20+ Coffee Industry Statistics That’ll Stir Up Your Curiosity

Anyone who has ever been on a hunt for unique handmade items, vintage treasures, and local artisan products has most likely heard about Etsy. This creative online marketplace started out in 2005 as a project by a group of enthusiasts from Brooklyn, New York. Etsy has soon become an online refuge for artists and artisans from all over the world.  The platform has grown into a $33.75 billion business from very humble beginnings. If you're interested in learning more about this eCommerce giant and its journey to the top, check out our Etsy statistics below. Top Etsy Statistics: Editor’s Choice With a market cap of over $17 billion, Etsy is the 12th largest online marketplace globally. Etsy’s annual net income in 2021 reached $493 million. As of 2020, Etsy has 1,209 employees. 97% of Etsy sellers run their shops from home. 62% of sellers on Etsy are from the United States. In 2020, 81% of Etsy sellers identified as women. With a 25% seller share, Home & Living is the most popular category on Etsy. 71% of Etsy sellers consider it important to grow their business sustainably and responsibly. General Etsy Stats To better understand this eCommerce platform and its users, we've compiled a list of some general Etsy statistics. Read below to learn about the number of active buyers and sellers, the revenue Etsy has generated over the years, and the best-seller categories of products available for sale. With a market cap of over $17 billion, Etsy is the 12th largest online marketplace globally. (CompaniesMarketCap) With a market cap of $17.90b as of March 2022, Etsy scores above JD Health, Zalando, and Rakuten, to name a few prominent companies.  Etsy traffic statistics have increased majorly during 2020, boosting profits significantly. Nevertheless, the market is still dominated by eCommerce giants such as Amazon, Alibaba, Meituan, Jingdong, and Shopify. There were around 7.5 million active sellers on Etsy in 2021, a nearly 75% increase on 2020. (BussinessOfApps) Back in 2019, there were almost $2.7 million active sellers on Etsy. Only a year later, the figures went up over 60% to around 4.3 million people worldwide, only to balloon by nearly 75% to 7.5 million in 2021. As testified by many Etsy sellers, statistics have never looked so good. The reason behind such a steep surge is most likely the COVID-19 pandemic which forced many people to start selling online exclusively.  The number of active Etsy buyers reached 96.3 million in 2021. (BussinessOfApps) Compared to 2019, when some 46.3 million people bought goods on Etsy regularly, 2020 has brought a surge of over 75% for a record 81.8 million active buyers on the platform. This was then followed by a smaller but still impressive 17% increase to 96.3 million users in 2021. Judging by the Etsy buyer statistics, people have heartily embraced the online shopping model forced by the COVID-19 pandemic. As of 2020, Etsy has 1,209 employees. (Backlinko) We can get valuable insights by tracking workflow within a company. Etsy has been growing steadily over the past few years, and the growth was followed by an increase in the number of employees. The 2020 sales boom saw the workforce increase by 14.49%. These Etsy updated statistics do not include an additional 205 workers employed at Reverb, its daughter company. Most of the employees are based in the United States, but the company also has offices in Ireland, Germany, Canada, Australia, and more. Etsy Demographics Let’s take a closer look at the demographic stats and facts, as they provide insights into the target market for a product or service. Additionally, they can help identify new markets or assess the potential impact of changes in the economy or population on a business. By understanding the demographics of its customer base, a company can make better decisions about where to allocate its resources to maximize growth.  62% of Etsy’s sellers are from the United States. (Statista) Etsy seller statistics show the distribution of its sellers on a global level. As of June 2020, some 62% of Etsy's merchants were from the United States, while the remaining 38% come from other countries. The majority of them are from the UK (30%), followed by Canada (11%), Australia (7%), and  Germany (7%). Most of Etsy’s US sellers come from California (14%). (Statista) The figures from June 2020 indicate that 14 percent of the US Etsy sellers are located in California. During the measured period, Florida and Texas both contributed 7%, while Pennsylvania, North Carolina, and Washington had a 4% share of the total US seller market each. As of December 2020, 47.7% of Etsy employees were female. (Statista) We highly appreciate Etsy’s gender awareness and diversity politics, especially nowadays when women were only 5% of the CEOs appointed globally in 2020. Namely, the eCommerce giant has been trying to increase the number of women in leadership positions and on its Board of Directors. As of December 2020, 47.7 percent of its employees were female, along with 45.3% male workers and 7% that were classified as ‘other.’ Statistics on Etsy's global corporate demography indicate that the board positions are equally occupied by both males and females, with a 50-50% ratio.  In 2020, 81% of Etsy sellers identified as women. (Statista) (Etsy) The figures certainly show how one-sided the sellers’ market is, probably because women dominate the handmade arts & crafts niche. When it comes to Etsy users, statistics on the sellers used to favor women even more in the past. According to a report from 2015, as many as 86% of the sellers on the platform were female. 71% of Etsy sellers consider it important to grow their business sustainably and responsibly. (Etsy) Sustainability and value-driven manufacturing practices are essential to Etsy's community, as reflected in the items being sold on the site. This new approach to business resulted in self-organizing into online support groups. Nearly a quarter of Etsy sellers worldwide joined one of more than 10,000 Etsy Teams worldwide, where they can seek and provide support and collaboration opportunities.  97% of Etsy sellers run their shops from home. (Statista)  2020’s  Etsy statistics reveal that 97% of sellers run their shops from home. At the same time, 69% of respondents had started their Etsy shop as a way to supplement their income. For many Etsy sellers, their businesses are their primary source of income, and 69% of them consider their shop a business. More than half (55%) are multi-channel sellers.  Revenue and Sales Statistics Although Etsy's sale statistics recently didn't quite match the boom in 2020, the company is still going very strong. The pandemic has brought about a renewed interest in handmade and vintage items, increasing the platform’s popularity significantly in recent years. With a 25% seller share, Home & Living is the most popular category on Etsy. (Statista) Looking at the best-selling items on Etsy and their generated revenue, Statista compiled a list of the most popular categories among handmade Etsy sellers worldwide as of June 2020.  According to Etsy sales statistics by category, home and living is on the top of the list with a 25% seller share. This is followed by art and collectibles, which accounted for 21%, jewelry with 15%, and clothing with an 11% share.  The least popular group of products were pet supplies, electronics & accessories, and shoes, which accounted for only 1% of sellers each.  In 2020, Etsy was the eighth largest retail website in terms of online traffic. (Statista) The big dog among eCommerce websites, Amazon.com, had almost 3.68 billion visitors per month in 2020 followed by eBay.com with 1.01 billion visits on average each month. eBay, Rakuten, and Samsung also scored highly on the list.  With a monthly traffic average of 289.33 million visits, Etsy statistics had even top sellers jealous, contributing greatly to the platform’s huge revenue increase during that year. In 2020, Etsy generated $1.7 billion in total revenue. (Statista) The revenue of the online marketplace amounted to $1.7 billion in 2020, which represents a surge of more than 100 percent compared to the year before. Etsy had a market capitalization of $7.46 billion in 2019, just seven years after its official launch. According to industry experts, marketplace revenues (including sales listing and transaction fees), third-party payment processor fees, and seller service revenues are the company's main revenue streams.  Etsy’s annual net income in 2021 reached $493 million. (Statista) Looking at the Etsy sales statistics for 2021, there was a massive increase over the $349 million it made in 2020, which itself dwarfed 2019’s $95.89 million. The company is clearly doing something right, and at this rate, the future of eCommerce on the platform is looking very bright. Top sellers on Etsy earn $10,000 per year or more. (The Verge) Amid the many stories from Etsy's sellers regarding their earnings, the conclusion is that the most successful merchants earn $10,000 or more on the platform. Etsy shop statistics vary wildly between the various categories on the site, though. According to some top sellers, they get charged a flat 12% advertising fee that they cannot opt out of. This fee is 15% for other sellers, but that charge is optional.

