This virtual phone company has two different products – Grasshopper and Grasshopper Connect. The former was created with small teams in mind, while the latter meets the needs of small business owners who work alone. No matter how big your team is, you can choose a local number, toll-free number or vanity number to start off on the right foot with your customers. If you already have a business phone number, you can import it to Grasshopper.

The Grasshopper virtual phone service for small businesses provides the standard call-management features you’d find with most companies, like auto-attendant, call forwarding, call transferring, simultaneous call handling, and voicemail. It even offers a voicemail transcription service.

Satisfying the needs of solopreneurs, Grasshopper Connect delivers an extremely handy feature called “business contacts.” This keeps all of your professional communication – text, email or calls – in one place, separate from your personal messages. Best of all, the bits of information aren’t scattered around your phone. Instead, the entire communication history with a single contact is centralized in the Timeline view. Thanks to this feature, you can easily review where you left off with each contact and be well prepared for every conversation.

Pricing

With a price tag of $39 a month, Grasshopper Connect is considered to be a cheap virtual phone number solution for one-person businesses. The service includes one number you can use for unlimited calling, a free mobile app and a set of features less robust than the ones included in the Grasshopper version of the product. However, it provides all the basic features one would need when first starting out. Those willing to commit to a full year will receive a 10% discount.

The Grasshopper service comes at three different tiers. The Solo plan costs $29 per month and comes with a single business number and three extensions. The Partner plan is $49 per month, and it will get you three numbers and six extensions. The most expensive tier, Small Business, is $89 per month. It comes with five numbers and unlimited extensions. The 10% discount for annual billing applies to these plans too.

The positive thing about Grasshopper pricing is that there are no additional costs for new users. As your team expands, your Grasshopper virtual phone bill will remain the same.

Customer Service

The Grasshopper support center boasts a comprehensive library of helpful articles, instruction videos, and PDF guides. In addition to this, the company also offers non-stop assistance over the phone. You can call anytime to inquire about the products or ask for help. According to Grasshopper reviews, you are likely to get a quick and friendly answer from the trained support team. What this company is lacking, though, is a live-chat and email support system.

Grasshopper Bottom Line

Grasshopper.com is a solid choice for those who need to get a virtual phone number for a small business. Its fixed pricing plans give it a competitive edge over other companies that charge per month. The Grasshopper Connect product is an exceptionally practical solution for anyone running a business without employees. You can give it a go with a 7-day free trial.

Key Features
  • Call Handling - excellent
  • Mobile App - excellent
  • Team Communication - excellent
Additional Features
  • CRM system
  • User and team performance reports
  • Unlimited conference calls

Overview

Nextiva provides much more than just a virtual business phone number. The Business Communications Suite brings a powerful combination of features for consolidating team communication, providing efficient customer care, and tracking productivity. The company offers this service for a fraction of the price it would cost you to get virtual numbers for your team, a CRM, and an analytics tool. Nextiva’s VoIP boasts 99.9% of uptime so it’s perfect for small business owners looking for a reliable provider.

Features

The company offers a selection of local and national business numbers but it lacks international numbers. If you need a virtual number to break into a foreign market, you might be better off with a company like RingCentral or Phone.com.

That said, Nextiva provides more than 40 VoIP features, making it one of the best virtual phone systems you can find for your business. These features include call screening, queuing, forwarding, holding, and blocking, auto-attendant, and voicemail. There’s also a number of rare features like call park, call pulling, voicemail forwarding, and AI-enabled voicemail to email.

On top of that, Nextiva instant messaging lets you tend to clients who are not big on talking but still want to get in touch with your company. And with its top-of-the-line cloud PBX, you can kiss your traditional desk phone goodbye. Small business owners can take advantage of Nextiva softphones for both internal and external communication over the internet with HD call quality. Larger businesses set in their ways can keep their existing hardware or buy additional phones sold by this VoIP service provider.

Nextiva’s offer consists of a virtual office phone solution and a CRM system. For a budget-friendly price, the Business Communications Suit lets you store contact information, provide omni-channel communication to clients, and analyze your performance.

