Zenefits | Reviews by SmallBizGenius

Pros:

  • pros Affordable and flexible pricing plans
  • pros User-friendly dashboard
  • pros 14-day free trial
  • pros Advisory services from HR and payroll professionals

Cons:

  • cons No phone support
zenefits reviews

Score: A

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About the Company  

The San Diego-based Zenefits company provides software for managing human resources and payroll at small and medium-sized businesses. In addition to its advanced HR tools, which include performance and compensation management, the company also provides advisory services in the form of unlimited access to HR and payroll experts. 

More than 11,000 businesses and nonprofits use the software, and the company claims to have empowered 400,000 employees. According to Zenefits.com, the platform is also integrated with more than 50 tech partners.  

The company enjoys high ratings on many prominent business sites. On Better Business Bureau, Zenefits has an A- rating but isn’t accredited. Trustpilot reviews show that Zenefits clients are especially pleased with the payroll add-on. They also praise Zenefits’ appealing and functional UI. Its Trustpilot rating is 4.5. 

Zenefits Software Options

This SaaS provider offers advanced tools that simplify HR and payroll management. After Zenefits shifted its focus from its brokerage business to human resources in 2017, the company’s offer was limited to its HR and employee benefits dashboard.

Nowadays, the software solution is far more comprehensive. HR tools are empowered with new features and include everything from time tracking to compensation management. These features are included regardless of which pricing plan you choose. Meanwhile, advisory services and other products have to be purchased separately.  

HR Platform 

If you’re looking for an easy-to-navigate and functional platform for managing your employees, the Zenefits app is a great option. It helps you monitor all employee profiles from the hiring process to retirement. Whether you have full-time employees or contractors, creating salary offers and benefit packages has never been easier. 

The Zenefits dashboard allows you to create paid time off policies and manage vacation requests and sick leave. The HR dashboard integrates seamlessly with the payroll system, ensuring that all salary changes are reflected in payouts. 

As for the onboarding process, it couldn’t be simpler. Zenefits allows employees to use a digital signature, which means that the entire process can be completed online. Moreover, new employees can use Zenefits mobile app and complete the onboarding by themselves. Zenefits will also create and file 1099-MISC and W-2 forms, which means that tax deductions are automatically calculated for each employee.

The HR dashboard recently added new features and tools to help you manage employees during the Covid-19 pandemic. You can use the dashboard to share important documents with your remote workers. The platform allows you to track your employees’ Covid-19 status while giving workers two new time off options: Covid-19 Self Care or Covid-19 Family Care. Moreover, you can use surveys to ask employees if they feel safe coming to the office or prefer working from home.

Zenefits Payroll

When it comes to payroll systems, all you have to do is indicate whether your employees are full-time workers, freelancers, or contractors, and the software will automatically calculate their salaries. Zenefits also conducts automatic calculations for tax deductions and contributions to benefits. 

The payroll service is linked to other tools, including time tracking and scheduling. These track the performance of your employees and the information is automatically synced with payroll – you don’t need to calculate anything manually. For example, Zenefits can review the number of hours that an employee worked and calculate the salary and deductions. 

With this payroll system, you can also easily communicate with your employees. If you increase their salary, give them bonuses, or charge hourly rates, you can inform employees via the Zenefits dashboard. 

Another great thing about the payroll software is that you can connect it with your existing accounting software. QuickBooks and Xero are just some of the most popular accounting software solutions that Zenefits integrates with. The payroll software also provides you with reports that you can connect with your general ledger.

Zenefits Benefits 

Zenefits helps employers create and administer great benefits plans. With this software, you can offer your employees complete coverage, including medical, dental, and vision insurance. Other benefits include life and disability insurance as well as a 401k program. 

To provide the best benefits plans, you must first find a good broker. A broker works with insurance carriers to assemble an appropriate plan for your employees. Since the US healthcare system is too complicated and each state has different laws, a broker’s support is crucial. Luckily, Zenefits insurance relies on experienced brokers from companies, like BBG, ABD, Marsh and McLennan Agency, and other insurance industry giants. 

Zenefits health insurance is available in 49 states. If you already have your own plans and broker, all you have to do is connect them with the Zenefits platform. Your employees can easily enroll and choose a medical plan. 

Time Tracking Software 

Another great product at Zenefits is the time tracking software. It’s the simplest way to monitor the performance of your workforce. The software can be used for full-time employees, contractors, hourly workers, freelancers, and even field workers. These time tracking tools allow you to record all employee activities, including breaks, presentations, meetings, and business trips. The time tracking software integrates with HR, benefits, and Zenefits payroll, allowing you to review each employee’s performance at any moment. 

One of the more interesting dashboard functionalities lets you create weekly shifts and schedules and notify workers about new tasks or projects. You can even monitor the activities of your workers in real-time to see if they’re showing up to work regularly and when they’re clocking in. 

