Coworking Statistics You Need to Know in 2022

ByIvan Stevanovic
March 17,2022

A hacker, a video game designer, an Austrian entrepreneur, a social media enthusiast, and a feminist all walk into a bar. And now the bar is a coworking space.

In reality, we can trace the evolution of coworking over a decade of development. So before we get into the nitty-gritty of coworking statistics, let’s take a brief look at the history of coworking itself.

1995

First, the hacker. It’s 1995 in Berlin, Germany, and 17 computer engineers have just created one of the first ever “hackerspaces”: c-base. This is a place to exchange ideas and codes, and to meet like-minded people.

1999

Fast forward a few years and video game designer Bernard DeKoven coins the term coworking, albeit referring to the way we work and not the space we work in. Coworking trends at this time are still focused around Europe.

2002

Two Austrian entrepreneurs set up the first true coworking workspace in the world. Situated in an old factory in Vienna, Schraubenfabrik houses a motley crew of freelancers, startups, consultants, and even architects. It’s a coworking hub in all but name.

2005

The name as it is used today was officially coined by a guy called Brad Neuberg, who set up the first official coworking space back in August of 2005. He did so by renting a space at a feminist collective called Spiral Muse in the Mission district of San Francisco. He was helped by Chris Messina, a guy best known for his invention of the much-loved (or hated?) Twitter hashtag. And just like that, coworking as we know it was born. Now let’s get down to some stats, shall we?

Key Coworking Statistics - Our Top Picks

  • There were nearly 19,000 coworking spaces worldwide in 2019.
  • There were more than 3 million coworkers globally in 2019.
  • With over 80 million square feet of flexible workspace, the US leads the global coworking market in terms of real estate.
  • With over 11,000 coworking spaces, the Asia-Pacific region is the world’s largest coworking region.
  • Freelancers are still the largest coworking demographic in the world.

General Coworking Industry Statistics

Let’s start with some general statistics so you can get a feel for the state of the coworking industry.

There were nearly 19,000 coworking spaces worldwide in 2019.

(Statista)

According to Statista’s coworking space worldwide statistics, there are currently around 18,700 coworking spaces around the globe. The number is growing daily and is expected to reach nearly 26,000 by 2025.

There were more than 30,000 flexible workspaces globally in 2019.

(GCUC)

Flexible workspaces are gaining popularity with both freelancers and enterprise companies. They are forecasted to nearly double their 2017 numbers (26,000) by 2022, when it’s expected there will be around 49,500 flexible workspaces. This is in large part due to a surge of new coworking spaces around the globe.

Global, the estimates put the market value of flexible workspaces at $26 billion.

(Allwork.Space)

There are more and more shared office space companies in the world. It’s becoming a major industry that’s attracting the big players in the corporate world.

There were more than 3 million coworkers globally in 2019.

(GCUC)

According to the GCUC global coworking report, there are currently 3.1 million coworkers in the world and the number is forecasted to nearly double by 2022. The largest growth is expected in the Asia-Pacific region.

65% of people working in coworking spaces are younger than 40.

(Deskmag)

The median age of coworkers as of 2017 is 35, up from 33.5 in 2012. Most people sharing a flexible working space are between 30 and 39 years old, but only 12% are over the age of 50. However, the median age is increasing slightly each year.

With more than 11,000 coworking spaces, the Asia-Pacific is the world’s largest coworking region.

(GCUC)

According to global coworking statistics there are 11,592 flexible workspaces in the Asia-Pacific region, followed by 6,850 in Europe, the Middle East, and Africa, while there are 6,293 in the US.

On average, there were 185 members per coworking space worldwide in 2019.

(Statista)

This steadily rising number shows that coworking office spaces are growing not only in number, but in size as well. With a growth rate of nearly 500% from 2012 to 2019, we can only predict that cowork spaces will continue to get larger and attract more workers in the future.

In total, the US has more than 80 million square feet of flexible workspace, making it the global leader in terms of coworking real estate.

(Coworking Resources)

Coworking space statistics indicate that USA leads the world in this segment, ahead of the UK with 60 million square feet. New York, or more specifically Manhattan, accounts for a large chunk of the industrial coworking space in the country.