Pricing

The Nextiva pricing structure is similar to RingCentral’s, meaning the prices are lower for companies with more employees. Even so, prices are competitive for businesses of all sizes since Nextiva’s set of features exceeds the standard virtual phone offer.

If you run a small-scale operation, employing fewer than five people, you will pay a monthly fee of $35 per user for the Basic Business Communication Suite, $38 for the Pro plan and $55 for the Enterprise plan. The prices go down respectively to $30, $33 and $45 per month if you are billed annually. On the other hand, businesses with more than 100 employees are charged only $20 to $30 per month if they commit to a full year.

With the Basic plan, you get a virtual phone system for your small business, both a sales and service CRM and a couple of standard analytics features. As you upgrade to the Pro plan, you will also get professionally recorded greeting messages, and unlimited conference calls. The user- and team-performance feature, along with custom reports, are available with this plan.

The Enterprise plan is the only one that offers a variety of chat features. While a free trial isn’t available, the company offers a 30-day money-back guarantee.

Customer Support

On its website, Nextiva boasts about having around-the-clock “amazing service.” Hundreds of Nextiva reviews left by users on popular review websites confirm this bold claim. You can reach them anytime via phone, chat, and email and expect truly amazing service.

Nextiva Bottom Line

If you want to get more than a virtual phone number for your business, Nextiva is the way to go. It pairs first-class online calling features with both a customer and sales CRM. If you are looking for a reliable service provider that takes good care of its users, Nextiva is the way to go. You won’t have any issues scaling this solution since it was designed to support companies of all sizes.

Key Features
  • Call Handling - excellent
  • Mobile App - good
  • Team Communication - excellent
Additional Features
  • National and local business directory listings
  • Video voicemail
  • Professional implementation

Overview

RingCentral offers a robust business-communications solution based on VoIP technology. Provided you have a strong internet connection, you can bring RingCentral software to your desktop computer, laptop, mobile phone or even desk phone and take business calls wherever it’s convenient at the time. The company that has been in the cloud-based communications business for 20 years caters to businesses of all sizes by providing local phone numbers, nationwide virtual 800 numbers, and toll-free vanity numbers.

Features

RingCentral offers plenty of call management features that will enable you to leave a professional first impression, even if you’re the only employee in your company. These features include directory listings and auto-attendant, so leads can find your number in national/local business directories and be greeted by a pre-recorded message.

As your business grows, you’ll appreciate access to numerous extensions and call forwarding to the right employee. Caller ID control, call screening, call logs, notifications of missed calls and received faxes are also among RingCentral’s functionalities. This industry-leading provider even allows clients to reach you via video voicemail. And you can reply to them in the same format, building unique relationships.

This company earned a high spot on our best virtual phone system provider list because it streamlines internal communication and entirely eliminates your phone bill with its cloud PBX. You can use the softphone desktop application to conduct conference calls with remote team members with or without video.

Pricing

RingCentral pricing plans are structured per user per month. Prices are on par with Grasshopper, which offers similar features but fewer scaling opportunities. The more employees the company has, the more affordable the plans are. Unlimited phone calls within the United States and Canada are provided with every plan.

The Essentials plan, intended for companies with up to 20 employees, starts at $29.99 per user per month if billed annually. It includes most features the company provides. The ones lacking are created for virtual phone systems of larger companies like custom app development and deployment, multi-level auto-attendant, and multi-site support.

If you choose the Standard plan, you’ll be able to include more people into conference calls and you’ll have access to internet faxing. Companies with no more than 100 staff members, can get it for $24.99 per user per month.

The Premium and Ultimate plans, starting at $34.99 and $49.99 respectively, include features most small business owners don’t need, like conference calling 200 people at once and multiple-site support.

Customer Care

If you are new to the world of virtual business phone technology, you can find plenty of resources on the RingCentral website. Users who prefer reading can enjoy blog articles, case studies, and free e-books, while those who learn better from video content can sign up for free webinars and demos.

If you encounter an issue, customer support agents are available 24/7 via chat and email. There’s also a user community forum you can search for answers. Developers have a nook of their own where they can talk about RingCentral API.

