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GoTranscript Reviews: Is This the Transcription Service for You?

ByDusan Vasic
September 20,2022
We form affiliate partnerships with some of the companies mentioned in our reviews, which means we may get a small monetary compensation every time you purchase a product using the links on our website. This does not influence the contents of our reviews. Learn more by reading our Affiliate disclosure.

In today’s paperless and fast-paced world, audio transcription has become essential for keeping records in order, sharing information, or even adding subtitles to video materials. But if you’re not a professional and have attempted the task yourself, you know only too well how time-consuming it can be.

That’s where GoTranscript, our top pick among other great transcription platforms, comes in. Keep reading to find out why GoTranscript reviews are so positive.

Score:
A

Price 5-day service: From $0.77/min Price 3-day service: From $1.10/min Price 1-day service: From $1.30/min Price 6-12 hour service: From $2.50/min

pros thumb up Pros
  • Great bulk discounts
  • Loyalty program
  • Expert human transcribers
  • 60+ languages
  • Closed captioning
  • High accuracy rating
cons thumb down Cons
  • Lack of automation

What Is GoTranscript?

GoTranscript is a popular online transcription service offering audio and video transcription to users worldwide. The company, founded in Edinburgh, Scotland, in 2005, hires only experienced, professional transcribers who can offer a high-quality transcript at an affordable price. 

Transcription in multiple languages, automated editing tools, and a user-friendly interface are only some of GoTranscript’s features.

The company’s services include transcriptions for interviews, focus groups, and lectures. GoTranscript also provides translations of transcripts in over 60 languages. In addition to its transcription services, GoTranscript provides audio editing and proofreading services.

The company has a team of experienced transcriptionists who can accurately transcribe audio files in various accents and dialects. GoTranscript offers a money-back guarantee if customers are not satisfied with the quality of its transcriptions.

As a result, the company has become a go-to source for individuals and businesses in need of accurate transcription of audio and video files.

Features

GoTranscript has various transcription services. Besides reproducing audio to text, GoTranscript offers closed captioning, translating, and video subtitles. It covers everything you might need for your audio and video files, and samples are available if you want to see what you’ll be getting for your money. 

Transcription

If you are producing videos, your search engine optimization will greatly benefit from having transcribed audio. At the same time, your webinars, promotional, and other types of content will be more accessible to audiences.

Although machine-based solutions can speed up the transcription process, their notable downside is lower accuracy compared to what human transcriptionists can deliver. 

GoTranscript, on the other hand, prides itself on transcriptions entirely done by humans and an accuracy level of 99%. The company’s experienced transcribers have officially transcribed more than 144 million minutes of content. 

So, is GoTranscript worth it? We think so. Imagine, for example, that podcasting is an essential part of your business. Besides producing and hosting a podcast, you must also deal with audio and video production, prepare for each episode, and record an episode with your guests. Now add to that the time needed to transcribe hours of material. 

With GoTranscript, you will save countless hours of transcription time needed to make your platform more accessible to a wider audience. If you also opt for the company’s translation services, your content will reach non-English speakers.

Translation

Reviews of GoTranscript reflect the quality of translation services the platform offers. At the same time, the number of languages on offer is a significant advantage GoTranscript has over the competition.

Currently, it offers translations for Albanian, Czech, German, Japanese, Polish, Swahili, Arabic, Danish, Greek, Korean, Portuguese, Swedish, Bengali, Dutch, Hebrew, Latvian, Romanian, Thai, Bosnian, English (US and UK), Hungarian, Lithuanian, Russian, Turkish, Bulgarian, Estonian, Icelandic, Luxembourgish, Serbian, Ukrainian, Catalan, Filipino, Indian, Malay, Slovak, Urdu, Chinese, Finnish, Indonesian, Nepali, Somali, Vietnamese, Croatian, French, Italian, Norwegian, and Spanish. 

The dedicated translation team counts more than 17,000 professionals who are native speakers with experience in a range of industries, including legal, business, marketing, gaming, tourism, scientific, medical, IT, and engineering. So far, the company has translated more than 850 million words with an excellent turnaround time.

Captions

Sites like GoTranscript have to offer closed caption services to stay competitive. Closed captions are becoming more of a standard in TV programming, with US legislation even requiring them.

Though closed captioning is not required for online content, it can be an asset, especially since it can make your content more accessible to those with impaired hearing. Video games and YouTube videos greatly benefit from closed captioning.

Subtitling

The GoTranscript team is also capable of creating video subtitles in all the languages we’ve already mentioned. Subtitles are more affordable than dubbing, which is also time-consuming. 

The process of getting subtitles for your video is straightforward. You can submit your video through a link or upload it, choose the captioning options, pay online, and then wait to receive an email with the subtitle file. 

GoTranscript Subtitle Converter

Depending on the software you are using to reproduce your videos, you might need to use alternative file types for your subtitles. While most users are fine with SRT files, you can easily change them with GoTranscript’s online Subtitle Converter.