Call centers are an inescapable element of running almost every customer-centric business. Regardless of whether you are offering a product or a service or using a call center to market them, you need to provide a line of communication with your customers.  Not all support and call centers actually require a phone line. Call center statistics show that the industry has moved online to a large degree, and many other trends are emerging as companies strive to provide a better customer experience.  Let’s see some of the most important stats about the call center industry in 2022. Call Center Industry Statistics - Key Findings The global market value of call centers is estimated to reach $496 billion by 2027. 87% of employees in call centers report high-stress levels at their job. The contact center software market will be worth $149.58 billion by 2030. Businesses lose approximately $75 billion yearly because of poor customer service. 35% of customers want customer support agents to help them resolve issues in one interaction. General Call Center Operation Statistics Call centers are an essential industry nowadays, especially as many people turn to customer support. After all, the world has made a significant shift toward performing most of its daily life online. So let's check some of the most important stats about this industry. The global market value of call centers is estimated to reach $496 billion by 2027. (Report Linker) Research suggests that the industry's value will keep increasing at a projected CAGR rate of 5.6% between 2020 and 2027. In-house call center solutions have a 5.5% projected growth rate during the same period, while outsourcing will grow by 5.9%. In 2020, US call centers accounted for 29.49% of the global call center market. (Report Linker) The overall global market was valued at $339.4 billion in 2020, with the US share at approximately $100.1 billion in 2020. Other notable markets worldwide were China, Japan, Canada, and Germany, all with strong growth estimates.  Almost a quarter of all call centers in the US made less than $250 million in 2020. (Statista) 24%, to be precise. 13% earned more than $25 billion. 4% made between $15 and $25 billion, while 19% earned anywhere from $5 to $15 billion, and another 19% made between $1 and $5 billion. The contact center software market will be worth $149.58 billion by 2030. (Grand View Research, Inc) According to call center statistics for software, the industry's market size is $28.09 billion in 2022, up from $23.9 billion in 2021. If it continues following the estimated CAGR of 23.2% between 2022 and 2030, it should reach a staggering $149.58 billion by 2030. In 2020, US call center businesses employed 2.83 million people. (Statista) The number of employees in the call center businesses grew steadily from 2014 when 2.51 million people worked in this industry. This trend changed in 2020, though, which saw a drop in the number of employees in the contact center industry compared to 2019’s 2.92 million. Businesses lose approximately $75 billion yearly because of poor customer service. (Forbes)  Based on research in NewVoiceMedia’s 2018 “Serial Switchers” report, Forbes announced in 2018 that many customers were abandoning companies due to poor customer service. Recent research conducted by Salesforce shows that 91% of customers will make another purchase at the same company after a good customer service experience.  In comparison, 70% said they would not buy a product from a company with long wait hours for customer support. If your company is struggling with similar issues, consider investing in call tracking software. Call Center Stats on Customer Satisfaction  Customer support is an essential part of providing a quality service, and companies need to pay close attention to customer satisfaction in this area. The following stats tell us more about customer preferences regarding call centers and support. 77% of customers appreciate proactive customer service. (Zippia) On top of wanting instant support, customers also expect customer representatives and sales reps to anticipate their needs and address them accordingly. Companies that can do that are much more popular with customers. 76% of customers prefer using different support channels depending on context. (Salesforce) According to the call center analysis by Salesforce, email is still the most popular customer support channel, followed by phone and in-person support. Online chat and mobile apps take fourth and fifth place, respectively. 78% of customers don’t like support agents that sound like they are reading from a script. (Zippia) Personalized sales and support communication has been the key for a while now. 52% of customers expect custom-tailored offers at all times, and 66% want the companies “to understand their unique needs and expectations.”  This is no small feat, especially for the largest call center companies serving thousands of customers. Ensuring your company uses good call center software is only half the battle. You’ll still need quality support agents who can convince your customers that their needs are important to your company. 50% of customers believe that the customer service and support from most companies need a major overhaul. (Salesforce) While half of the customers expect better customer support, 60% agree that companies need to improve their trustworthiness, and 55% think companies should work more on their environmental practices. Statistics show that companies focusing on “making the world a better place” always do well. Surprisingly, improving the product was ranked lower, as was using better technology and working on the overall business model. 