Freelancers are still the largest coworking demographic in the world.

(Deskmag)

According to Deskmag’s research, the average coworking hub is still well-populated by freelancers, who account for around 41% of the workforce. However, coworking occupancy rates show that corporate workers come in close behind them, at 36%. This suggests that larger companies are making good use of shared working spaces, too.

The IT industry has the largest number of coworkers, followed by PR, marketing, and sales employees.

(Deskmag)

With 22%, IT professionals dominate the coworking workspace ahead of PR, marketing, and sales employees at 14% and consultants at 6%. We can also see that the IT industry is strengthening its lead, while there are now fewer consultants in shared work spaces than in previous years.

With 11% of the market share, Regus is the world’s largest coworking space operator.

(GCUC)

GCUC’s coworking infographic shows us two interesting trends: that Regus dominates the coworking space operator market, and that the top five shared office space companies in the world account for only 14% of the overall market coverage. This suggests that a large chunk of coworking spaces remain independently operated.

Women make up around 40% of the coworking workforce.

(Deskmag)

Industry coworking spaces are becoming increasingly popular among women. The previously male-dominated industry is becoming home to more and more women, mostly in the freelance sector (46%). If we look at global coworking survey statistics, the numbers show that across all fields women make up around 44% of coworking staff.

Coworking is growing in popularity outside of freelancers and startups.

(CNBC)

WeWork statistics show a 90% increase in the number of enterprise companies and a 360% increase in members from enterprise companies making use of WeWork’s services in 2017. These companies included big names like Microsoft, Spotify, Pinterest, and HSBC. More and more corporate employees are opting for sharing an office with a coworker in one of the many coworking office hubs opening up around the world.

Most people consider the social aspect when joining a coworking space.

(Deskmag)

According to Deskmag’s coworking survey, people choose a coworking space based on it having an enjoyable atmosphere (59%), to interact with others (56%), and to build a sense of community around themselves (55%).

Most coworkers prefer 24/7 access to their coworking space.

(Deskmag)

According to Deskmag’s research, 59% of those surveyed said they would prefer 24/7 access to their coworking space. Coworking statistics show that people look at coworking hubs as homes away from home; they feel much more comfortable when they aren’t bound by traditional office working hours.

Coworking Growth Statistics

Coworking is already a huge and well-developed industry in 2022, but growth predictions show that it has yet to reach its full potential. Here are some statistics that prove this point.

By the end of 2019 there will be an estimated 696 new coworking spaces in the US and 1,688 worldwide.

(Coworking Resources)

Coworking forecast numbers indicate that almost 40% of the coworking spaces opened globally this year will be opened in the US. Although China is a rapidly growing market, the US still leads the world in the number of newly opened coworking office spaces.

65.3% of newly opened coworking spaces are opened by new businesses.

(Coworking Resources)

The other 34.7% are made up of chains or secondary/tertiary locations opened up by companies. This shows that startups, independent business owners, and entrepreneurs still drive the majority of the industry’s growth.

The US ranks eighth in the world in coworking growth per capita.

(Coworking Resources)

Coworking growth statistics show that Luxembourg is leading the world with 8.5 new spaces every year per million inhabitants. At 2.8 per million, the US is tied with Canada and behind Australia, the UK, New Zealand, Ireland, and Singapore.

China is rapidly becoming one of the world’s largest coworking markets.

(Allwork.Space)

The number of coworking locations in China is growing rapidly. It nearly doubled between 2014 and 2016 and is expected to reach almost 5,000 by 2020. More than 6 million startup businesses were registered in China in 2017. If coworking trends continue at current rates, China is set to become one of the largest coworking markets in the world.

New York and London are the world’s leading cities in terms of the number of new coworking space opening up.

(Coworking Resources)

A new coworking office space opens up roughly once a week in New York and once every five days in London. Other big hubs include Toronto, Austin, Denver, Dallas, Los Angeles, Houston, Melbourne, and Chicago. Outside of the UK, coworking statistics in Europe are trending upward in Berlin and Paris, with 21.9 and 28.5 days between new coworking hub openings respectively.

California and Texas have the largest number of new coworking spaces opened per year in the US.