RingCentral Bottom line

RingCentral’s service exceeds industry standards while staying within the average price range. The company provides a well-rounded solution for both internal and external communication that integrates with more than a hundred business apps. Designed with flourishing businesses in mind, RingCentral is definitely worth exploring for 30 days for free.

Key Features
  • Call Handling - excellent
  • Mobile App - good
  • Team Communication - excellent
Additional Features
  • HD audio and video meetings with screen sharing
  • Analytics and call quality reporting
  • Post call surveys

Overview

With over three decades of experience in telecommunications, 8×8 delivers complex cloud PBX solutions to companies big and small. However, in this review, we’ll focus on its small business plans. The four plans for small business phone numbers are: cloud services for voice, international company meetings, team collaboration, and call centers. Once you set up your account by selecting a voice over IP phone number, you’ll enjoy a crystal-clear connection while making unlimited calls to US and international phone numbers.

Features

8×8 offers standard call management features like auto-attendant, caller ID, call queuing and forwarding, voicemail, and free texting online. In addition to these basic functionalities, 8×8 distinguishes itself as a leading call-center solution for small companies. In its set of features, you’ll find an IVR system that guides callers to the right department; call recording that helps with employee monitoring and feedback; operator switchboard that lets agents transfer calls to colleagues; and analytics tools.

Allowing users to make unlimited calls to 47 foreign countries, 8×8 offers the best virtual phone number service to US entrepreneurs doing business with clients overseas. 8×8’s packages also include supreme team-communication features like conference calling and screen sharing with up to 100 participants, instant one-on-one messaging, and group chats. It’s worth mentioning that this product integrates well with Microsoft Office and Google Calendar.

Pricing

The 8×8 Express plan comes at $12 per user per month. It allows unlimited calling in the United States and Canada, satisfying the needs of small business owners making outbound calls. This low-cost deal also includes call-handling features, an auto-attendant, voicemail service, team messaging, and HD audio and video conferencing/screen sharing. This is the only 8×8 pricing plan that comes with a 30-day free trial.

This virtual phone number service also offers the X Series X2 plan – perfect for communicating with foreign clients. With this plan, you can make unlimited calls to 14 countries for a fixed price of $25 per user per month. This also unlocks voicemail transcription and cross-platform team messaging features.

The list of countries you can reach expands to 47 with the X Series X4 plan. In addition to all the features from the previous plans, you get access to an operator switchboard, and analytics and call-quality reporting. The monthly price for this plan is $45 per user.

Lastly, the X Series X6 is ideal for those searching for the best virtual phone system for small business with call-center needs. This plan offers small businesses unlimited calling within 47 countries, skill-based routing, interactive voice response, queued and web callback, call recording with 10 GB storage, and contact center reporting and analytics. The price is hefty, at $110 per user, but this plan provides enterprise-grade security and is compliant with major regulations like the GDPR, HIPAA, and ISO 27001.

Customer Support

According to our research and 8×8 reviews, the support system is quite complicated. Contacting chat support is a multi-step process that requires an explanation guide. Competitors like Phone.com and Nextiva provide a much smoother customer experience with chat pop-up windows on most pages. The only 8×8 alternative to chat is email, and again – you need to jump through hoops to open a support case. Phone support is unavailable.

8×8 Bottom Line

8×8 beats the competition when it comes to state-of-the-art call center features. Thanks to unlimited calling within 47 countries, it’s got the best solution for bringing your business to the international market while impressing your clients with first-class customer care. Ironically, the one area 8×8 should work to improve is its own customer support.

Key Features
  • Call Handling - excellent
  • Mobile App - good
  • Team Communication - excellent
Additional Features
  • Selection of global phone number
  • E911 dialing
  • Dial-by-name directory

Overview

Freshcaller virtual number service fits the needs of both entrepreneurs looking for a simple and affordable service, and small businesses needing a call center. The call recording and call monitoring features make it a good choice for sales businesses too. No matter where your clients are, Freshcaller lets you connect and provide great customer service. Select a local, toll-free or an international phone number and start making calls. You can even create a customized vanity number that people will remember.

