With remote work rapidly becoming the new normal, finding the best conference call service is a business priority. Conference calls have become an indispensable way of planning efficiently, coordinating work, and building teams.
RingCentral has offered cloud-based communications and collaboration tools to businesses of all sizes for more than two decades. Best known for PBX-based solutions, the company provides advanced features such as video voicemail, screen sharing, automatic call recording, and high-quality audio and video conferencing. Read Review
- ⦿Cloud-based solution
- ⦿All-in-one communications software
- ⦿Free plan available
Vast Conference stands out for its feature-rich plans, high-quality video and audio calls, and affordable solutions that can meet the needs and the budget of almost any business owner. Operator-assisted calling services are the cherry on top of the sundae. Read Review
- ⦿Scalable solution
- ⦿Instant and operator-assisted calls
- ⦿Multiple integrations
A clear leader among conference call services, Zoom has been around for just under a decade. The company is best known for a generous free plan, affordable paid solutions, an excellent range of features for hosts and participants, an easy-to-use platform, and quick problem-solving. Read Review
- ⦿Generous free plan
- ⦿Easy to use
- ⦿An array of features for hosts and participants
Launched in 1997, GoToMeeting is one of the most experienced conference call providers. Its platform is used by more than 18 million clients who host a total of 80 million meetings every year. Best known for its affordable prices and easy-to-use interface, GoToMeeting is a smart choice for anyone who wants a simple, reliable service. Read Review
- ⦿HD video conferencing
- ⦿Unlimited group meetings
- ⦿Free 14-day trial
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Do You Need to Invest in Conference Call Services?
You’ve heard about web-based conference calling software solutions. You’ve probably participated in a few online meetings. But you’re not sure investing in such service would make sense for your business. Is that about right?
You’re not alone. We’re here to help you make that decision.
To put it simply, a business of any size that needs to hold regular or occasional meetings with more than two participants can find conference call services useful. These services are especially beneficial for businesses that operate from multiple locations with remote team members.
Best of all, you can also use this software to keep in touch with customers or give presentations to prospective clients.
Due to the effects of the global pandemic of COVID-19, meeting rooms and offices have suddenly become redundant. At the same time, the demand for online conference calling services has surged. Online usage of Zoom grew 1,900% from December 2019 to September 2020, Business Insider reports, and CEO Eric Yuan’s net worth has increased by more than $12 billion. It is the teleconferencing era.
If all you need is an occasional call with a few people, subscribing to a full suite of conference call services won’t make much sense from a financial point of view. But if you’d like access to advanced features like video conferencing, call recording, calendar integration, and other collaboration-related benefits, this type of service may be just what you need.
How to Evaluate Conference Calling Service Providers
Phone and video conference calls are the simplest, most affordable, and most convenient way to get a group of people together. We’ve researched, tested, and compared dozens of providers to narrow the list down to the industry’s leading options. Before we dive into in-depth reviews, here’s an overview of the methodology we’ve employed.
Price
Whether you’re just starting out or you run a successful multinational corporation, you should still make thought-out financial decisions and be aware of where your money goes. That’s why it’s important to do your research and compare different providers’ offers until you find the conference calling service that has all the features your business needs at the lowest price.
All the companies on our list offer scalable solutions with multiple pricing tiers. Some of the providers even provide free conference call service plans that let you upgrade to paid options as your business grows.
Customer Service
If you don’t have experience using software to host a conference call meeting, you’re bound to have questions. The best solution? Trained technical-support agents who can be reached via multiple communication channels (phone, email, live chat). It’s also helpful when a company provides video tutorials and explanatory articles on its website. Overall, the providers with hands-on customer care representatives who can be contacted around the clock earn our highest ratings.
Best Conference Call Services to Consider
- RingCentral
- Vast Conference
- Zoom
- GoToMeeting

Reviews of the Best Conference Call Service Providers
RingCentral Review
EXCELLENT
GOOD
EXCELLENT
- ⦿ Cloud-based solution
- ⦿ All-in-one communications software
- ⦿ Free plan available
Vast Conference Review
EXCELLENT
EXCELLENT
GOOD
- ⦿ Scalable solution
- ⦿ Instant and operator-assisted calls
- ⦿ Multiple integrations
Zoom Review
FAIR
EXCELLENT
GOOD
- ⦿ Generous free plan
- ⦿ Easy to use
- ⦿ Many features for hosts and participants
GoToMeeting Review
EXCELLENT
EXCELLENT
GOOD
- ⦿ HD video conferencing
- ⦿ Unlimited group meetings
- ⦿ Free 14-day trial
Conference calls are subject to three kinds of limits. First, there’s the meeting duration limit. Most providers of free plans let customers conduct unlimited one-on-one meetings but cap group meetings at 40 or 45 minutes. Second, keep in mind that some telephone conference call services limit the number of meetings you can hold during a week or month. Finally, there are limits on how many participants can join a conference call. Most providers let you conduct phone and video conference calls with up to 100 participants if you purchase lower-tier solutions. If you pay more, you can conduct public events and webinars with thousands of participants.
Online video and phone conferencing can be very convenient, especially if your team has many remote members. Still, some business owners are skeptical about conducting meetings this way because they fear their privacy may be compromised. Because of well-publicized hacks of only meetings held by businesses and schools since the COVID-19 pandemic made online conferences a daily affair for millions of users, every provider has taken a hard look at security measures - including Zoom, which undertook a three-month security overhaul that included purchasing a software security company. All of the conference call service providers on our list go above and beyond to protect sensitive data.
Effective communication is of utmost importance for every organization. This is true for startups, small businesses, large enterprises, and everything in between. That’s why it’s important to choose your communication tools wisely. When it comes to the best conference call service providers, here are our top picks: RingCentral: Best all-in-one communications system, Vast Conference: Best for operator-assisted conference calls, Zoom: Best for video conferencing, GoToMeeting: Best for affordability and ease of use.