40+ Crucial Crowdfunding Stats in 2022

ByIvan Stevanovic
March 17,2022

Key Crowdfunding Stats in 2022 - Editor's Choice

  • The global crowdfunding market size was $84 billion as of 2018 and is expected to reach $114 billion by 2021.
  • Crowdfunding projects in North America generate $17.2 billion per year.
  • Fewer than a quarter (22.9%) of all crowdfunding operations end up being successful.
  • Successful crowdfunding campaigns raise an average of $33,430.
  • 40% of crowdfunding investments are focused on business and entrepreneurship, while 20% focus on social causes.
  • More than a third of Americans (36%) are unfamiliar with crowdfunding.
  • Global growth of the crowdfunding market is expected to maintain a CAGR of 16% between 2020 and 2025.
  • 17% of crowdfunding donations are made on mobile devices.
  • There are more than 185,400 successfully funded projects on Kickstarter.
  • GoFundMe has raised more than $9 billion from 120+ million donations worldwide so far.

Global Crowdfunding Industry Statistics

Let’s get the ball rolling with some of the key stats on crowdfunding worldwide. It’s difficult to accurately assess the overall size of the crowdfunding market. There are all sorts of factors to consider: the global volume of transactions with all of the associated costs, equities earned and their fluctuating value on the market, donations, indirect contributions of the industry to the global economy...

For this reason, many online crowdfunding statistics tend to throw around wildly different numbers, ranging from tens to hundreds of billions of US dollars. For the sake of simplicity, when we refer to the global market, we’re talking about everything related to crowdfunding, and when we mention transaction value, it’s purely the monetary value of crowdfunding transactions themselves.

One trend these stats clearly show is that North America is still the leading region driving the crowdfunding industry globally. The top crowdfunded projects are still those organized in business and entrepreneurship ventures, while social causes account for about a fifth of the total crowdfunding budget.

Finally, regulation crowdfunding - a popular method of avoiding registration requirements for securities-based crowdfunding projects - is gaining serious traction in the US.

The global crowdfunding market size was $84 billion as of 2018 and is expected to reach $114 billion by 2021.

(EY)

The US (42%), the UK (11%), and Canada (5%) are the leaders in the global crowdfunding market share.

(EY)

According to Statista’s crowdfunding facts, crowdfunding projects in North America generate $17.2 billion per year.

(Statista)

40% of crowdfunding investments are focused on business and entrepreneurship, while 20% focus on social causes.

(EY)

Global transaction value in crowdfunding is estimated to reach $940.9 million in 2020.

(Statista)

Regulation crowdfunding has raised over $367 million in the US between 2016 and 2020.

(Crowdfund Capital Advisors)

Crowdfunding Campaign Statistics

The core of every good crowdfunding effort is a well-thought-out and realized campaign. Proper crowdfund marketing can make all the difference: more than three-quarters of all campaigns fail to obtain the necessary funding. Most of those that do, however, end up exceeding it greatly.

With well over six million campaigns in 2019 alone, managing to both attract and retain crowdfunding donors is a key challenge for both crowdfunding companies and individuals.

The most successful crowdfunding campaigns tend to be ones organized for nonprofit causes. They generate almost twice as many funds compared to the industry average. Diversifying your crowdfunding sources and having a cause that people can believe in are the keys to success.

Well over 6 million crowdfunding campaigns (6,455,080) were organized globally during 2019.

(Fundly)

Fewer than a quarter (22.9%) of all crowdfunding operations end up being successful.

(Crowd Data Center)

Successful crowdfunded campaigns raise an average of $33,430.

(Crowd Data Center)

Statistics on crowdfunding show that $106 is the average pledge in a fully funded project.

(Crowd Data Center)

A typical crowdfunding campaign earns $5,270.

(Statista)

Crowdfunding for nonprofits tends to be much more successful, garnering $9,237 in donations on average.

(Fundly)

Nearly three-quarters (78%) of successful crowdfunding campaigns exceed their funding goals.

(Fundly)

A successful crowdfunding campaign has an average of 316 backers, while the global average is only 92.