(Coworking Resources)

Although Manhattan leads the world in the number of newly opened coworking office spaces per year, California (111) and Texas (100) come out ahead of New York (87) in the states race. Coworking space statistics in the USA show that the other two major players are Colorado with 44 and Florida with 39 new coworking spaces opened every year.

Coworking Benefits

Work statistics globally show a move towards coworking spaces in favor of traditional offices. Why are more and more people taking the plunge and what are the benefits you can expect from joining the coworking revolution? Let’s find out below.

Coworking reduces loneliness and makes workers happier.

(Small Business Labs)

Of all the coworking stats we can throw at you, this might just be the most important one. A whopping 89% of coworkers say they feel happier after joining a coworking space and as many as 83% say it makes them feel less lonely. The cosy, relaxed nature of most coworking hubs contributes to social interactions and helps boost spirits at work.

Coworking creates more motivated and successful workers.

(GCUC)

According to GCUC’s survey, 84% of coworkers say working in a coworking hub makes them more motivated. Other responses show that 69% say they have obtained new skills and 68% say their existing skills have improved since joining a coworking office space. GCUC’s coworking space industry analysis paints a clear picture - coworking spaces create better workers!

Coworking leads to better networking opportunities.

(Small Business Labs)

The survey by Smallbiz shows that 82% of respondents have expanded their professional network since joining a coworking office space. If you’re looking to grow your network of professional contacts, joining a coworking hub may be just the ticket!

Coworking Challenges

So far we’ve highlighted some promising coworking stats and mentioned the growth statistics and benefits of coworking. Before we wrap things up, let’s look at a few stats that show the challenges this rapidly growing industry still faces in 2022.

Attracting new members was the biggest challenge for coworking spaces in 2019.

(Statista)

Attracting new people is the number one problem for coworking spaces according to Statista. Nearly two-thirds of those surveyed by Statista identified the lack of new blood as the biggest concern. After all, what is a coworking space without workers? Financial difficulties, lack of space, general workload, and administrative tasks are some of the other common problems.

Only 42% of coworking spaces globally were profitable in 2018.

(Deskmag)

According to Deskmag, global numbers don’t paint a flattering picture in terms of the profitability of coworking spaces. Global coworking space statistics show that only 42% of these spaces are profitable, 33% manage to break even, and as many as 25% operate at a loss. These numbers are a bit better in the US, with 52% of spaces operating at a profit and only 17% incurring losses.

Rent is still the biggest expense when starting a coworking space.

(Wun Systems)

High rental costs are still the primary expense when starting a new coworking hub. Making up 40% of the overall expenditure budget, rent costs more than employee wages (16%) and upkeep costs (15%) put together. In 2019 the global coworking forecast looked much the same - rent prices remained the largest financial burden for cowork spaces.

Frequently Asked Questions
What are the benefits of coworking?

Coworking improves happiness and motivation. It also helps you learn new skills and master existing ones, while improving your networking opportunities.

How many coworking spaces are there in the US?

According to coworking stats for 2019, there were over 5,000 coworking spaces in the US alone and 19,000 around the world.

What is a coworking office space?

A coworking office space is a business model that involves individuals working independently or collaboratively within a shared office space. Unlike in a typical office, those coworking are usually not employed by the same organization. However, this has begun to change in recent years.

How do I choose a coworking space?

Generally, most people pick a coworking space that makes them feel comfortable and relaxed. There are many factors to consider - location, cost, the type of work you will be doing, whether you prefer to work alone or in a group, and so on.

How many people use coworking space?

Coworking statistics show that about 3.1 million people are currently using coworking spaces around the world. This number is estimated to grow to over 5 million in the next few years.

How much does coworking space cost?

The average monthly cost of a 24/7 permanently accessible coworking desk is $387 a month in the US, €245 in the Eurozone, and £200 in England. Shared workspace companies offer better deals in cheaper cities, but you have to pay a pretty penny if you want a snazzy office in downtown Manhattan. Flexible desks are also much cheaper, but you lose 24/7 access to your station.