Features

Freshcaller’s features match the ones offered by the other best virtual phone number providers on our list. However, it is the only provider of robust call center features like a multi-level interactive voice response system that routes your customer calls to teams or agents with a customizable call-flow mechanism. You can configure the system any way you wish – callers could press 1 for Customer Support, 2 for Sales and 3 for another department unique to your company.

The wait-queue function informs callers of their position in line while waiting for an agent. And the custom-greetings feature allows you to advertise new products or share announcements with clients who are on hold or queuing.

The real-time dashboard and abandoned call metrics are some other features that make Freshcaller the best phone service for businesses looking for a call-center size solution. The dashboard allows you to see call queues, agent availability information, and ongoing calls. The metrics help you analyze abandoned calls so you can build a better phone journey for your customers.

Pricing

The Freshcaller pricing structure differs from other companies on our list. It’s the only company that charges incoming/outcoming calls on top of monthly user fees. Though this makes it a high-priced option for businesses with a large customer care staff, the company delivers great features.

The Sprout pricing plan is an attractive option for small teams that need internet phone numbers to professionally handle their business calls. This plan includes basic features like call forwarding, call queuing, custom greetings and ringtone customization. It comes without a monthly user fee, so you’ll only pay for the minutes you spend. The call rates vary depending on the country the call is coming from or going to. Incoming domestic calls are charged $0.028 per minute whereas outgoing calls cost $0.022 per minute.

The Blossom plan suits teams operating from various locations. The $25 monthly fee for each agent is a little steep but it includes a much longer list of functionalities than the Sprout plan. For example, with this plan, you can set business hours and get access to multi-level IVR, among other features.

With the Garden plan, you can access the “Smart Escalations” advanced phone number forwarding service. This service lets agents send cases to colleagues who have more experience or authority. Other call center features include call barging, warm transfers and holiday calendars. This plan costs $49 a month, per user. For $75 per agent, per month, you also get abandoned call metrics, holiday routing and service-level monitoring on the Estate plan. All plans have a 20% discount for annual charges.

Customer Support

Freshcaller’s support system is a bit slim. The only way to request help is by submitting a ticket online. You leave your phone number and Skype ID for Freshcaller support agents to get in touch with you if an email isn’t enough. But there is no available number for you to call and ask for assistance. There is also no live-chat option.

Freshcaller Bottom Line

If you need a business phone number service to set up a cloud-based call center, Freshcaller is the way to go. It offers advanced features that will enable agents to provide outstanding assistance. Managers also get a set of supervision features that will enhance productivity. The suite integrates perfectly with other Freshworks products. It should be noted that the service functions only on softphones, so it might not appeal to businesses that have invested heavily in standard equipment. They offer a 14-day free trial.

Key Features
  • Call Handling - good
  • Mobile App - excellent
  • Team Communication - fair
Additional Features
  • AI-enabled voicemail transcription
  • Multi-level auto attendant
  • Unlimited SMS in U.S.

Overview

If you are looking for a free business phone number that you can set up with a few clicks and start using right away, you should consider Google Voice. The free plan is intended for personal use but it might be enough for freelancers and solopreneurs who don’t need options like call queuing and call transferring. If you need a solution that’s not over the top for a small team, give Google Voice for Business a go. This service is more complex than Google Voice for personal use but not as feature-rich as the ones offered by specialized cloud telephony companies.

Features

Google voice is great for entrepreneurs in search of a virtual mobile number for making an occasional work call. This free product allows you to separate personal and professional calls without having to pay for two separate bills. When it comes to features, however, you shouldn’t expect much. You can make calls online as well as accept calls, text and receive voicemails. Industry-standard features like the virtual phone assistant, extensions and call forwarding are unavailable.

On the other hand, Google Voice for business delivers more features at an affordable price. This phone service for small business provides a basic set of features like auto-attendant, call forwarding, call blocking, and voicemail. Google’s advanced AI takes mere minutes to transcribe voicemail so you can choose whether to listen to it or read it.

Using Google Voice, you can set up a virtual PBX system that relies on VoIP technology. Needless to say, your internet connection at your business location has to be strong. Google has a partnership with Polycom for users who prefer the traditional hard phones to modern smartphones. Tech-savvy users will enjoy the ability to talk using the virtual phone number app across devices, regardless of the operating system.

