Talkroute Reviews: Our Take on the Popular Virtual Phone System

Pros:

  • pros Uses existing system
  • pros Affordable plans
  • pros Unlimited call forwarding
  • pros Multi-digit extensions
  • pros Universal app compatibility
  • pros Detailed call reporting
  • pros Custom voice recordings

Cons:

  • cons No faxing option
  • cons Questionable marketing practices
talkroute reviews

Score: A-

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About the Company

Small businesses that rely heavily on client communication often can’t afford complex systems and multiple devices just to manage phone calls. Luckily, they can use virtual phone number services and transform their existing equipment into a powerful communication system. One of the best companies on the market catering to this growing need is Talkroute. Founded in 2013, Talkroute quickly attracted the attention of numerous investors and found its way to the top. Various Talkroute reviews praise the service for the competitive prices and versatile features. Here are some highlights: 

Talkroute lets you choose between local and toll-free options, as well as create vanity numbers with your company name. Some of its main selling points include call forwarding, extensions, automated message recordings, and text messaging, as well as call menus, custom greetings, and virtual voicemail. Using the Talkroute desktop and mobile app lets you transform your PC, tablets, and smartphones into multifunctional communication devices.

According to customer reviews, Talkroute has won small business owners’ hearts and minds with its affordable pricing plans: Even the cheapest $19 monthly plan carries plenty of useful features, without call restrictions. Technical support will ensure your virtual phone service is running smoothly 24/7, no matter what package you opt for. If you’re thinking of giving Talkroute a try, read our breakdown of the service, plans, and even some alternatives.

Main Features

  • Phone numbers – Talkroute can provide you with various types of virtual phone numbers – local, 800, toll-free, and vanity. Or, if you already have a designated business phone number, you can transfer it to Talkroute. Of course, if this is the case, we suggest you do it after the Talkroute trial period.
  • Call forwarding and routing – There are many services out there that will offer call forwarding in the package, but it’s usually just to a single, local number. With Talkroute, you can forward calls to multiple numbers, no matter if they’re mobile phones, landlines, or VoIP numbers. You can further customize calling patterns with the routing feature and control which device accepts which calls and when.
  • Call menu and extensions – To give your company a professional feel, you have the option to include a menu that lets clients select the department they’re looking for. Set everything up through Talkroute: Complaints go to one address, sales prospects to another, and partnership offers to a third one. There is no limit to the number of single or multi-digit extensions you can have.
  • Desktop and mobile apps – With the help of the company’s apps, you can transform all your devices into phone lines and save up on buying expensive equipment. The app is compatible with Windows, macOS, Linux, iOS, and Android. Everything can be set up remotely from your browser of choice.
  • Permissions and Monitoring – To give you a bit more control over who will accept which call, the Talkroute dashboard lets you create different user profiles with customized permissions. Not many Talkroute reviews will mention this feature, but thanks to the integrated monitoring system, you can always check the activity level and call history for every account.
  • Voice Studio – A single package allows for five custom audio clips that you can use to play automated messages. Alternatively, you can choose a melody from the company’s vast library of free music or record your own message at any time.
  • Call Reporting Another great feature useful for keeping track of company efficiency is detailed call reporting. You can see when each call was made, its duration, who took it, and what menu options were selected. The dashboard’s interface is easy to use and allows for easy filtering.

Talkroute Pricing 

There are four main pricing plans, along with a couple of add-ons to help you customize the experience. The website offers a comprehensive comparison table so you can see exactly what you’re getting with each plan. We give extra points to Talkroute for this level of transparency and the fact that there are no hidden fees. In case you’re not clear on certain aspects of the service, and the on-site explanations aren’t enough, you can book a live demo. In a 45-minute presentation, you get to see the system in action and ask as many questions as you want.

Basic Plan

If you look at the Talkroute comparisons table, you will see that the Basic plan offers one local or toll-free number. Note that the fine print at the bottom of the page stresses that you can only choose one or the other, not both. The package includes 500 text messages a month as well as unlimited incoming and outgoing calls in the US and Canada. Some other essential features like call stacking, unlimited forwarding, and caller ID are all included free of charge. Naturally, the package includes the Talkroute app to help you transform your devices. The Basic plan gives you great value at a low cost – just $19 a month.

Plus Plan

According to the website, this is the most popular option that expands upon the primary offer. You get one more number in the package, your text messages become unlimited, and you can assign up to three users to a number. It’s the perfect option for startups which have only a few employees, but still need additional features like call extensions, transfers, and menus. The package will cost you $39 a month and, considering everything you’re getting, its reputation makes total sense.

Pro Plan

As our Talkroute review will confirm, the Pro plan is the best package for larger organizations, with room for up to 10 account users and three separate numbers. The monthly subscription for this plan will cost you $59 a month and, of course, unlock some extra features. You can further expand your communication system through multi-digit extensions, submenus, and an organized company directory. At this level, you also unlock call recording and the Voice Studio we’ve mentioned before.

Enterprise Plan

In case you want everything the company has to offer, you should consider a customizable Enterprise plan. It starts at $99 a month but, depending on your specific needs, the price may vary. You fill out the form, Talkroute reviews your application and gets back to you with a custom quote. The standard offer jumps to 5 unique numbers and up to 20 users. You also get a dedicated account manager and custom software integrations to fit your business.

