{"id":119,"date":"2023-04-15T11:18:10","date_gmt":"2023-04-15T11:18:10","guid":{"rendered":"https:\/\/www.smallbizgenius.net\/?p=119"},"modified":"2023-06-17T12:14:05","modified_gmt":"2023-06-17T12:14:05","slug":"chatbot-statistics","status":"publish","type":"post","link":"https:\/\/www.smallbizgenius.net\/by-the-numbers\/chatbot-statistics\/","title":{"rendered":"The Future is Now – 37 Fascinating Chatbot Statistics"},"content":{"rendered":"\n
Hi, how may I help you?<\/em><\/p>\n\n\n\n Um\u2026 Hi. I was hoping to learn something about chatbots.<\/p>\n\n\n\n We currently have 71 articles about chatbots. Can you tell me more about what you want to know?<\/em><\/p>\n\n\n\n I’m curious about chatbot usage in business. And I\u2019d like to know who uses chatbots the most.<\/p>\n\n\n\n Are you curious about <\/em>chatbot statistics<\/em>?<\/em><\/p>\n\n\n\n Yes, that’s it. Chatbots by the numbers.<\/p>\n\n\n\n One moment please.<\/em><\/p>\n\n\n\n Chatbots have taken the customer service and real estate industries by storm, but that\u2019s just the start of the story. Experts predict 90% of customer interaction in banks will be automated by 2022. <\/p>\n\n\n\n And despite what you might think, that could be a good thing. Customers like chatbots; more than half of internet users are satisfied with them and around 60% of millennials already use them regularly to purchase basic goods. <\/p>\n\n\n\n We\u2019ve compiled some stats to show why eCommerce and chatbots are a match made in heaven.<\/p>\n\n\n\n (Tidio)<\/p>\n\n\n\n The idea of using human language in communication with machines arose in the early \u201850s. However, at that time, people could not yet imagine the machines that could actually react or work like humans. In the past few decades, though, things have changed significantly. People still have unrealistic expectations about artificial intelligence, but we can say that humanity has moved a step closer to interacting with machines. Today, AI technology is used to provide virtual assistance in a range of different industries, including healthcare, business, education, and finance.<\/p>\n\n\n\n (Acquire)<\/p>\n\n\n\n The advancement of AI has provided humanity with a stack of useful tools and resources. Chatbot growth has been prominent across a number of industries, to the point where 1.4 billion people now use them on a fairly regular basis. So, we might have a new answer to the question: What are chatbots? More than ever, they\u2019re the way companies help customers ask questions or resolve problems quickly and easily.<\/p>\n\n\n\n (IBM)<\/p>\n\n\n\n Chatbot market statistics show that one of the reasons this technology is becoming more and more popular is that chatbots can answer most questions users might throw at them. It\u2019s still important to have some trained customer support professionals for more complicated questions. But for everyday issues, a chatbot service reduces costs and speeds up response time. This allows customer service agents to work on more challenging tasks and take a big-picture approach.<\/p>\n\n\n\n (Statista)<\/p>\n\n\n\n Why? Because consumers like to get the information they\u2019re asking for immediately. Bots are the best at providing fast and reliable service; they\u2019re always on and they\u2019re programmed to answer the most common questions immediately, which gives them an advantage over email or social media.<\/p>\n\n\n\n (Invesp)<\/p>\n\n\n\n With two-thirds of customers having used chatbots in the past year, this technology has become mainstream. We live fast, online lives that are dominated by our phones and tablets. For the most part, that works in our favor. But sometimes we need help, and we need it as quickly as possible. This is when chatbot customer support steps in. Chatbot statistics for 2019 show that people are adjusting well to automated support.<\/p>\n\n\n\n (Drift)<\/p>\n\n\n\n Why do we love chatbots? First, we like their quick response and prompt service. Second, we want answers at any time of the day and we enjoy their accessibility. This is why chatbots are so popular. As many as 64% of internet users see round-the-clock support as the biggest benefit, according to the newest chatbot industry statistics provided by Drift.<\/p>\n\n\n\n (Drift)<\/p>\n\n\n\n Among customers who use chatbots, 37% use them for getting answers in case of an emergency. It\u2019s also interesting to note that 35% use chatbots to resolve problem and the same percentage do so to get detailed answers or explanations.<\/p>\n\n\n\n (Drift)<\/p>\n\n\n\n Customer service trends show that chatbots’ benefits are numerous and customers are aware of this. Indeed, using a customer support chatbot gets you instant answers and asks you short, direct follow-up questions that are easy to understand. For speed and convenience, chatbots provide the perfect solution.