Pricing

A single Google telephone number can be acquired without any cost. If you plan to use the service for a business operation that includes more than just yourself, then you can choose from three plans. The Starter, Standard, and Premier going for $10, $20, and $30 per user per month respectively.

The Starter plan comes with numbers for up to 10 team members in as many domestic locations. In addition to the previously mentioned features, you can receive free calls from a list of European countries. You also get access to usage and productivity reports.

The Standard plan of Google’s virtual number app poses no limitations when it comes to the number of users and US locations. This pricing tier unlocks access to the multi-level auto-attendant feature as well as desk-phone support. The most expensive plan lets you add users in international locations too, which is great for business owners who outsource a part of their business operations. BigQuery reporting is also a feature of the Premier plan. There is no free trial.

Customer Support

While Google Voice stands out as one of the best virtual phone number providers for simplicity of setup and abundance of online help articles, it doesn’t excel in personalized customer care. When an issue with the service arises, you can reach out via email but there’s no number to call. Online user reviews state this as one of the major drawbacks of Google Voice.

Google Voice Bottom Line

Google is a tech giant that doesn’t specialize in cloud telecommunications. So, it is understandable that its service pales in comparison to companies specializing in this technology. Business owners who need a no-frills virtual number service to get closer to prospects and customers will do OK with the modest set of features provided by Google Voice. Others looking for toll-free numbers or personalized customer care would find Nextiva or RingCentral to be more viable for their business.

Key Features
  • Call Handling - good
  • Mobile App - good
  • Team Communication - good
Additional Features
  • Unlimited SMS and MMS
  • Line2 chat widget
  • Works on a cell line

Overview

Despite being the cheapest virtual phone number provider on our list, Line2 provides an excellent bundle of features that will accommodate the needs of small teams. Without too many bells and whistles, Line2 delivers good service to your PC and mobile devices. It’s also the only company, apart from VirtuaPhone.com, that routes calls using both your internet connection and your cell phone line. This means that if your internet provider fails you, you can rely on your mobile line.

Features

During a simple sign-up procedure, you can select a virtual cell phone number that you’ll use for business purposes, or you can import an existing number to ensure business continuity. US and Canadian local area numbers are available free of charge, whereas toll-free numbers cost an additional $16.63 each month.

Line2 offers standard call-handling features like call screening, forwarding, and blocking. While building up your business, every dollar counts. So instead of hiring a receptionist, you can rely on Line2’s auto-attendant to leave a good first impression on your callers. This virtual phone number provider also brings your team closer together, regardless of your physical location. Using the group calling feature, you can organize team meetings online. No matter who’s calling, it’s easy to add more people to the call.

Line2 Widget is a feature unique to this provider that can drive your conversion rate up. It’s an add-on for your website that enables you to establish trusting relationships with prospects and sway them into becoming customers. The Widget is a pop-up chat window that website visitors use to ask questions about your products.

Pricing

What lands Line2 on our list of best virtual phone number providers is the ratio between prices and features. It has three pricing plans but all of them provide unlimited calling in the United States, affordable international rates, and unlimited SMS and MMS messages. Even though these prices are competitive, if you commit to a full year, they drop even further. With annual billing, you get two months for free.

The Standard plan costs $9.95 a month, and is intended for individual users. It helps you establish a work-life balance by separating your business communication from your personal messages. In addition to standard call handling features, this affordable plan gives you access to Line2 Widget, group calling, and messaging.

When you increase your monthly user fee to $14.95, you unlock the Pro plan. This Line2 pricing tier was created with small teams in mind. On top of all the features from the Standard plan, it also includes simultaneous call forwarding and after-hours call handling. The Pro plan of the best virtual phone number app introduces a few more features like call queuing, dial-by-name directory, and online faxing. All plans can be tested out during a 7-day free trial.

Customer Service

When you go to the Line2 support center, you are presented with a long list of commonly asked questions and answers. In order to get through to an agent, you need to log in to your account. The friendly and helpful support staff is available all day, every day of the year. According to Line2 reviews, users are satisfied with the level of customer care.