Sources

About the author

Ivan is an energetic ambivert with a passion for creative writing, music, languages and technology. He loves writing about small businesses and startups, and is on a constant mission to help you make the most informed choices about the various aspects of running your own business. In his free time, he enjoys playing and listening to music, biking, cooking, reading novels and playing video games.

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Call centers are an inescapable element of running almost every customer-centric business. Regardless of whether you are offering a product or a service or using a call center to market them, you need to provide a line of communication with your customers.  Not all support and call centers actually require a phone line. Call center statistics show that the industry has moved online to a large degree, and many other trends are emerging as companies strive to provide a better customer experience.  Let’s see some of the most important stats about the call center industry in 2022. Call Center Industry Statistics - Key Findings The global market value of call centers is estimated to reach $496 billion by 2027. 87% of employees in call centers report high-stress levels at their job. The contact center software market will be worth $149.58 billion by 2030. Businesses lose approximately $75 billion yearly because of poor customer service. 35% of customers want customer support agents to help them resolve issues in one interaction. General Call Center Operation Statistics Call centers are an essential industry nowadays, especially as many people turn to customer support. After all, the world has made a significant shift toward performing most of its daily life online. So let's check some of the most important stats about this industry. The global market value of call centers is estimated to reach $496 billion by 2027. (Report Linker) Research suggests that the industry's value will keep increasing at a projected CAGR rate of 5.6% between 2020 and 2027. In-house call center solutions have a 5.5% projected growth rate during the same period, while outsourcing will grow by 5.9%. In 2020, US call centers accounted for 29.49% of the global call center market. (Report Linker) The overall global market was valued at $339.4 billion in 2020, with the US share at approximately $100.1 billion in 2020. Other notable markets worldwide were China, Japan, Canada, and Germany, all with strong growth estimates.  Almost a quarter of all call centers in the US made less than $250 million in 2020. (Statista) 24%, to be precise. 13% earned more than $25 billion. 4% made between $15 and $25 billion, while 19% earned anywhere from $5 to $15 billion, and another 19% made between $1 and $5 billion. The contact center software market will be worth $149.58 billion by 2030. (Grand View Research, Inc) According to call center statistics for software, the industry's market size is $28.09 billion in 2022, up from $23.9 billion in 2021. If it continues following the estimated CAGR of 23.2% between 2022 and 2030, it should reach a staggering $149.58 billion by 2030. In 2020, US call center businesses employed 2.83 million people. (Statista) The number of employees in the call center businesses grew steadily from 2014 when 2.51 million people worked in this industry. This trend changed in 2020, though, which saw a drop in the number of employees in the contact center industry compared to 2019’s 2.92 million. Businesses lose approximately $75 billion yearly because of poor customer service. (Forbes)  Based on research in NewVoiceMedia’s 2018 “Serial Switchers” report, Forbes announced in 2018 that many customers were abandoning companies due to poor customer service. Recent research conducted by Salesforce shows that 91% of customers will make another purchase at the same company after a good customer service experience.  In comparison, 70% said they would not buy a product from a company with long wait hours for customer support. If your company is struggling with similar issues, consider investing in call tracking software. Call Center Stats on Customer Satisfaction  Customer support is an essential part of providing a quality service, and companies need to pay close attention to customer satisfaction in this area. The following stats tell us more about customer preferences regarding call centers and support. 77% of customers appreciate proactive customer service. (Zippia) On top of wanting instant support, customers also expect customer representatives and sales reps to anticipate their needs and address them accordingly. Companies that can do that are much more popular with customers. 76% of customers prefer using different support channels depending on context. (Salesforce) According to the call center analysis by Salesforce, email is still the most popular customer support channel, followed by phone and in-person support. Online chat and mobile apps take fourth and fifth place, respectively. 78% of customers don’t like support agents that sound like they are reading from a script. (Zippia) Personalized sales and support communication has been the key for a while now. 52% of customers expect custom-tailored offers at all times, and 66% want the companies “to understand their unique needs and expectations.”  This is no small feat, especially for the largest call center companies serving thousands of customers. Ensuring your company uses good call center software is only half the battle. You’ll still need quality support agents who can convince your customers that their needs are important to your company. 