Advisory Services

The company’s advisory services are structured around well-trained and experienced HR and payroll professionals. According to online Zenefits reviews, businesses of all sizes use this service, but it’s especially beneficial to startup and small business owners. They can outsource demanding HR and payroll tasks for affordable prices. These include compliance challenges, sorting out terminations and final paychecks, and getting a grasp on overtime rules.

Even businesses that can afford to hire full-time HR professionals can benefit from Zenefits’ experts. Instead of spending hours researching a particular topic, simply spend a few minutes on the phone with one of the company’s advisors.        

Zenefits Integrations

To help you find and hire the best people that match your company’s identity, Zenefits performs a background check via Checkr. This service comes with additional costs, but it can be really helpful during the hiring process. 

In addition to its partnership with Checkr, Zenefits integrates with various other software products that you may already be using in your company. It integrates with numerous productivity tools, including Slack, Zoom, Asana, and Hive. There are also many other financial, accounting, and performance management tools that you can connect with Zenefits and streamline the working process. 

Zenefits Pricing

Zenefits has a specific offer that consists of HR base plans, while other software products are available as add-ons. Depending on your HR needs, Zenefits offers three base plans: Essential, Growth, and Zen. Each plan is charged on a monthly basis, and the price is calculated per employee. The minimum number of employees is five, and each one gets his Zenefits employee login details.  

The Essential plan is $8, and it includes basic HR tools for hiring and onboarding, organizing workflow, and document management. Geolocation tracking and scheduling tools are also available as well as the option to download a mobile app for iOS or Android devices. 

According to online Zenefits reviews for 2021, the Growth plan is the most popular. In addition to the features from the Essential plan, you’ll get access to performance management tools, like goal setting and tracking as well as compensation management options, which include custom salary benchmark reports. All of this will cost you $14/month per employee.  

The Zen plan is $21 and includes all the aforementioned features plus well-being assessment tools and the resources to conduct various surveys within your company. 

You are also given the option to enhance the base plans by adding several software products. The payroll service costs $6 per month for each employee. If you subscribe to the Growth or Zen plans, you can get free payroll services for one year. The offer is available for companies that have up to 26 employees. 

Zenefits insurance services are available with the benefits administration software, which allows you to use your own broker and costs $5/month per employee.  As for the advisory services, the price is $8/month per employee.  

Zenefits Customer Service

Zenefits’ dashboard is extremely user friendly and easy to master. Even if you’re a beginner, you won’t have a problem locating all the features and figuring out how to use them. But if you face any trouble or want to find more about the software’s functionalities, you can contact the Zenefits support team. If you use Zenefits’ services, the easiest way to reach agents is to log into your Zenefits account. 

If you don’t have an account, live chat as well as a ticketing support system are available. Unfortunately, you can’t reach agents by phone.

The Zenefits help center can also be very helpful. It has dozens of guides and helpful texts divided into several sections, including Payroll, Company Administration, Scheduling, and Performance management. Meanwhile, the Zenefits blog offers insight into some of the thinking behind the company’s services and strategies.  

Zenefits vs Gusto

One of the main Zenefits competitors is Gusto. Formerly known as ZenPayroll, this company provides software products to more than 100,000 businesses. Just like Zenefits, Gusto offers a comprehensive HR and payroll management software.

The main difference between them relates to the type and size of business that the software providers can support. The Zenefits platform is scalable and can provide services to startups and large enterprises, while Gusto is designed for small businesses. Customers applaud Gusto for its robust payroll program, which can create and fill tax forms automatically. However, it doesn’t have a native mobile app, which might slow down the onboarding process and other administrative tasks. Also, Zenefits plans are more affordable than those at Gusto.

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Final Thoughts 

Zenefits provides you with all the tools you need to manage challenging HR and payroll tasks. Its pricing structure might be a little confusing, but if you read our review, you’ll get a clearer idea of the costs and services. We recommend the software demo version for those who are not sure if Zenefits meets their unique business needs. The free version is available for 14 days.

FAQ

What is Zenefits?

Zenefits is an all-in-one cloud-based software solution designed to help businesses manage HR, payroll, and employee benefits. Many online Zenefits reviews praise the software’s navigational efficiency, affordability, and its many integration options.

Is Zenefits safe?

Built on the Amazon Web Services platform, Zenefits is perfectly safe. The site uses end-to-end encryption and two-factor authentication to secure your data and all your exchanges with the platform. There are a number of other Zenefits security measures that are in place to prevent any breaches.

Does Zenefits process payroll?

Zenefits base plans include advanced HR tools, but you can get payroll software for an additional fee. It integrates seamlessly with time tracking and benefits administration systems, so it can calculate payroll instantly.  According to online Zenefits reviews, users are generally satisfied with the payroll product.

How much is Zenefits worth?

The estimated value of Zenefits is $4.5 billion.