Line2 Bottom Line

If you would like to install an app on your existing devices instead of investing in traditional office phone equipment, Line2 is the way to go. No phone call will be dropped with this provider since it routes calls via Wi-Fi and all mobile carriers. This extremely cost-effective service provides unlimited calling in the United States and Canada, while offering low international rates too. Business owners in need of a call-center wouldn’t be satisfied with Line2’s simple call handling offer. They should explore Freshcaller, Vonage or 8×8.

Key Features
  • Call Handling - excellent
  • Mobile App - good
  • Team Communication - excellent
Additional Features
  • Selection of global phone numbers
  • E911 dialing
  • Dial-by-name directory

Overview

Phone.com sits proudly on our best business phone service provider list thanks to the reliable and full-featured products it sells at extremely affordable prices. Whether you’re running a one-man show or you need VoIP phone numbers for your entire office, you can count on Phone.com to provide excellent service. No matter what your preferred device is, Phone.com delivers HD sound quality.

You can install the software on your desktop computer, laptop or mobile devices to communicate via the softphone app. Alternatively, you can connect any hard phone to Phone.com using an internet connection and an analog phone adapter. The company sells both APAs and pre-configured hard phones at below-retail prices, giving you plenty of options for introducing a VoIP service in your place of business.

Features

With Phone.com, you have a selection of virtual US numbers, both local and toll-free, as well as international numbers. Global phone numbers are a way of overcoming pricey international phone charges while expanding into foreign markets. If your US-based business has customers in the UK, give them a chance to call you at a local UK number that will be routed to your US office via VoIP technology. At a flat monthly rate, ranging between $4.99 and $12.99, Phone.com enables you to connect with business contacts from more than 40 countries (mostly European, some Asian and Latin American).

In addition to providing a variety of good phone numbers, Phone.com has one of the best office phone systems on the market. All plans are jam-packed with useful features that will give your business an air of professionalism, like on-hold music, auto-attendant, and HD conferencing. In fact, out of all competitors, this company provides the best conferencing functionality. Phone.com lets you make high-quality group calls with up to 500 participants with every plan – even the one designed for individual use.

Along with approximately 40 call-handling features, Phone.com offers one of the best call forwarding services on the market. It allows you to set up the system so it routes calls to different employees depending on their availability and time-zone.

Pricing

Phone.com pricing plans start at as little as $9.99 a month for individual users. This plan, ideal for solopreneurs, lets you text, call, make massive conference calls and record calls. As new employees join your team, you can go for one of the three pay-per-minute or unlimited plans.

With the Base plan, which goes for $12.99 per month, you get an excellent bundle of products. It includes one local or toll-free number, unlimited extensions, 300 minutes, 5,000 virtual phone number SMS, and access to all the 40+ features the SaaS boasts. There are no additional charges for new users.

The Plus plan is available for $19.99 per month and includes two local or toll-free numbers, unlimited extensions, 500 minutes and 10,000 SMS messages. Additional features are automated voicemail to text and premium hold music. The Pro plan delivers the most features while staying affordable with a monthly fee of $39.99. It delivers a great bang for your buck if you intend to spend up to 1,000 minutes, 20,000 SMS messages while requiring three local or toll-free numbers. With this plan, you’ll have access to video conferencing and advanced call analytics.

Customer Service

Phone.com reviews are full of positive comments regarding customer care. Available 24/7 all year round, customer support agents can be reached via email, chat, and phone. Unlike any of the other companies we’ve reviewed, Phone.com has Spanish-speaking agents who can attend to users as well.

Phone.com Bottom Line

Business owners looking for a way to break into a foreign market, as well as those who want reliable customer care, should take Phone.com into consideration. This company keeps its pricing low while delivering top-notch service. It’s also the right fit for companies that have already invested in hardware and want to adapt to voice over internet protocol with professional assistance.

Key Features
  • Call Handling - good
  • Mobile Apps - fair
  • Team Communication - good
Additional Features
  • Toll-free and local numbers in 120+ countries
  • Business texting
  • Scalable solution

Overview

VirtualPhone.com is a great solution for entrepreneurs doing business abroad as it offers virtual us phone numbers and phone numbers in over 120 countries across the globe. You can select a local or a toll-free number that you can use for exchanging calls and texts with customers or team members. The company provides an industry-standard set of call management features, as well as some advanced functionalities like routing calls to different people according to a pre-set schedule. 