Trial and Add-ons

There is a 7-day trial mode that lets you test out the service free of charge. To get a full refund, you need to cancel the subscription within the aforementioned period. There are no cancellation fees or extra charges. You can also customize your Talkroute experience through add-ons: Additional phone numbers will cost you $5 a month per number. The same price goes for additional users and additional voice mailboxes.

Talkroute User Reviews and Reputation

Before you decide to try out this or any other service on the internet, you need to make sure that the company behind it is reliable and trustworthy. The best way to do so is to see what other clients had to say about it and ask reputable reviewing sources. Pretty much all major websites that consider user ratings give Talkroute a near-perfect score. Users appreciate the price transparency, the wealth of offer even on lower-tier packages, and friendly customer support.

As far as complaints go, Talkroute phone system reviews usually only mention features that might be lacking for the time being, like faxing and app support for numerous accounts. One thing worth praising is that Talkroute seems to listen to its community actively. For example, a common user request you’ll come across is a call recording feature – a wish granted with an update, as it’s now a crucial part of the Pro plan.

Customer Support

Another vital element of any web service is taking care of your customers, and we can safely say Talkroute customer support excels in that field. You’ll be talking to a team that can answer any questions you might have about features, pricing, or any potential issues. Before you reach out to company representatives, however, try finding an answer to your dilemma in the very rich support module. With detailed explanations for nearly all standard issues, the How It Works section gives you a simple but useful breakdown of the main functions with helpful in-app screenshots, so you know what to expect. In addition to that, a full help center with Talkroute FAQ page and various guides is also part of the website.

If you want to see the service in action, you can schedule a live demo that lasts about 45 minutes. During this demonstration, you can ask any questions or express any concerns you might have. Besides that, the customer support team is available through email, phone, and live chat plugin. Keep in mind that support won’t be available on Sundays. The company’s customer specialists are quite skillful, knowledgeable, and friendly. They can usually solve any issue you might have within minutes. They rightfully deserve the praise they get from users online.

Talkroute Alternatives

Talkroute is often compared to other high-profile companies in the same niche, so we decided to include a couple of the most popular choices and see what they have to offer. We’ll be looking at Grasshopper, Nextiva, and RingCentral. Interestingly, the basic packages cost pretty much the same (around $19) with all companies, except for Grasshopper, which starts off at $26 a month, and that only with an annual subscription. In addition, apart from Nextiva – a mid-size company-oriented platform – they all seem to be focused on small businesses.

Similar products/software

Talkroute vs. Grasshopper

First off, we have to mention Talkroute’s sneaky strategy for winning over clients: Namely, the website has a specialized landing page made to convince you to switch from Grasshopper to Talkroute because you’ll save money. Dubious as this practice may be, Talkroute’s claim is not untrue. Grasshopper offers a substantial selection of features with an easy-to-use interface. Still, the prices can be a bit steep, especially at higher tiers, and the additional features aren’t that much of an improvement over Talkroute.

Nextiva vs. Talkroute

If there’s one thing Nextiva is known for, it’s the number of features it brings to the table. With this company, you get plenty of bang for your buck, and the lowest package starts at $17.95, but that’s only if you have a hundred people or more on the account. One of the notable features Talkroute is missing, and Nextiva supports, is the virtual fax option. Its offer also expands upon the team collaboration functions with screen-sharing and conference calls. All this aside, Nextiva’s focus seems to be on mid-sized companies, so it might not fit small business needs.

Talkroute vs. RingCentral

RingCentral is another household name in the industry, with over two decades of experience. The company supplies its clients with plenty of great features, but it can’t rely entirely on the network you already have. The fact that RingCentral’s system might require additional equipment to keep it running makes it a slightly inferior choice to Talkroute.

FAQ

How does a virtual phone number work?

A virtual phone number uses the internet for communication and, therefore, isn’t tied to a specific device. It is a much more convenient way to manage your calls, as you can use multiple devices, including your smartphone, tablet, and desktop computer. All you need to do is use your Talkroute login details to set up new devices, and you’re good to go.

Is a virtual phone number safe?

In many ways, virtual phone numbers are actually safer than traditional landlines. Since they’re not tied to specific devices, it’s much harder to track them down and collect personal information. In addition to that, many virtual phone number reviews will tell you that service providers use top-grade security measures to protect you against hacking.

How does Talkroute work?

Talkroute relies on its app to provide 24/7 access to your virtual numbers from any device. The most appealing aspect of the service is the fact that you don’t have to buy additional equipment to have a fully functional communication system. As the Talkroute website continually points out, the service builds upon the system you already have.

Do Talkroute plans include free trial modes?

Yes, all of the plans include a seven-day free trial mode where you can test out the service to the fullest. As long as you cancel the subscription within that period, you won’t be charged anything. If you decide to cancel later on, you won’t have to pay any cancellation fees. You can quit at any time or switch from one plan to another.

Why would someone use a VoIP number?

As numerous Talkroute reviews on the web point out, a VoIP number is safer and more convenient than traditional options. You don’t have to use a landline or rely on your network provider. You can connect the number to any device you want and pick up calls from different locations.