The web app supports 15 types of subtitle files, and it’s free to use.

Special Services

With such a reliable service, you can confidently use GoTranscript for medical, legal, academic, research, and clean verbatim transcripts. 

Why are these kinds of transcription jobs more demanding? Focus groups, for instance, have multiple speakers, often talking simultaneously, so these audio files include a lot of interruptions and unstructured discussions. That’s where experience in the field is essential to creating an ordered record.

Security

For sensitive work, it’s necessary to have confidence in the company that handles your files. Any data you share with GoTranscript is under NDA protection and secured with 2048-bit SSL encryption. All rights granted by the General Data Protection Regulation, or GDPR, are valid.

Is GoTranscript safe? Had there been any serious breaches, it would have reflected negatively on the company’s corporate image by now, especially since it has been in business for more than 15 years. Note that GoTranscript had an excellent Trustpilot rating as of the time of writing this review. 

How Does GoTranscript Work?

A team of highly skilled transcriptionists experienced in converting audio and video files into text is in charge of your transcription needs. 

In most cases, transcriptions can be completed within 24 hours. To use the service, simply upload your audio or video file to the GoTranscript website. Once the file has been uploaded, you will receive a free quote. 

Once you have accepted the quote, the transcribers will begin working on your file. You will receive an email with your transcript within a few hours or days, depending on the amount of work needed. 

The entire process is simple, efficient, and reasonably priced. 

Pricing

Our GoTranscript review found that pricing for this service is perfectly balanced, depending on the type of work you require. 

The base price for transcription starts at $0.77 per minute for a five-day service (applicable to bulk orders). The price also depends on the length of the material you send and turnaround times. Check the table below for exact pricing for the English language.

Minutes

5-day service

3-day service

1-day service

6-12 hour service

<2,500

$0.90/min 

$1.10/min

$1.30/min

$2.50/min

2,500+

$0.86/min

$1.05/min

$1.23/min

$2.38/min

5,250+

$0.81/min

$0.99/min

$1.17/min

$2.25/min

10,000+

$0.77/min

$0.94/min

$1.11/min

$2.13/min

Prices get much higher if you need a less commonly used language like Danish, Czech, Catalan, or Swedish - the best price you’ll get is $4.25 per minute.

GoTranscript has a customer loyalty program, and you can expect to save up to 15% on your orders. It will directly depend on the number of minutes your account has previously transcribed, and the discount will apply to your future orders. 

Customer Support

Is GoTranscript actually good? Customer satisfaction of 98.5%, and plenty of customer testimonials say so. Clients have access to customer support 24/7 through email or by phone.

Other Transcription Platforms

So, how does GoTranscript stack up against the competition? Human transcribers with plenty of experience are the main selling point of the GoTranscript transcription tool, but it’s not the only one.

GoTranscript vs. TranscribeMe

TranscribeMe starts with a similar price of $0.79 per minute. It employs native English speakers with workflows that adhere to HIPAA and GDPR.

It offers transcription for AIs to use and learn from. If a project has specific machine-learning parameters, TranscribeMe can create the AI dataset format you require. 

At the time of review, TranscribeMe had a poor score of 2.3 out of 5 on Trustpilot. Ratings are mostly one or five stars, but the total score shows that the company isn’t as responsive nor has the same customer satisfaction rates as GoTranscript.

GoTranscript vs. Rev

Rev is on a much more equal footing with GoTranscript. Besides offering similar paid services in multiple languages, it also has software solutions that understand speech and can be implemented in your projects.

Rev has one of the most accurate APIs for speech-to-text and brings in automation for best performance. The price of audio and video transcription is double what GoTranscript charges, and that’s the main downside. 

Otherwise, the company is highly rated on Trustpilot, at 4.4 out of 5, and the support team regularly reaches out to resolve disputes. 

The Final Verdict

Is GoTranscript legit? Will its services save you time and money? Yes, it will.

The company is reliable and has a vast pool of transcriptionists who work around the clock to get your files back as soon as possible. We liked the discounts available through the customer loyalty program, which, combined with expert service, create repeat customers. 

We can gladly recommend GoTranscript to anyone in need of high-quality transcription services at a reasonable price.

FAQ
Is GoTranscript legitimate?

Yes, it is. GoTranscript is a reliable and affordable transcription service with many satisfied customers.

Where is GoTranscript located?

GoTranscript is located in the United Kingdom; to be more specific, in Edinburgh, Scotland. However, most transcribers are remote freelance workers from all corners of the globe.

Is GoTranscript free?

GoTranscript as a service isn’t free, but it does offer free online tools that anyone can use to create their transcription.

If you are transcribing files yourself, then using a grammar checker as a browser extension is handy. Grammarly is the best choice in the market with its Chrome extension.

How long does it take to transcribe 1 hour of audio?

The industry standard for making a transcription of an hour-long video is four hours, but it depends on audio quality, among other factors. GoTranscript reviews by customers show that the company adheres as much as possible to the standard, and you can expect quick turnaround times for any files you send.