(Crowd Data Center)

Starting a crowdfunding campaign off on the right foot is the key to its success. Most successful crowdfunded projects tend to capture the attention of the majority of their potential backers with a good initial pitch. People tend to have short attention spans though, and it’s important to keep your backers regularly updated and engaged.

Most crowdfunding backers are younger people, so making engaging and personal content that employs plenty of personal video and image material is a surefire way of getting and retaining the interest of your target audience.

Crowdfunding success rates often depend on having loyal repeat backers, as well as making large last-minute pushes as the funding deadlines start approaching. Many backers tend to generally like an idea but hold off from investing until they can see how the project develops.

They often end up forgetting about it in the process. Giving them something to go back to can make the difference between failing a campaign goal miserably and achieving it with flying colors.

Statistics about crowdfunding show that 42% of funds are raised in the first and last three days of a fundraising campaign.

(Fundly)

Over $7.2 billion was pledged to crowdfunding projects between January 2014 and July 2020.

(Crowd Data Center)

More than a third of Americans (36%) are unfamiliar with crowdfunding.

(Statista)

17% of crowdfunding donations are made on mobile devices.

(Fundly)

Crowdfunding drives that use images and videos generate 105% more funds.

(Fundly)

The average crowdfunding donor is between 24 and 35 years old.

(Fundly)

28% of donors to nonprofit crowdfunding platforms donate to the campaign again.

(Fundly)

Crowdfunding Growth Statistics

Although the rate of growth has somewhat slowed down in the last few years, crowdfunding is still showing signs of constant improvement, as the industry grows ever larger.

Of particular note is how things are changing in terms of the overall structure and distribution of crowdfunding funds. Back in 2016, the lending market accounted for 70% of the entire industry. Equity crowdfunding statistics from the past four years, however, show that things are slowly changing.

To be clear, the industry still primarily revolves around its lending segment. However, equity crowdfunding is currently growing more than three times as quickly, so it will be interesting to see where we are 10 years from now.

The global growth of the crowdfunding market is expected to occur at a compound annual growth rate of 16% between 2020 and 2025.

(Research and Markets)

According to Statista’s crowdfunding data, the value of crowdfunding transactions will grow at a CAGR of 5.8% to an estimated $1,180.5 million by 2024.

(Statista)

Real estate crowdfunding is projected to grow to $9 billion by 2021.

(EY)

Equity crowdfunding is the fastest-growing branch of crowdfunding, with a projected CAGR of 33.9% between 2016 and 2021.

(EY)

Real Estate Crowdfunding Statistics

Real estate is one of the most consistent segments of the global crowdfunding market when it comes to growth. With average investment returns being no smaller than 10%, it’s little wonder that the industry has a solid future ahead of it.

With almost two-thirds of the crowdfunded real estate market investments in 2018, the Americas are driving the majority of the industry, with the US and Canada being the largest markets. In terms of growth, however, crowdfunding stats show the EU and other European countries as the fastest-growing players.

Although residential property investment still dominates the market, experts predict lucrative future gains for investors ready to support the growing commercial sector.

The global crowdfunding real estate market is estimated to reach $8.3 billion in 2020.

(EY)

With $6 billion in crowdfunded investments as of 2018, the Americas are the leading player on the real estate investment market.

(EY)

Residential properties currently account for more than 50% of all crowdfunded real estate investments.

(FNF Research)

Kickstarter Stats

Since its debut in 2009, Kickstarter has been the crowdfunding platform of choice for most artists and content creators around the world. With well over $5 billion in total raised funds and a supporter base reaching nearly 20 million people across the globe, it has pretty much become an economy of its own over the years.

It’s also a promising platform in terms of project success, with nearly 40% of campaigns achieving or surpassing their funding goals, which is quite a bit better than the industry average.

The top crowdfunding campaigns in terms of money raised are without doubt the ones relating to video games. In fact, the industry as a whole has seen entire genres and companies saved from fading into oblivion through Kickstarter-backed funding campaigns.

That said, it’s a platform most widely used by filmmakers and video creators. On the other hand, while there are very few dance-related projects, they tend to do better than average with backers.

As of August 2020, $5.15 billion had been pledged to Kickstarter projects.

(Kickstarter)

Kickstarter has more than 18 million backers and nearly 64 million total pledges.