Features

It should be noted that this company sells VoIP numbers that rely on the internet for routing calls to various devices you use for business. This means that a strong internet connection is a prerequisite for this service to work. That said, VirtualPhone.com’s online phone service features include call recording, call forwarding, voicemail, and fax.

This virtual-phone service provider has an auto-attendant feature you can use to direct calls to the appropriate team member – an HR rep, sales agent or technical support – depending on the caller’s needs. Business owners who are used to interacting with clients via text messages can do this from any internet-connected device that has the VirtualPhone.com software installed on it. 

The multiline management feature is available only when a company sells virtual phone numbers that route calls through an existing landline and mobile phone line. Given that this company sells only VoIP numbers, this feature is lacking. 

Pricing

The VirtualPhone.com pricing plans include a free plan and three paid plans – Starter, Medium, and Large, meaning the company can accommodate your business needs as your company goes forward.

No credit card information is required when signing up for the free plan which includes 100 minutes or text messages. You might get by with it at the beginning but most companies outgrow it quickly. Once you use up your free minutes and texts, you can purchase additional minutes.

The Starter plan lets you pay for the virtual phone service as you go, charging 5.9¢ for every minute of conversation and 1.9¢ for each text. Since these prices are a bit high, the Starter plan would be a good match for business owners who don’t expect too many calls but still want to have a business phone number.

The Medium plan offers a choice between 2,000 and 4,000 minutes or texts for the price of $59 or $99 a month. If you commit to a yearly plan, the company offers a significant discount – $39 and $69 per month. The Large plan surpasses the needs of a small business with 10,000 and 30,000 of minutes and texts. The Large plan is more affordable at $199 and $499 per month. It’s even more competitive when billed annually – $149 and $399 a month.

Customer Support

Unfortunately, customer service is available only via virtual phone line and only during standard working hours. According to customer reviews, sometimes it can take a while to get help. Users would like to see more channels available and more support hours. On a positive note, the company website provides a glossary of industry terms so you can understand their product well before choosing a plan. The learning curve is small and the setup time is under 10 minutes. 

VirtualPhone.com Bottom Line

VirtualPhone.com is a good match for small retailers trying to make it in the global market since it offers VoIP numbers in over 900 cities worldwide. Like with any VoIP online phone number, the quality of the calls depends on the quality of your internet connection, so make sure to find a stable internet provider before getting this phone service. Due to multiple pricing plans, this service can adapt to your needs as you scale your business.

Key Features
  • Call Handling - excellent
  • Mobile App - excellent
  • Team Communication - excellent
Additional Features
  • 99.99% uptime reliability
  • Call flip
  • Conference bridging

Overview

By including more than 40 features that streamline professional and team communication, Vonage Business stacks up well against other industry giants like Nextiva, RingCentral or 8×8. The company’s residential phone numbers first disrupted the telecommunication market by using the internet for establishing calls. Now, the company offers a cloud-hosted PBX system that is revolutionizing how business phones work. You can sign up to buy a virtual phone number from the USA or you can port your existing numbers. There are also toll-free numbers available for purchase from Vonage but they come with an additional monthly fee.

Features

Vonage Business provides an impressive set of functionalities that can automate many business processes and improve the quality of service you offer to your customers. You can control your privacy with call screening, do-not-disturb functions, and caller ID. These are very useful if your business number is targeted by other companies selling products and services you don’t need.

Professionals that spend a lot of time out in the field, like real-estate agents, will appreciate the slew of features that enable mobility. With the call-flip feature, you can take a call on your desk phone and seamlessly transfer it to your virtual cell phone app. You can get started on other tasks that need your attention while wrapping up with the caller. With Vonage visual voicemail, you can let a call go to voicemail while you’re driving and check the transcription of it as soon as you stop.

When it comes to functionalities that bring you closer to your team, Vonage Business offers nearly a dozen. Unfortunately, call monitoring, group calling, and conference bridging are add-ons, meaning you’ll have to pay extra for them.