35% of customers want customer support agents to help them resolve issues in one interaction. (Microsoft’s 2020 Report) Quick problem resolution should be one of the most important call center metrics. Over a third of customers in a Microsoft survey from 2019 said that resolving issues in one interaction should be a priority for the customer support team. 31% claimed that getting a knowledgeable agent is the most important, and 20% said that not having to repeat the same information is crucial. The latter seems like a growing problem, as more than half of customers felt that the departments providing support are not always in sync.  These are definitely the key call center metrics that every company should pay attention to. 92% of consumers hesitate when buying a product if it has no customer reviews. (Fan & Fuel) Worse still, 35% might not buy a product at all after reading just one negative review. According to Zendesk, word of mouth is also extremely powerful: 95% of customers will tell others about a bad experience, and 87% will share good ones.  Unfortunately, another survey shows that 79% of consumers who shared their poor online experience with customer support got ignored. Companies making this mistake should consider hiring a good reputation management service, as it will help improve their sales in the long run. Must-Know Information About Call Center Workers Despite the push toward automatization, live agents are still the pillars of any good customer support team. Here are some stats about the call center workforce. There were approximately 286,696 call center agents employed in the US in 2021. (Zippia) The majority of call centers are located in Texas, or more specifically in Dallas and Houston. The average age of a call center employee is 40 years. Furthermore, 67.2% of all agents are women, while 27.9% are men. 87% of employees in call centers report high stress levels at their job. (Cornell University) Handling customer requests every day is not an easy job. Customer support agents are typically the first line of defense against angry customers, leading to very alarming call center stress statistics. 80% of agents experience angry customers blaming them for things out of their control.  Undefined expectations, lack of incentives, and boredom with mundane, repetitive tasks cause agents to be miserable at work, which, in return, translates into poorer customer experience stats across the board. The average salary of a call center employee is $27,765 per year. (Zippia) Salaries for new agents start at around $20,000 per annum. Those of the 10% top-performing agents can go up to $36,000 or more. The turnover rate for call center agents is over 40% globally. (ICMI) (Mercer) When these call center turnover statistics are compared to the 22% average turnover rate across all industries in the US, it’s easy to see that job satisfaction levels in call centers are troublingly low. Companies need to look into ways of making the job less stressful for their employees and using modern technologies such as AI bots to help facilitate communication with customers. Call Center Technology Trends Good implementation of modern technologies is essential for improving call center statistics and metrics. Let’s check how big of a role software plays in customer support these days.   90% of businesses that use it find live chat software helpful for streamlining call center operations.  (Zippia) According to Zippia’s findings published in December 2021, 29% of all businesses and 61% of those in the B2B sector already use live chat software. 32% of businesses are implementing CRM systems to boost sales and enhance customer relationships. (Zippia) Customer Relationship Management software has an excellent track record of increasing customer engagement. Unfortunately, according to customer service and call center metrics, only a third of businesses make use of it currently. Considering that 31% of customer support teams think that their companies see their work as an expense rather than an opportunity to increase sales, this is not all that surprising. 87% of global organizations that implemented AI did so believing it would give them an advantage over the competition. (Statista) According to Statista, almost 90% of the organizations that implemented AI did so to keep up with the competition, while only 63% did so due to customer demand. Pressure to reduce costs was also a major factor (72%), along with the ability to move into new business spheres (78%). In 2020, 37% of all messages to brand social media accounts were related to customer service issues. (Sprout Social) (Statista) However, most messages (59%) were positive, as customers wished to express their happiness with an excellent experience they’ve had with the brand.  Call center statistics show that in 2020, 75% more customers used  Instagram to message businesses, while Facebook saw a 20% growth in this category. If you are considering implementing social media into customer support options, keep in mind that 18% of customers expect an immediate response; it might be worth investing in social media management tools to help your support team out.