(Kickstarter)

According to the company’s official crowdfunding stats, there are more than 185,400 successfully funded projects on Kickstarter.

(Kickstarter)

The majority of successfully funded projects on Kickstarter raised between $1,000 and $10,000.

(Kickstarter)

More than 300,000 projects - 304,286, to be precise - have failed on Kickstarter.

(Kickstarter)

More than a third of Kickstarter projects get successfully funded (37.86%).

(Kickstarter)

With a total of $1.34 billion in investments, video games are the largest revenue generators on Kickstarter.

(Kickstarter)

With 75,000 launched projects, film and video is the most prolific Kickstarter category.

(Kickstarter)

Dance is the most successful Kickstarter category, with more than three-fifths (61%) of projects getting fully funded.

(Kickstarter)

GoFundMe Statistics

Another titan of the crowdfunding industry, GoFundMe takes a different approach to kickstarter. It allows people to raise money for all sorts of life events, ranging from celebrations to dealing with unexpected tragedies and hardships, such as illnesses, accidents, or natural calamities. It’s also a fantastic platform when it comes to crowdfunding for startups, although that’s not the primary focus here.

GoFundMe’s crowdfunding industry report shows us that while the company has raised nearly double the money that Kickstarter has, most donations tend to be fairly small. Instead, as our previous stats have shown, the nonprofit nature of a lot of the campaigns draws in a lot more people than most other platforms can hope for.

GoFundMe has so far raised over $9 billion from 120+ million donations worldwide.

(GoFundMe)

40% of all donations on GoFundMe are worth less than $50.

(GoFundMe)

(GoFundMe)

A new fundraiser is started on GoFundMe every eight seconds.

(GoFundMe)

The most active donor on GoFundMe has donated 293 times to 234 different fundraisers.

(GoFundMe)

20% of all fundraisers in 2019 received donations from more than one country.

(GoFundMe)

60% of all GoFundMe donors in 2019 were new to the platform.

(GoFundMe)

A Short Guide to Crowdfunding

Although it is a centuries-old concept, the intricacies of modern crowdfunding often still confuse people. What do equity crowdfunding stats mean? Are reward-based donations any different from traditional financial investments? To answer some of these questions, let’s briefly summarize what the three main types of crowdfunding are.

Donation-based

As the name implies, this is a very common crowdfunding method and one of the most widely spread ones on the market. Essentially, people pledging money do not expect any monetary or equity-based reward. A typical example is charity crowdfunding, as well as various types of donations aimed at scientific and educational projects.

Reward-based

A large contributor to global crowdfunding stats, this type of crowd-sourced financing is effectively a variation of the donation system in which backers are offered a tiered system of rewards in exchange for their financial support. Although there is no monetary or equity gain, the rewards themselves make this type of funding more of an exchange of commodities than an altruistic effort. Kickstarter is a prime example of a reward-based crowdfunding platform.

Equity-based

The final type of crowdfunding is all about investments aimed at long-term gains. Equity crowdfunding data shows that “donors” are typically investors looking to secure financial returns from a share of profits obtained by buying stock in a company. Crowdfunded equity is a big part of startup crowdfunding, for example. Another notable example is financing real estate projects for renting purposes.

There are many more intricacies and details associated with the system, but these basics should be enough to help you get started.

 

Frequently Asked Questions
Does crowdfunding give equity?

In some cases, yes. As many real estate crowdfunding stats show, investing in companies or real estate projects can give tangible financial rewards. In theory, non-monetary rewards offered by some projects can potentially be sold for equity, too.

Is crowdfunding a donation or investment?

It can be both. See our short guide to crowdfunding for more details.

Can you make money with crowdfunding?

Of course. Just look at our crowdfunding stats above. While only a relatively small percentage of funding campaigns end up fully funded (22.9%), the majority of them manage to raise at least some money.

What percentage of Kickstarters are successful?

We have an exact figure for you: 37.86%. Kickstarter is one of the most successful crowdfunding platforms around. Although it supports primarily the creative sector, many strange and wonderful projects have been funded on the platform over the years.