50% of customers believe that the customer service and support from most companies need a major overhaul. (Salesforce) While half of the customers expect better customer support, 60% agree that companies need to improve their trustworthiness, and 55% think companies should work more on their environmental practices. Statistics show that companies focusing on “making the world a better place” always do well. Surprisingly, improving the product was ranked lower, as was using better technology and working on the overall business model. 35% of customers want customer support agents to help them resolve issues in one interaction. (Microsoft’s 2020 Report) Quick problem resolution should be one of the most important call center metrics. Over a third of customers in a Microsoft survey from 2019 said that resolving issues in one interaction should be a priority for the customer support team. 31% claimed that getting a knowledgeable agent is the most important, and 20% said that not having to repeat the same information is crucial. The latter seems like a growing problem, as more than half of customers felt that the departments providing support are not always in sync.  These are definitely the key call center metrics that every company should pay attention to. 92% of consumers hesitate when buying a product if it has no customer reviews. (Fan & Fuel) Worse still, 35% might not buy a product at all after reading just one negative review. According to Zendesk, word of mouth is also extremely powerful: 95% of customers will tell others about a bad experience, and 87% will share good ones.  Unfortunately, another survey shows that 79% of consumers who shared their poor online experience with customer support got ignored. Companies making this mistake should consider hiring a good reputation management service, as it will help improve their sales in the long run. Must-Know Information About Call Center Workers Despite the push toward automatization, live agents are still the pillars of any good customer support team. Here are some stats about the call center workforce. There were approximately 286,696 call center agents employed in the US in 2021. (Zippia) The majority of call centers are located in Texas, or more specifically in Dallas and Houston. The average age of a call center employee is 40 years. Furthermore, 67.2% of all agents are women, while 27.9% are men. 87% of employees in call centers report high stress levels at their job. (Cornell University) Handling customer requests every day is not an easy job. Customer support agents are typically the first line of defense against angry customers, leading to very alarming call center stress statistics. 80% of agents experience angry customers blaming them for things out of their control.  Undefined expectations, lack of incentives, and boredom with mundane, repetitive tasks cause agents to be miserable at work, which, in return, translates into poorer customer experience stats across the board. The average salary of a call center employee is $27,765 per year. (Zippia) Salaries for new agents start at around $20,000 per annum. Those of the 10% top-performing agents can go up to $36,000 or more. The turnover rate for call center agents is over 40% globally. (ICMI) (Mercer) When these call center turnover statistics are compared to the 22% average turnover rate across all industries in the US, it’s easy to see that job satisfaction levels in call centers are troublingly low. Companies need to look into ways of making the job less stressful for their employees and using modern technologies such as AI bots to help facilitate communication with customers. Call Center Technology Trends Good implementation of modern technologies is essential for improving call center statistics and metrics. Let’s check how big of a role software plays in customer support these days.   90% of businesses that use it find live chat software helpful for streamlining call center operations.  (Zippia) According to Zippia’s findings published in December 2021, 29% of all businesses and 61% of those in the B2B sector already use live chat software. 32% of businesses are implementing CRM systems to boost sales and enhance customer relationships. (Zippia) Customer Relationship Management software has an excellent track record of increasing customer engagement. Unfortunately, according to customer service and call center metrics, only a third of businesses make use of it currently. Considering that 31% of customer support teams think that their companies see their work as an expense rather than an opportunity to increase sales, this is not all that surprising. 87% of global organizations that implemented AI did so believing it would give them an advantage over the competition. (Statista) According to Statista, almost 90% of the organizations that implemented AI did so to keep up with the competition, while only 63% did so due to customer demand. Pressure to reduce costs was also a major factor (72%), along with the ability to move into new business spheres (78%). In 2020, 37% of all messages to brand social media accounts were related to customer service issues. (Sprout Social) (Statista) However, most messages (59%) were positive, as customers wished to express their happiness with an excellent experience they’ve had with the brand.  Call center statistics show that in 2020, 75% more customers used  Instagram to message businesses, while Facebook saw a 20% growth in this category. If you are considering implementing social media into customer support options, keep in mind that 18% of customers expect an immediate response; it might be worth investing in social media management tools to help your support team out.
By Vladana Donevski · April 11,2022

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