While some workplaces are more dangerous than others, any workplace can be hazardous. Every year, millions of workers get injured on the job, and many of these injuries are severe. The cost of workplace injuries is huge, not just in terms of medical expenses but also in terms of lost productivity and lost wages.  Keep reading our workplace injury statistics to find out how often these accidents occur and what the most common ways workers get hurt are.  Top Work Injury Stats - Editor’s Choice: In 2020, there were 3.2 million workplace injuries and illnesses in the US.  Sprains, strains, and tears were the most common injuries, with 266,530 cases recorded in 2020. Healthcare and social assistance was the most affected private sector, with 806,200 workers injured or sick.  There were 4,764 workplace fatalities in 2020. Most worker deaths happened in transportation incidents, with 1,778 cases recorded in 2020.  The total economic cost of workplace accidents and fatalities in 2019 was estimated at $171 billion.  The state with the most workplace fatalities in 2020 was Texas, with 469 cases.  With 355,200 cases, California was the state with the most occupational injuries and illnesses in 2020. OSHA’s most breached standard is for fall protection in construction. General Work Injury Statistics The latest Survey of Occupational Injuries and Illnesses conducted by the US Bureau of Labor Statistics shows that the number of workplace injuries in 2020 was lower compared to the previous years, but does that mean workplace safety conditions in the US have improved and that the workers have become more safety-aware? Not exactly. The main reason for the drop in preventable workplace injuries and deaths can be found in the decreased number of working hours. The disruption caused by the COVID-19 pandemic reduced the working hours by 9% for the latest survey period. There were approximately 3.2 million recorded cases of nonfatal occupational injuries and illnesses in the US during 2020.  (US Bureau of Labor Statistics)  Workplace accidents, statistics inform us, resulted in days away from work in 62% of cases.   Worldwide, about 340 million work-related accidents happen yearly.  (International Labour Organization) A further 160 million workers suffer illness at work. In the private sector, 2.7 per 100 full-time workers suffered nonfatal injuries and illness.  (US Bureau of Labor Statistics)  Furthermore, 1.7 out of 100 workers had to take days away from work because of accidents or illness.  The most common causes of nonfatal injuries and illnesses in the private sector that resulted in days away from work were sprains, strains, and tears, with 266,530 cases recorded in 2020. (US Bureau of Labor Statistics)   Workplace back injury statistics show that such accidents are common. They are followed by soreness and pain caused by work activities, fractures, while cuts, lacerations, and punctures are in a close third place.  Slips, trips, and falls are the most common workplace injuries, accounting for 33% of all cases.  (Thomas Marchese) Water or oil spills, iced walkways and steps, cables, wrinkled rugs, and poor lighting are the main culprits of slips, trips, and falls, statistics tell us. Thankfully, they are also among the most easily preventable causes.  Nonfatal injuries and illnesses were most common in healthcare and social assistance, affecting over 800,000 workers in these industries in 2020.  (US Bureau of Labor Statistics) Other private sectors with high case numbers were manufacturing and retail trade. Statistics for retail show that 341,100 workers were sick or injured in 2020, along with 373,300 workers in manufacturing.   Healthcare and social care are high-stress work environments with the highest injury rate - 5.5 per 100 workers.  (US Bureau of Labor Statistics) Workplace safety statistics also list agriculture, forestry, fishing, and hunting as sectors with frequently occurring accidents - 4.6 per 100 workers. They’re followed by transportation and warehousing at 4 per 100. Fires and explosions account for 3% of workplace injuries. (Thomas Marchese) Unfortunately, these types of incidents also have the highest casualty rate across workplace accidents.  Workplace Death Statistics Unfortunately, death is still part of workplace injury statistics, despite the improved safety regulations and protocols implemented to avoid preventable fatalities. The reason for hope is that fatal workplace accidents have declined from 2019. In 2020, there were 4,764 fatal work injuries in the US.  (US Bureau of Labor Statistics) This is a 10.7% drop from the Bureau’s 2019 report, which recorded 5,333 deaths. Furthermore, this is the lowest annual number since 2013.  The fatal work injury rate in 2020 was 3.4 per 100,000 full-time workers. (US Bureau of Labor Statistics) As mentioned, the work injury rates haven’t significantly declined. They merely reflect the fact there were fewer jobs and work hours in 2020 due to COVID-19. According to previous BLS workplace injury statistics, the rate in 2019 was 3.5 full-time workers per 100,000.  One worker died in the US every 111 minutes in 2020.  (US Bureau of Labor Statistics)  This number may seem staggering, but it’s significantly lower than in the period before the Occupational Safety and Health Act of 1970 was implemented. At 1,051, most fatalities were in the 55 to 64 age group.  (US Bureau of Labor Statistics)  The age group with the second-highest number of fatal workplace injuries are 45 to 54 year-olds. As the smallest portion of the US workforce, underage workers also had the fewest deaths - 26 in 2020. At 1,778, transportation incidents were the leading cause of death for workers in 2020. (US Bureau of Labor Statistics) Most often, these are roadway incidents involving a motorized land vehicle. Workplace fall statistics show that drops from higher elevations are also among the main causes of fatal occupational injuries.   22% of all fatal work injuries were suffered by Hispanic or Latino workers. (US Bureau of Labor Statistics) The Latin-American community in the US has seen increased rates of fatal work injuries. There were 1,088 deaths in 2019 and 1,072 in 2020. Despite the reduced work hours in 2020 and fewer preventable deaths, the rate actually increased by 2% since 2019.   Workplace Injury Cost Statistics It’s hard to estimate exactly what kind of an impact workplace injury had on each individual worker. However, the loss of work hours and wages are measurable indicators of the economic impact of occupational injuries. The total economic cost of work-related injuries in 2019 amounted to $171 billion.  (National Safety Council) The total includes more than just worker compensation and insurance. The most significant elements of the economic cost are wage and productivity losses ($53.9 billion) and administrative expenses ($59.7 billion). Medical fees and employers’ uninsured costs stood at $35.5 billion and $13.3 billion, respectively.  The average cost per worker was $1,100.  (National Safety Council) This figure represents the value of goods or services that each worker would have to produce to offset the cost caused by the accident. The expenses for a medically consulted injury were $42,000, while the expenses of a fatal workplace accident stood at $1.22 million in 2019. (National Safety Council) These numbers include estimated wage losses, costs of medical treatments, and employer expenses minus the damage to property or vehicles.  Injuries and fatalities in 2019 resulted in 70 million lost workdays.  (National Safety Council) However, if you include injuries that happened in the year before that prevented employees from attending work in 2019, the number of workdays lost rises to 105 million. Workplace Injury Statistics by State Texas had the highest number of fatal work injuries in 2020 - 469 recorded cases.  (US Bureau of Labor Statistics) This is still a significant drop compared to 2019, when 608 people lost their lives on their job. California comes in at a close second place with 463 cases, and Florida is third with 275 fatalities.  The state with the highest number of work injuries and illnesses in 2020 was California, with approximately 355,200 cases.  (US Bureau of Labor Statistics) This is almost twice the number of cases recorded in Texas during the same year (178,600). Workplace accident stats place the state of New York in the third position with 129,000 cases. States with the highest rates of nonfatal work injuries and illnesses are Maine, Vermont, Alaska, Washington, Oregon, Montana, and Minnesota.  (US Bureau of Labor Statistics) Maine had the highest rate of cases, with 4.3 per 100 full-time workers. The second state on the list is Vermont, with 3.6 per 100.  OSHA Injury Statistics The Occupational Safety and Health Administration is a federal agency that regulates workplace safety. It also keeps a record of what safety regulations are most often breached.  OSHA employs 1,850 inspectors.  (OSHA) These inspectors are in charge of the health and safety of more than 130 million workers across approximately 8 million workplaces in the US.  One compliance officer is in charge of approximately 70,000 workers.  (OSHA) OSHA has 10 regional offices and 85 offices in local areas. The federal organization conducted approximately 33,000 federal and 42,000 state inspections in 2019. Fall protection for construction workers is the most frequently breached OSHA standard.  (OSHA) Apart from fall protection, OSHA workplace injury statistics show that the Hazard Communication standard, Respiratory Protection, general scaffolding requirements, and requirements for the use of ladders in construction are the most commonly breached OSHA standards.  Since OSHA’s inception in 1970, worker deaths have dropped from 38 per day to 13 in 2020. (OSHA) OSHA had a significant impact on the safety and health of the US workforce. After it was established, illnesses and the most common workplace injuries have dropped from 10.9 per 100 workers to 2.7 in 2020. Closing Thoughts  Safer work practices and adhering to regulations have helped reduce the numbers in workplace injury statistics. In addition to having a good insurance plan for your business, it’s important not to dismiss caution and best practices, no matter in what sector your business operates.