Crowd Data Center

Crowdfund Capital Advisors

EY

FNF Research

Fundly

GoFundMe

Kickstarter

Research and Markets

Statista

About the author

Ivan is an energetic ambivert with a passion for creative writing, music, languages and technology. He loves writing about small businesses and startups, and is on a constant mission to help you make the most informed choices about the various aspects of running your own business. In his free time, he enjoys playing and listening to music, biking, cooking, reading novels and playing video games.

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Call centers are an inescapable element of running almost every customer-centric business. Regardless of whether you are offering a product or a service or using a call center to market them, you need to provide a line of communication with your customers.  Not all support and call centers actually require a phone line. Call center statistics show that the industry has moved online to a large degree, and many other trends are emerging as companies strive to provide a better customer experience.  Let’s see some of the most important stats about the call center industry in 2022. Call Center Industry Statistics - Key Findings The global market value of call centers is estimated to reach $496 billion by 2027. 87% of employees in call centers report high-stress levels at their job. The contact center software market will be worth $149.58 billion by 2030. Businesses lose approximately $75 billion yearly because of poor customer service. 35% of customers want customer support agents to help them resolve issues in one interaction. General Call Center Operation Statistics Call centers are an essential industry nowadays, especially as many people turn to customer support. After all, the world has made a significant shift toward performing most of its daily life online. So let's check some of the most important stats about this industry. The global market value of call centers is estimated to reach $496 billion by 2027. (Report Linker) Research suggests that the industry's value will keep increasing at a projected CAGR rate of 5.6% between 2020 and 2027. In-house call center solutions have a 5.5% projected growth rate during the same period, while outsourcing will grow by 5.9%. In 2020, US call centers accounted for 29.49% of the global call center market. (Report Linker) The overall global market was valued at $339.4 billion in 2020, with the US share at approximately $100.1 billion in 2020. Other notable markets worldwide were China, Japan, Canada, and Germany, all with strong growth estimates.  Almost a quarter of all call centers in the US made less than $250 million in 2020. (Statista) 24%, to be precise. 13% earned more than $25 billion. 4% made between $15 and $25 billion, while 19% earned anywhere from $5 to $15 billion, and another 19% made between $1 and $5 billion. The contact center software market will be worth $149.58 billion by 2030. (Grand View Research, Inc) According to call center statistics for software, the industry's market size is $28.09 billion in 2022, up from $23.9 billion in 2021. If it continues following the estimated CAGR of 23.2% between 2022 and 2030, it should reach a staggering $149.58 billion by 2030. In 2020, US call center businesses employed 2.83 million people. (Statista) The number of employees in the call center businesses grew steadily from 2014 when 2.51 million people worked in this industry. This trend changed in 2020, though, which saw a drop in the number of employees in the contact center industry compared to 2019’s 2.92 million. Businesses lose approximately $75 billion yearly because of poor customer service. (Forbes)  Based on research in NewVoiceMedia’s 2018 “Serial Switchers” report, Forbes announced in 2018 that many customers were abandoning companies due to poor customer service. Recent research conducted by Salesforce shows that 91% of customers will make another purchase at the same company after a good customer service experience.  In comparison, 70% said they would not buy a product from a company with long wait hours for customer support. If your company is struggling with similar issues, consider investing in call tracking software. Call Center Stats on Customer Satisfaction  Customer support is an essential part of providing a quality service, and companies need to pay close attention to customer satisfaction in this area. The following stats tell us more about customer preferences regarding call centers and support. 77% of customers appreciate proactive customer service. (Zippia) On top of wanting instant support, customers also expect customer representatives and sales reps to anticipate their needs and address them accordingly. Companies that can do that are much more popular with customers. 76% of customers prefer using different support channels depending on context. (Salesforce) According to the call center analysis by Salesforce, email is still the most popular customer support channel, followed by phone and in-person support. Online chat and mobile apps take fourth and fifth place, respectively. 78% of customers don’t like support agents that sound like they are reading from a script. (Zippia) Personalized sales and support communication has been the key for a while now. 52% of customers expect custom-tailored offers at all times, and 66% want the companies “to understand their unique needs and expectations.”  This is no small feat, especially for the largest call center companies serving thousands of customers. Ensuring your company uses good call center software is only half the battle. You’ll still need quality support agents who can convince your customers that their needs are important to your company. 