Pricing

The Vonage Business pricing structure is three-tiered. The prices for the Mobile, Premium and Advanced plan start at $19.99, $29.99, and $39.99 per month per user respectively. The prices of the plans drop as you get more users and go up as you get some of the more advanced features. Unlike the competition, Vonage charges $9.99 a month for getting a US virtual phone number. If you buy a toll-free number from this company, expect your monthly bill to be $39.99 higher.

Other paid features that will up your monthly bill include call queuing ($14.99/month), voicemail transcription ($4.99/month per extension), call recording ($4.99/month) and Vonage support plus ($9.99/user/month). As you add functions, your total increases. You should also know that these are untaxed prices. Everything considered, Vonage is definitely not among the most budget-friendly 800 number providers but it boasts 99.99% uptime. Check the service out with a 14-day free trial.

Customer Support

Vonage Business support is available over the phone from 8 AM to 12 AM EDT during weekdays and from 9 AM to 9 PM EDT on the weekends. You can also open a support case on the website or chat with a chatbot that suggests help articles based on your question. Even though the company advertises 24/7, US-based customer service and tech support, judging by Vonage reviews, this is not always the case. Most customers report that they receive better care during business hours and some claim that support is outsourced to other countries.

The company’s website has an abundance of resources. You can dive into how-to articles and video instructions or join the Vonage community page to share your experience with other users.

Vonage Bottom Line

When it comes to the quality and quantity of features, Vonage Business is among the best phone providers. Pricewise, however, the company falls short of other providers on our list. If you are on a tight budget and want to have fixed costs, Phone.com and RingCentral have a better shot at matching your online phone needs.

Frequently Asked Questions

What is a virtual phone number?

A virtual phone number is a telephone number without a phone line directly associated with it. Instead of being connected to one specific telephone line, a virtual number is programmed to forward incoming calls to one of the pre-set telephone lines that the client chooses, be it fixed, mobile or VoIP. Virtual phone numbers are also known as access numbers since they can work as a gateway between traditional calls and VoIP.

How to get a virtual phone number:

etting a virtual telephone number is a pretty straightforward procedure. You can start by signing up with a service provider. Then you select a country and a phone number that customers will dial to reach your small business. And you’re good to go. You’ll be able to receive calls on your mobile phone, laptop, tablet, home phone - wherever you are, as long as you have an internet connection or cellular phone line.

What is a VoIP number?

VoIP stands for Voice over Internet Protocol. Although often used as a synonym for virtual phone numbers, VoIP numbers actually differ from them. While the former use private data centers to route calls over existing land and cell phone lines, VoIP numbers use public internet for routing calls. Both solutions are less expensive than some traditional phone services and they enable you to take and make calls on the go. VoIP numbers are less reliable as they depend on the strength of your internet connection.

How do I get a VoIP number?

The first step to getting a VoIP number is checking your internet connection. It needs to be stable for your calls to be clear. If your internet connection isn’t strong, calls won’t be able to go through to your devices. Meeting this requirement is imperative. The following steps are similar to getting a virtual phone number. You need to sign up for a VoIP plan with a vendor. You can consult our list of best online phone service providers to find one that fits your needs. The final step is choosing foreign or domestic phone numbers that clients will use to get in touch with your business.

How can I get a free virtual number?

The best free virtual number provider at the moment is Google Voice. It trumps the competition since it gives US users a permanently free virtual phone number. You need a Google account to sign up for the service. Once you register, you will type in the city you want your number to look like it's coming from and select one of the available numbers.

What is the best virtual phone number company?

The answer to this question depends on your business needs. The best virtual phone number company for a business employing about 150 workers and getting hundreds of calls each day will most likely be too expensive and overly complicated for a team of 10 people. If your business falls into the first category, we recommend checking out 8x8 and Freshcaller. You can set up a call center using the services these companies provide. If, on the other hand, you identify with the second category, Grasshopper, Line2 or Google Voice business are a better fit. These three companies give users a virtual phone number and a neat set of features that will make your small business seem more professional without the unnecessary functionalities.

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