<\/p>\n\n\n\n (PSS)<\/p>\n\n\n\n ELIZA was created by Joseph Weizenbaum. Although this first-ever bot failed the relevant tests, it blazed a trail for the development of chatbots in the future. Today, we can make use of sophisticated chatbots, which have gained enormous popularity over the past couple of years due to the great service they provide<\/p>\n\n\n\n (Chatbots Life)<\/p>\n\n\n\n As we\u2019d expect, the US is home to the largest portion of the world\u2019s chatbot users (36%), followed by India (11%). Germany came in third place (4%) – it\u2019s the highest-ranked non-English-speaking country on the list. The United Kingdom (3%) and Brazil (2%) have almost the same number of chatbot users.<\/p>\n\n\n\n (Chatbots Magazine)<\/p>\n\n\n\n How many people are going to use chatbots in the future? Well, according to these chatbot statistics, by the end of the year, almost a quarter of the global population will be using some kind of chatbot support on a daily basis.<\/p>\n\n\n\n (Chatbots Magazine)<\/p>\n\n\n\n More than 28% of real estate business now use chatbots. That makes sense; this is the industry that profits the most from chatbot usage. Why? Because agents have realized that chatbots can do most of the everyday work real employees used to do. This saves time, resources, and ultimately money. If you are in this industry, setting up a real estate chatbot is a must. Remember, chatbot companies offer specific services that are specially designed for real estate purposes.<\/p>\n\n\n\n (Chatbots Magazine)<\/p>\n\n\n\n The chatbot market is growing fast. We already have millions of chatbots operating through various industries, which is why investing in chatbots could be a very good move. More and more companies are using chatbots to provide their customers with better, faster service. We\u2019ve already mentioned the real estate industry, but did you know the travel industry also benefits extensively from chatbots? This is because chatbots are actually very useful in filtering and speeding up the process of booking, as chatbot statistics for 2019 prove.<\/p>\n\n\n\n (Gartner)<\/p>\n\n\n\n Clients were more interested in implementing chatbots in 2018 than in any previous year. You can see the change for yourself; just browse through any good company\u2019s website and pay attention to the customer service options. Today, companies both large and small are investing resources into customer experience and support. Aside from cutting costs, all these companies are trying to automate the work process and enable around-the-clock customer service.<\/p>\n\n\n\n (SalesForce)<\/p>\n\n\n\n Customer service organizations are using chatbots more and more every day. This technology helps identify issues, then solve them promptly without human assistance. A growth rate of 136% was predicted for 2019, proving that chatbots will have an even bigger role in the near future.<\/p>\n\n\n\n (SalesForce)<\/p>\n\n\n\nChatbot Statistics – Editor\u2019s Choice<\/strong><\/h2>\n\n\n\n
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Chatbot Usage and Artificial Intelligence<\/h3>\n\n\n\n
Today, 27% of consumers are interested in artificial intelligence support tools.<\/strong><\/h4>\n\n\n\n
1.4 billion people are using chatbots.<\/strong><\/h4>\n\n\n\n
Chatbots can answer 80% of standard questions.<\/strong><\/h4>\n\n\n\n
In 2017, 34% of consumers preferred to communicate with artificial intelligence in an online retail situation.<\/strong><\/h4>\n\n\n\n
Chatbot Customer Service Statistics<\/h3>\n\n\n\n
67% of customers used chatbots in the past year.<\/strong><\/h4>\n\n\n\n
64% of internet users say 24-hour service is the best feature of chatbots.<\/strong><\/h4>\n\n\n\n
37% of people use a customer service bot to get a quick answer in emergencies.<\/strong><\/h4>\n\n\n\n
55% of people who use chatbots would expect them to provide instant responses and answers to simple questions.<\/strong><\/h4>\n\n\n\n
Chatbot Implementation Statistics<\/h3>\n\n\n\n
The first chatbot, ELIZA, was created in 1966.<\/strong><\/h4>\n\n\n\n
The top five countries in terms of chatbot use are the USA, India, Germany, the UK, and Brazil.<\/strong><\/h4>\n\n\n\n
It’s estimated that nearly a quarter of the world\u2019s population was using chatbots by the end of 2019.<\/strong><\/h4>\n\n\n\n
The real estate industry is the most profitable field for chatbots.<\/strong><\/h4>\n\n\n\n
$5 billion will be invested in chatbots by 2021.<\/strong><\/h4>\n\n\n\n
Interest in chatbots increased by 160% in 2018.<\/strong><\/h4>\n\n\n\n
Statistics on Customer Service and Chatbots<\/h3>\n\n\n\n
53% of service organizations are going to use chatbots within the next 18 months.<\/strong><\/h4>\n\n\n\n
58% of users say chatbots have changed their expectations of customer service.<\/strong><\/h4>\n\n\n\n