50% of customers believe that the customer service and support from most companies need a major overhaul. (Salesforce) While half of the customers expect better customer support, 60% agree that companies need to improve their trustworthiness, and 55% think companies should work more on their environmental practices. Statistics show that companies focusing on “making the world a better place” always do well. Surprisingly, improving the product was ranked lower, as was using better technology and working on the overall business model. 35% of customers want customer support agents to help them resolve issues in one interaction. (Microsoft’s 2020 Report) Quick problem resolution should be one of the most important call center metrics. Over a third of customers in a Microsoft survey from 2019 said that resolving issues in one interaction should be a priority for the customer support team. 31% claimed that getting a knowledgeable agent is the most important, and 20% said that not having to repeat the same information is crucial. The latter seems like a growing problem, as more than half of customers felt that the departments providing support are not always in sync.  These are definitely the key call center metrics that every company should pay attention to. 92% of consumers hesitate when buying a product if it has no customer reviews. (Fan & Fuel) Worse still, 35% might not buy a product at all after reading just one negative review. According to Zendesk, word of mouth is also extremely powerful: 95% of customers will tell others about a bad experience, and 87% will share good ones.  Unfortunately, another survey shows that 79% of consumers who shared their poor online experience with customer support got ignored. Companies making this mistake should consider hiring a good reputation management service, as it will help improve their sales in the long run. Must-Know Information About Call Center Workers Despite the push toward automatization, live agents are still the pillars of any good customer support team. Here are some stats about the call center workforce. There were approximately 286,696 call center agents employed in the US in 2021. (Zippia) The majority of call centers are located in Texas, or more specifically in Dallas and Houston. The average age of a call center employee is 40 years. Furthermore, 67.2% of all agents are women, while 27.9% are men. 87% of employees in call centers report high stress levels at their job. (Cornell University) Handling customer requests every day is not an easy job. Customer support agents are typically the first line of defense against angry customers, leading to very alarming call center stress statistics. 80% of agents experience angry customers blaming them for things out of their control.  Undefined expectations, lack of incentives, and boredom with mundane, repetitive tasks cause agents to be miserable at work, which, in return, translates into poorer customer experience stats across the board. The average salary of a call center employee is $27,765 per year. (Zippia) Salaries for new agents start at around $20,000 per annum. Those of the 10% top-performing agents can go up to $36,000 or more. The turnover rate for call center agents is over 40% globally. (ICMI) (Mercer) When these call center turnover statistics are compared to the 22% average turnover rate across all industries in the US, it’s easy to see that job satisfaction levels in call centers are troublingly low. Companies need to look into ways of making the job less stressful for their employees and using modern technologies such as AI bots to help facilitate communication with customers. Call Center Technology Trends Good implementation of modern technologies is essential for improving call center statistics and metrics. Let’s check how big of a role software plays in customer support these days.   90% of businesses that use it find live chat software helpful for streamlining call center operations.  (Zippia) According to Zippia’s findings published in December 2021, 29% of all businesses and 61% of those in the B2B sector already use live chat software. 32% of businesses are implementing CRM systems to boost sales and enhance customer relationships. (Zippia) Customer Relationship Management software has an excellent track record of increasing customer engagement. Unfortunately, according to customer service and call center metrics, only a third of businesses make use of it currently. Considering that 31% of customer support teams think that their companies see their work as an expense rather than an opportunity to increase sales, this is not all that surprising. 87% of global organizations that implemented AI did so believing it would give them an advantage over the competition. (Statista) According to Statista, almost 90% of the organizations that implemented AI did so to keep up with the competition, while only 63% did so due to customer demand. Pressure to reduce costs was also a major factor (72%), along with the ability to move into new business spheres (78%). In 2020, 37% of all messages to brand social media accounts were related to customer service issues. (Sprout Social) (Statista) However, most messages (59%) were positive, as customers wished to express their happiness with an excellent experience they’ve had with the brand.  Call center statistics show that in 2020, 75% more customers used  Instagram to message businesses, while Facebook saw a 20% growth in this category. If you are considering implementing social media into customer support options, keep in mind that 18% of customers expect an immediate response; it might be worth investing in social media management tools to help your support team out.
By Vladana Donevski · April 11,2022

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